- Thailand Holidays
- Kamala
- Namaka Resort Kamala
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Namaka Resort Kamala
Thailand, South East Asia
Kamala
This luxurious property is situated in a tranquil hillside offering magnificent views over Kamala beach. It is situated on the southwest coast of Phuket, a 60-minute driving distance from Phuket International Airport and just a 15-minute from Patong nightlife. Ideal for those holidaymakers wishing to escape daily routine and enjoy a memorable holiday of sun and sand, this complex provides a choice of rooms and villas furnished in a modern Thai style with standard amenities. Guests will appreciate the three infinity pools as well as the state-of-the-art spa area which includes a choice of massage and body treatments (Under Maintenance) until 31 Dec 22. The onsite dining options are ideal to dine on authentic Thai cuisine, and the swim-up bar features breathtaking views over the bay.
Hotel Information
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a water slide and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Facilities
- Beauty salon
- Massage
- Sauna
- Outdoor freshwater pool
- Poolside snack bar
- Dining area
- Luggage room
- Concierge
- Garden
- Babysitting service
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good284 reviews
Excellent
54%
Very Good
17%
Average
12%
Poor
7%
Terrible
10%
Location
Cleanliness
Service
Value
5-star views, cheap management
I would like to start with two positive things, the only ones I found: the hotel has a beautiful location with a nice external structure, and the two musicians playing in the evening, AJDUO, are absolutely extraordinary and were the best part of our stay. I also want to mention that the staff boys were very nice and sweet. The real problem here is the management, as the maintenance and safety standards are completely unacceptable for a 5-star resort. Upon arrival, our bathroom was dirty and I had to ask twice to have it cleaned. Later, the room suffered a massive structural humidity failure before we could even use it: we went out for dinner, and when we came back the walls, mirrors, and glass were dripping wet, completely soaking the room and damaging our clothes and official passports! The staff moved us only after we firmly demanded a supervisor inspect the damage, and it was already 9 PM but they informed us that no manager or person in charge was available on-site until the following morning. Furthermore, in the new room, they explicitly asked us to keep the AC temperature at 20-23 degrees to prevent the problem from happening again, forcing us to freeze inside. The property is unsafe and falling apart: in the pool area, the tiles are completely coming off, the grouting is gone, the sharp edges can easily cut your feet, and the wooden floorboards of the outdoor pool shower are broken, lifting up, and extremely dangerous. We noticed this because my partner almost fell and got hurt there. The common areas are also poorly maintained: the pool table room is half-broken and the AC inside was completely out of service. As compensation for the room disaster, the management promised a 'special dinner', which turned out to be just a cheap, standard half-board set menu. To make it worse, at check-out they even charged us for the drinks, even though we only ordered a small supermarket-style bottle of water and two flutes of very basic wine just not to take advantage of the situation. When we pointed this out, the receptionist claimed she could only cover the water, but then the manager stepped in, shamelessly lying to us and using the 'internal policy' excuse to force us to pay for everything, including the water. Moving us to a dry room was mandatory since the first one was uninhabitable, so the hotel offered zero real compensation for ruining our documents and clothes. I could talk about a lot of other disastrous things, but I will stop here. I have photographic evidence of everything: the flooded room, the dirty toilet, the broken pool shower wood, and the missing pool tiles. Great musicians and sweet staff, but terrible management and fake 5-star service.
Review by giuseppefT6204XW World
A Peaceful Hilltop Resort with Beautiful Sea Views
Namaka Resort Kamala is a peaceful resort tucked away on the hills of Kamala Beach, offering beautiful panoramic views of the Andaman Sea.
I stayed in the Premier Ocean with Large Balcony, which was spacious, comfortable, and had a large private balcony overlooking the sea. It was one of my favorite spots to simply sit, relax, and enjoy the view.
The resort has several swimming pools, a fitness center, and restaurants with great views. I especially enjoyed dinner at The Talay Cafe & Bistro, where the sunset atmosphere was beautiful. The Floating Breakfast by the pool was also a lovely way to start the morning.
Overall, Namaka Resort Kamala is a great choice for anyone looking for a relaxing stay surrounded by nature, with beautiful sea views and a peaceful atmosphere.
Review by Relax32373775934 Chonburi, Thailand
Rooms beautiful
Everything was very beautiful
À fuir pas un 5 étoile !!!!
A terrible experience from start to finish!
We booked a Deluxe Room with Ocean View through Agoda, but upon arrival, we were given a basic Twin Room, a much cheaper and lower-category room. The room smelled strongly of dampness and mold. Instead of the promised ocean view, we were facing the rooftops of the main buildings, with the constant noise of the ventilation systems. Completely unacceptable for the price we paid.
The worst part was the reception staff, who were extremely rude, dismissive, condescending, and unprofessional. They tried to convince us that this room matched our booking and told us we would have to pay extra to get the room we had already booked!
We decided to leave and stay at another hotel. We were told that the reservation could only be cancelled through Agoda. However, when we returned to check out and retrieve our security deposit, we were pressured into signing a document stating that we accepted the cancellation without a refund in order to get our deposit back.
We eventually opened a dispute with Agoda, which took our complaint seriously and issued a refund. Agoda's customer service was professional, helpful, and fair, unlike the hotel's staff.
Being treated this way when simply asking for the room we had booked is absolutely unacceptable. A complete lack of respect, transparency, and professionalism.
I strongly advise against staying at this hotel.
pitiful…
Front desk: The head of reception first claimed our booking did not include a sea view. After we showed her the confirmation in Thai, English and French, she finally admitted it was a "small sea view". She then told us that a real sea view, and the breakfast that was already included, would cost extra. She acknowledged that this problem had already happened with Agoda, yet refused to offer any solution and told us to sort it out with Agoda ourselves. Her tone was condescending, and the staff laughed while we were trying to find a solution. Check-out: To get our deposit back, we were asked to sign a waiver stating that we were leaving the hotel of our own accord, otherwise we would not get it back. Not a 5-star hotel: On the outside, it looks like a 5-star hotel, but it is not one at all. In terms of both service and rooms, this is a 3-star hotel at best. No sense of customer service, a room that did not match the booking, and a disrespectful attitude. Do not book this hotel. Really, truly do not. It felt like a trap. If you still decide to book, check your reservation details carefully on arrival.
Review by Coastal15002338206 Jette, Belgium
