Veranda Resort and Villas Hua Hin Cha Am

Fun New Little Splash Experience! 💦

Great experience at Veranda’s new Little Splash! The rides were fun, the facilities were clean and new, and the staff were friendly. Perfect for a fun family day!

Service is very good. The mood and tone is super private & clean.

The hotel has a lovely atmosphere. It is quiet, clean, peaceful, and not too crowded, and the swimming pool is beautiful. Unfortunately, my overall experience was disappointing due to several service issues that should have been handled much more professionally.

I arrived at around 3:40 PM for check-in, only to be informed by the staff that the water supply would be unavailable for approximately one hour due to a plumbing issue. While I understand that unexpected maintenance problems can happen, I was disappointed that no apology in the form of compensation or alternative arrangements was offered proactively. I was not even informed where I could use the bathroom during this period. I had to call the staff myself to ask, and only then was I told to use the bathroom in the spa area.

This raises an important question: why was assigned a room that was not fully ready for use when I had only just arrived at the hotel? Furthermore, when I requested a late check-out, the staff were unable to confirm it and asked me to check again next day. The next morning, the front desk confirmed that I could check out at 12:30 PM.

However, at around 11:00 AM, my key card stopped working, and I could not access my room. I went to the front desk to report the issue. The staff initially told me that the key card was working normally and issued a replacement, but the new card did not work either. What made the situation even more frustrating was that the same staff member then told me that my check-out time was 12:00 PM, despite having confirmed 12:30 PM earlier that morning.

In the end, I had to ask a housekeeping staff member nearby to help me access my room. I do not understand why no one from the front desk came to investigate the problem properly in the first place. Guests should not have to walk back and forth between their rooms and the front desk to resolve an issue that should be handled efficiently by the hotel team.

The only staff member who genuinely left me with a positive impression was the security guard at the hotel entrance, who was consistently helpful with parking. His service was appreciated and stood out among an otherwise disappointing experience.

I sincerely hope the management will review these incidents and improve communication, staff coordination, and guest service standards. Unexpected problems can happen at any hotel, but how the hotel communicates with guests and resolves those problems makes all the difference.

As a Thai guest, I was left wondering whether the hotel maintains consistent service standards for all guests, regardless of nationality. I do not want to make assumptions, but this experience unfortunately left me questioning whether every guest receives the same level of care and consideration.

The hotel has a beautiful setting and a peaceful atmosphere, but the service experience fell far short of expectations. I hope management takes this feedback seriously and makes the necessary improvements.