- Bali Holidays
- Nusa Dua
- Grand Hyatt Bali
1/79
View 79 Photos
Grand Hyatt Bali
Indonesia, South East Asia
Nusa Dua
The hotel is located on the Nusa Dua Beach and is conveniently situated a 20-minute drive from Bali International Airport. Uluwatu Temple is about a 45-minute drive. The white sandy beach and the clear waters of Nusa Dua make it a perfect spot for spending a holiday. This beach hotel offers the comfort of a first-class hotel with the relaxing tranquillity of a secluded beach resort. Guests may take advantage of spa treatments, gym facilities and an outdoor swimming pool. The hotel offers a wide range of international cuisine including Balinese dishes that will delight every guest. The elegantly appointed rooms feature all the essential amenities needed for a comfortable and unforgettable stay.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Wheelchair-accessible
- Car park*
- 24-hour reception
- Late Check-out*
- Car hire
- Valet parking*
- Airport Shuttle*
- Room service
- Laundry service
- Medical service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent7,925 reviews
Excellent
58%
Very Good
23%
Average
10%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Terrible. Avoid Grant Hyatt
Grand Hyatt oversold our rooms, and upon arrival simply told us our rooms were not available, instead shifting us to other rooms which were inferior to what we paid for and didnt suit our sleeping arrangement with young children. When escalated to management (Devon), there was no solution provided. We travelled with 3 families (all booked same room type), yet we ended up in 3 different room types. We just had to accept the alternative rooms, it was very disappointing considering we booked this holiday over 1 year ago (and paid a lot of money!)
Then room we stayed in was smelt and felt damp, with condensation dripping from the air conditioning vents. After checking the air con vents they were filled with black mould, dust and dirt. Maintenance team was called who committed to cleaning the vents out tomorrow, but we requested a move to another room anyway after sleeping in the room for 2 nights and becoming sick. The next room we got was higher up (level 4) and less damp, but the air con vents were still full of mould. There are other reviews around with customers also having damp rooms and black mould in air conditioning vents - this does not appear to be unique to our experience.
Front reception management staff were completely unhelpful, but the rest of the staff at the resort were great. Food was excellent.
I would not recommend staying at the Grand Hyatt Nusa Dua. Try some other resorts with much better reviews (for a reason)
Review by peterancona Melbourne, Australia
Grand Hyatt , be prepared to walk !!!
Japanese restaurant the best Garden cafe best buffet & selection Gym & private pool no kids Air conditioning week at sea view room Hotel massive so ask for a room near pool & garden cafe . Hire a bike from gym for $4 per hour as takes 12 min to walk from each end of hotel . Worth doing a package deal with all meals included or else expensive. Spa for nails next to gym $60 for a manicure & terrible paint work . They don’t do French ! They need more golf carts only 1 every 15 minutes if … and does not take you all the way around 🤦♀️
We Hope to Return Again
This is an established resort and huge in size! We loved our time, having stayed once before and deciding to return again with our family and meeting up with groups of friends, also staying here.
Our family requested club access for this stay and it did not disappoint! We were able to use the club pool which was a total haven compared to the sensory overload often experienced in the main pool area. Mindful there were conditions with kids in this area - no diving, jumping or pool toys. Also, as bookings for restaurants are sometimes later than wanted, the club offers canapés between 5-7pm, which helps take the edge of starving little people.
Staff are attentive in every area, the shuttle that takes you around the resort is a bit hit n miss but the likeliness is we will try to return again next year, all-inclusive package being our go to.
Review by Manu N Auckland, New Zealand
Old tired rooms, huge hotel could be anywhere
Disappointing stay at the Grand Hyatt Nusa Dua. The hotel grounds are lovely and beach is nice but the rooms were very tired and in need of a refresh. Our rooms smelt of damp and mould for our entire stay and air con did not work properly in our room so it was often hot. The hotel is so big we were doing 10,000 steps a day just walking to and from our room so not recommended for people with mobility issues. The pool areas were absolutely jam packed (school holidays) so hard to find sun loungers. Pools were also all very warm like a hot bath so not refreshing. We were not doing all inclusive so food prices were very expensive - $14 for two coffees. Considered getting room service but it was $45 or more per dish. You needed to have prebooked restaurants, if you didn’t it would be hard to get a booking. Overall we felt the hotel could’ve been anywhere so if you are just going to a hotel to sit by the pool in the sun and do all inclusive it might be fine but if you were going to experience more of Bali then I wouldn’t bother. We spent an extortionate amount of money to have an average time
Stunning resort, not really family oriented
This resort was wonderful very beautiful and exceptional dining and staff. We had a great time but we wouldn't come back. Its not really family friendly. You can't get a table in the restaurants at busy times, even if you try to book ahead. The pool is wonderful but there's no where else for the children to actually play and if you want lunch its an hour plus wait for meals poolside or you have to go change into dry clothes to enter a restaurant. The cost of laundry is astronomincal - you have to find external services. There is a kids club if you want to leave your kids with carers, but no beach games, no movie in the evenings so mum and dad can relax and enjoy a meal whilst the kids chill. Clearly this is a resort for couples and its is wonderful for that but for a family who want to spend time together, we found it a bit like hard work.
