The Apurva Kempinski Bali

Our stay at Apurva Kempinski Bali was nothing short of extraordinary. The location is absolutely breathtaking, with stunning surroundings that create the perfect luxury getaway. The atmosphere throughout the resort is elegant, peaceful and truly special, making it the ideal place to relax and unwind. The rooms are beautifully appointed, spacious and luxurious, with every detail carefully considered to ensure maximum comfort. Cleanliness is impeccable throughout the resort, and the entire property is maintained to an exceptionally high standard. The peaceful surroundings create the perfect environment to escape the stresses of everyday life, while the world-class amenities complement the resort’s magnificent setting perfectly. In terms of value, the experience is outstanding, with the level of luxury, attention to detail and personalised hospitality making it worth every penny.

What truly sets Apurva Kempinski Bali apart is the service, which is genuinely second to none. Every member of staff is warm, attentive, professional and genuinely committed to making guests feel special. A particularly heartfelt mention must go to Chef Ayu and Desak, who went above and beyond to make our visit more personal and memorable through the wonderful food they thoughtfully prepared for us. Their kindness, care and attention to detail made a real difference to our experience and exemplified the exceptional hospitality that makes this resort so special.

We genuinely cannot fault a single thing about our stay. From the breathtaking location and immaculate rooms to the outstanding amenities and incredible team, every aspect exceeded our expectations. The staff are a true credit to the resort and embody the very best of luxury hospitality.

Thank you to the entire team for making our stay so unforgettable. Apurva Kempinski Bali has set an incredibly high benchmark, and it will be difficult for any other resort to match this level of luxury and heartfelt service. We would return in a heartbeat and recommend it without hesitation to anyone looking for an extraordinary experience in Bali. Truly in a league of its own!

Our massage was very lovely with Winda & Sherly

Title: Told to wait four weeks for my own deposit: not what an “honoured guest” expects

We stayed five nights from 15 to 20 October on a prepaid package. Inclusions were breakfast, dinner, nightly cocktail.

At check-in I paid a standard IDR 10,000,000 security deposit in good faith, on the understanding that it would be refunded. Our meals, cocktails and a massage were prepaid, so my final bill was only IDR 1,200,000, and IDR 8,800,000 (about AUD 733) was due back at checkout. At other luxury hotels in Bali, I’ve had deposits returned the same day.

Here, I was told four weeks and the delay was blamed on my bank. Four days later, the hotel’s email said only that my refund “is currently being processed” and may take “several business days.” There was no date, no apology, and no urgency.

You’re told you’re an honoured guest. Honoured guests aren’t asked to wait weeks for their own money. A deposit is given in good faith as security for the hotel, and once the bill is settled it should come straight back. In my view, that’s the basic standard of guest relations, and this falls well short of it. I find the handling indefensible for a hotel at this level.

I’ve asked for the money to be returned immediately and will update this review when it is.