Pertiwi Resort and Spa

The WORST of the WORST hotel experiences my friends and I have ever had – stay FAR away from this place!

We booked the Two-Bedroom Villa (414 & 415) at Pertiwi Resort & Spa, Ubud, for 16–19 September 2025. From the start, the pathway from the lobby to the villa was long, slippery, and hazardous. The villa itself was in appalling condition: mold, dirty floors, dirty furniture, damp bedding with an odor, spider webs in the lamps, and even a disturbing clump of human hair in the wash area (with photographic evidence).

When we raised our concerns, the hotel offered us downgraded rooms. Even though we had paid for the villa, we were willing to accept them just to make it work. But when we checked, the downgraded rooms were equally unacceptable – smelling of chemicals and mold, with dirty floors marked by footprints. We refused and were told the villa would be cleaned again. We left immediately so the hotel could perform their promised “deep” cleaning.

That night, when we returned at 10 PM, we were shocked, as nothing had really changed. The bedding was still dirty, and when I lifted the blanket, I found LIVE BED BUGS crawling on the mattress (video evidence). Even the staff member who helped us with our luggage admitted that we could not stay there.

At 11 PM, in the rain, we had no choice but to check out and scramble to find another hotel at midnight. Four of us ended up sharing one bed because there were no vacancies nearby. The entire Ubud trip was ruined. To make matters worse, the hotel has failed to take accountability. They offered only a “complimentary meal” (after we had already checked out) and vague promises of a refund. Since September 17, there has been no resolution, no concrete action, nothing. On September 22, we reminded them and gave 48 hours to confirm the refund process, but as of now, there has been no communication.

This was a nightmarish, traumatizing, unsafe, and disgracefully unprofessional experience. Avoid this resort at all costs.

The hotel is well located in Ubud, close to the monkey forest, close to the market, close to walking in the rice fields and more.. however, the hotel seemed a bit old in the rooms, and the bathroom was not completely clean when we arrived, so we washed the floor ourselves with a towel which turned black... the hygiene in the breakfast kitchen was also questionable. The kitchen was small and when you looked in, things seemed to be mixed up,,, we were also 4 out of 20 who got an upset stomach there... the hotel area is quite beautiful and well-maintained but very hilly terrain,,, so it is not eazy to walk there.. The breakfast restaurant is a bit small,,, unless you sit downstairs and go up the stairs every time you have to get something. The service are not half as good as other hotels we been in