Wyndham Grand Phuket Kalim Bay

This was my second stay at Grand Wyndham Phuket, and I stayed for 3 days. Once again, it was an excellent experience in every way. Everything was outstanding, from the cleanliness and comfort of the rooms to the great facilities, delicious breakfast, and the warm, welcoming atmosphere.

I would especially like to express my sincere appreciation to Mr. Osama Azazy for his exceptional hospitality, professionalism, and genuine care for guests. He was always friendly, attentive, and willing to help with anything we needed. His outstanding service made our stay even more enjoyable and memorable. Having someone like him on the team truly reflects the high standards of the hotel.

Thank you to the entire staff for making our stay so wonderful. I will definitely return again on my next visit to Phuket and highly recommend this hotel to anyone looking for a fantastic place to stay.

We’re currently here for a four-night stay with friends for a special occasion, with celebrations planned over the next few days. We arrived day before yesterday and booked one of the Pool Suites.

Having stayed at the Amari Phuket around two months ago, it was inevitable we’d compare the two properties. Overall, this resort is a step above in several important areas.

The layout, accessibility and rooms are excellent. The staff have been genuinely warm and welcoming, and the views from the breakfast restaurant are absolutely beautiful.

Breakfast has been a little mixed. The quality is very good and the spread is generous, with extensive Thai and Middle Eastern options. However, I was genuinely surprised that there wasn’t a single Indian breakfast dish available. Indian travellers make up a significant proportion of visitors to Thailand, and most leading international hotels recognise this by offering at least a few Indian breakfast staples. Hotels such as the Okura Bangkok and Kimpton Maa-Lai Bangkok do this exceptionally well. It would be wonderful to see this resort introduce even a small Indian section, as it would make the breakfast experience feel far more inclusive for guests from the Indian subcontinent.

On a similar note, I was surprised to receive notifications in Arabic through the resort app. While it’s clear the hotel caters very well to Middle Eastern guests, it would be a much nicer guest experience if app notifications were personalised according to each guest’s preferred language.

The resort app itself is otherwise a great feature, making it easy to request transport around the property and access other services.

We also arranged a Mercedes E-Class airport transfer for 1,500 Baht, and our driver, Ake (I hope I’ve got his name right), was outstanding. Professional, friendly and an excellent ambassador for the resort. We’ll definitely be requesting him again for our return journey.

Our Pool Suite is spacious and comfortable, and the air conditioning is superb—probably one of the best we’ve experienced. Sleep quality has been excellent.

That said, there are a few areas where I think the experience could be improved.

The biggest disappointment has been the view from our suite. We hadn’t realised that some Pool Suites have very limited outlooks, and ours mainly overlooks the entrances to neighbouring rooms. After watching numerous YouTube videos showcasing spectacular views, I had expected something similar. In hindsight, I probably should have booked an Ocean View category, but it may also help if guests are made more aware of the differences between the various Pool Suite locations.

The shower pressure, along with the water flow from the basin tap, is surprisingly weak for a resort of this calibre. It’s not a major issue, but it is noticeable.

We’ve also come across a few insects—a couple of mosquitoes and, rather unexpectedly, what looked like a small centipede in the shower. I appreciate this is a tropical destination, so it’s not entirely unexpected, but I thought it was worth mentioning.

These are relatively minor points and, as we’re only midway through our stay, I’m hopeful they may simply be isolated to our room. I haven’t raised any of them with the hotel yet, as I wanted to give an honest first impression while giving the resort an opportunity to see this feedback during our stay.

Overall, I would absolutely recommend this resort. The positives comfortably outweigh the negatives, and with attention to a few of the points above, the experience could easily be outstanding. If you’re booking, I’d simply recommend choosing a room category with a guaranteed view if that’s important to you and also keep in mind the food restrictions you may have as an Indian and as an Indian vegetarian. We’re looking forward to enjoying the remainder of our stay.

Great place, with very helpful staff. Will be back