Four Points by Sheraton Phuket Patong Beach Resort

This might be a slightly long review, but I truly want to share my experience because it means a lot to me.

This was my second time dining at Chaolay Restaurant, and this visit was even more special than the first because I came to celebrate my birthday. I was genuinely touched by the lovely decorations at my table. It was such a thoughtful gesture that made me feel special and truly appreciated.

A big thank you to Khun Fern for taking such wonderful care of me throughout the meal. Your warm and attentive service made the experience even more enjoyable.

Of course, since this was my second visit, I was delighted to find that the food was just as delicious as I remembered! What made me even happier was that the team still remembered my favourite drink — apple juice. These little details really show how much care and attention the team puts into making guests feel welcome.

My sincere thanks also go to Matt, who took great care of me throughout my visit, and Khun Gift, for helping create such beautiful memories on my birthday. The lovely birthday surprise, especially the adorable chocolate cake, made the occasion even more meaningful and memorable for me.

Sometimes, it is the little things that make the biggest difference, and the team at Chaolay Restaurant truly made me feel special on my birthday. I appreciate every thoughtful gesture, every smile, and the wonderful hospitality I received.

Thank you so much to the entire team for making my birthday such a beautiful and unforgettable experience. I am truly grateful, and I look forward to coming back again! ❤️🎂

DO NOT BOOK HERE. The Worst Hotel Experience of My Life.

I have spent literally thousands of nights in hotels around the world. I hold lifetime status with multiple major hotel brands. I’ve experienced service failures, disappointing stays, and unexpected disruptions. Those things happen, and often the circumstances are entirely beyond a hotel’s control.

This was not one of those circumstances.

I arrived at this Four Points after a long car journey that left me unusually nauseous and exhausted. All I wanted was to check into my room, take a much-needed nap, and get ready for my evening.

Instead, I discovered that the entire hotel was without electricity for the day.

Not because of a storm. Not because of an unexpected power outage or an accident affecting the surrounding area.

Because of planned work.

Let that sink in. The hotel knew that work was taking place that would leave the entire property without electricity, yet made no attempt to notify me before arrival, offer alternative arrangements, or apparently develop a reasonable operational plan to minimize the impact on Guests.

No phased approach to the work. No advance communication. No meaningful accommodations. Just an entire hotel without power, and Guests expected to accept it.

Their proposed solution? I could spend my afternoon outside.

Outside. In temperatures exceeding 80°F with humidity above 80%.

And they still expected me to pay the full room rate.

Full price for a hotel room that could not provide the basic services and comforts for which I had paid.

When I requested to speak with management, I was informed that the managers were in meetings.

In meetings.

While their entire hotel was without electricity due to planned work, their leadership team was apparently unavailable to address the consequences of that very decision.

The sheer absurdity of this is difficult to articulate.

What makes this experience so unacceptable is that the disruption was foreseeable, and the hotel’s preparation and response were entirely within its control.

Hotels experience emergencies. Equipment fails. Weather happens. Unexpected circumstances disrupt operations. I understand that, and I have always believed that the true measure of hospitality is how a property responds when things go wrong.

But this wasn’t an unforeseen emergency. This was a planned operational disruption that management had the opportunity to prepare for, communicate, and mitigate.

And based on my experience, they failed spectacularly.

I recognize that this hotel may have wonderful reviews. Perhaps other travelers have enjoyed lovely stays here. Unfortunately, I will never know that experience because mine has been so extraordinarily unacceptable that I would never consider returning.

And I fully anticipate the inevitable generic management response to this review:

“We sincerely apologize that your experience did not meet expectations. We strive to provide exceptional service to all our valued Guests…”

You can strive all you want. What matters is what you actually do.

Hospitality is not measured by how well a hotel functions when everything is going according to plan. It is measured by the decisions made, the communication provided, and the accountability demonstrated when circumstances become challenging.

In this case, the circumstances weren’t even unexpected. They were planned.

After LITERAL thousands of hotel nights across the world, I can say without hesitation that this is the single worst hotel experience of my life. Nothing else comes remotely close.

Not because the electricity was unavailable, but because the hotel knowingly allowed Guests to arrive without warning, offered no meaningful solution, expected full payment, and apparently couldn’t make management available to address the situation.

My recommendation is simple: Do not book this hotel.

You might arrive on a day when everything works perfectly. But if something goes wrong, even something entirely within the hotel’s ability to anticipate and manage, my experience gives me absolutely no confidence that this property will take care of you.

An astonishing, entirely avoidable failure of hospitality.