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Novotel Phuket Kamala Beach
Thailand, South East Asia
Kamala
Novotel Phuket Kamala Beach provides the perfect beachfront location for a quiet and relaxing stay, while still being within walking distance to the centre of Kamala and just a 15 minute ride away from Patong. Easily accessible from Phuket International Airport, which is just 24 kms away, the resort is also in close proximity to a number of other attractions including Phuket Fantasea, Laem Sing & Surin Beach, as well as a 30-minute drive from Phuket Town.
Facilities
- Beauty salon*
- Spa treatments
- Massage*
- Steam bath
- TV lounge
- Entertainment programme for children
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,580 reviews
Excellent
55%
Very Good
26%
Average
9%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
10 nights at Novotel Kamala beach
Location is amazing, right on the beach ⛱️ Rooms and service was outstanding and staff very friendly and attentive. Rooms cleaned to a very high standard.
Only short fall was the dinners, very hit and miss considering paying beach club prices.
Mixed Experience – Great Location, but Food and Service Need Improvement
The location of Novotel Phuket Kamala Beach is excellent, with a beautiful beachfront setting and easy access to the beach. However, my overall experience was mixed.
Unfortunately, the food quality was disappointing. The pineapple fried rice was extremely salty, the chicken tasted raw and unpleasant, and the papaya salad was very poor. The garlic was not properly chopped, and I found whole pieces of garlic in the dish. When I complained, I was offered a discount, but I declined and requested better food instead. However, they did not replace the food, and there was no satisfactory resolution to the issue.
We also did not receive the complimentary birthday cake because my actual birthday differs from my official date of birth. The hotel was also unable to provide airport transfer because they did not have a suitable car seat for my toddler.
Overall, I felt there were too many excuses and that we were not made to feel particularly welcome. I have stayed at other Novotel properties and have never experienced this kind of service. I also hope the hotel can clarify whether there are any issues affecting the experience of Indian guests, as I did not feel particularly comfortable during my stay.
I would recommend the hotel mainly for its excellent beachfront location, but I would not expect a high level of food quality or service.
One very positive highlight was InterContinental Phuket Resort, which is conveniently accessible from Novotel via the beach. We enjoyed a beautiful sunset there with excellent food and genuinely warm hospitality. Both the food and staff were amazing.
I hope Novotel takes this feedback constructively and improves its food quality and guest service.
Novotel kamala
This is an amazing place to spend your vacation. The staff are amazing; they are very helpful and always smiling. Totally recommend novotel
Magnificent views and service
Simply magnificent. The views are spectacular and the service friendly and always prompt. We had a great time and will come back again.
Review by jppretorius Brakpan, South Africa
Beautiful Beach Life.
Our stay at Novotel Kamala Beach has been exceptional. Top and his team have made Our stay certainly one we will never forget. The food is amazing such a great choice excellent menu. From the Roof Top, the Pool Bar and the Soul Resturant one has plenty of choices, one of our best stays. The staff go out of their way to help Always chatty which is wonderful when visiting a new culture. Thankyou Team Top for a memorable stay. We will be back.
Review by Marg A Nelson, New Zealand
