- Bali Holidays
- Sanur
- Mercure Resort Sanur
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Mercure Resort Sanur
Indonesia, South East Asia
Sanur
Relax in a traditional Balinese style cottage across 5 hectares of lush tropical gardened Resort. Enjoy a wide range of activities & facilities. Featuring a large beachfront, two pools, sea side restaurants, bars, a Spa, ballroom and meeting rooms. Located only 20 minutes away from Ngurah Rai airport via the toll road, our Resort is a convenient and memorable option for couples or family vacations. Part of the MyResorts program featuring exclusive experiences for ALL members.
Facilities
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Wired Internet
- Wi-fi
- Car hire*
- Airport Shuttle*
- Room service
- Laundry service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,483 reviews
Excellent
33%
Very Good
39%
Average
17%
Poor
6%
Terrible
4%
Location
Cleanliness
Service
Value
NICE PLACE DIRECT TO THE BEACH
Very nice place front and direct to the beach. Nice breakfast front the beach. A lot of rooms in a big garden. All the rooms need a small renovation but very nice.
Some Good, Some Bad
Stayed at the Mercure Sanur for 5 nights in the first half of July 2026. We were a family of 4, with 3 other families also staying at the same time. The location is great, so too is the main pool. Some of other families faced problems, being dirty room, leg falling off bed, tv not working, or room being in very noisy spot. Our room fortunately didn't encounter these issues. For some unknown reason, the Mercure make it difficult to get the Wifi password... you need to ring reception, who knows why they dont just provide the password in the room? On the first night we had a drink at the Mercure bar on the beach called the Breeze, it wasn't a particularly busy night, but it took 45 minutes to get our drinks - it took an age for them to make the cocktails. I was excited to stay at the Mercure in part due to the tennis court, but found out on arrival that the court is booked every day at prime hours for non guests for coaching - it is only available for guests 10 am to 3 pm in the heat of the day. This was very disappointing. My wife also requested a face cloth, and despite reception ensuring they would provide one, they didnt - until she forced the issue days later. The buffet breakfast was ok just... but definitely inferior to other buffet breakfasts we've had in Bali. The hotel is getting a bit tired! The resort food that we ordered for lunch on the odd occasion was pretty good.
We left after 1 night of 6
Pros - Staff are friendly and attentive. Cons - Resort is tired, run down and grotty, no hot water for shower. Linen grey and smells musty, towels threadbare, pool lounges filthy, the whole experience was so disappointing we left after 1 night and booked another hotel. We've stayed at 3 different Mercure hotels recently and it feels like no money has been put into this place in a very long time.
Our Sanur holiday at the Mercure Sanur
Our experience with Mercure Sanur began well before we even arrived. Due to illness, most of our group had to reschedule our trip, and the reservations team—especially Ms. Nila and Ms. Aras—handled all of the changes with exceptional professionalism and efficiency. A huge thank you to both of them for making what could have been a stressful situation so easy.
Once we arrived, we were even more impressed. One feature worth mentioning is the medical clinic on the property with a doctor on call, which provides great peace of mind and is a real bonus.
The hotel itself is a little oasis. The lush tropical gardens and mature trees create a beautiful, relaxing atmosphere. Having travelled to Bali for more than 25 years, I always look for comfort, outstanding service, and an authentic Balinese feel—and Mercure Sanur delivers on all three.
We stayed in an Executive Suite, which was spacious, spotlessly clean, and very comfortable. While the property is one of Bali's older hotels, it has been beautifully maintained and has plenty of charm and character.
Breakfast was excellent, with a wide variety of delicious optionsover to suit every taste. There are also plenty of restaurants within walking distance, or you can take a quick five-minute taxi ride to explore even more dining options.
Thank you to everyone at Mercure Sanur for your wonderful hospitality. You've certainly won us over, and this will be our first choice whenever we visit Sanur in the future. We are here for another week what bliss
Review by nicolesG482QF Melbourne, Australia
Mercure review
Very nice location, awesome beach, goid range of activities, pools are awesome and has table tennis. Brian was amazing to deal with as well
