- Mexico Holidays
- Riviera Maya
- Grand Sirenis Riviera Maya
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Grand Sirenis Riviera Maya
Mexico, North America
Riviera Maya
This hotel is set overlooking the beach, on the Mayan Riviera with 946 Deluxe Junior Suites. It is beautifully located just a short walking distance away from the Mayan ruins. This wonderful hotel offers visitors an unrivalled setting, from which to explore the rich history and culture of this stunning area. It lies just 32 km away from the centre of Playa del Carmen. Cancun Airport is just 90 km away. This wonderful hotel is sure to exceed all expectations. Guests will find themselves immersed in the tropical splendour and natural beauty of the area. The guest rooms are sublimely designed in refreshing tones. Guests are invited to avail of the extensive range of first-class facilities and services that the hotel has to offer. By regulation of the Mexican local authorities and as part of the protocol of Covid-19, the bars will be closing every day until 11 pm, starting on 07/16/21, until further notice.
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium *
- Steam bath*
- Sauna*
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent27,528 reviews
Excellent
59%
Very Good
24%
Average
10%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Lovely holiday
We enjoyed the resort very much. Al a carte especially good food and drinks. Our breakfast waiter Marcial Tun was especially friendly and ensured we all got our coffee preferences each morning! The hard-working pool bar staff were excellent also, tirelessly taking orders all day. Wildlife was great around the resort but I worry for their future due to tourists hand feeding them
Review by MichelleandJohn W United Kingdom
Not 5 stars but overall OK
Overall, we did enjoy our stay at the Grand Sirenis, but there is room for improvement.
The + points:
- Our children enjoyed the family pool and the entertainment in the pool (voleyball, aqua aerobics & football games).
- Some of the staff were very friendly and couldn't have done more for customers (some are genuinely nice, others just like tips!). In particular, we would like to thank a young lady at the Concierge desk who was very friendly, got up and showed us the quickest way to the family pool and the shop (mobility issues in our party). One of the bar men at the Swim Up bar worked very hard and made one drink after the other and never seeemd to stop! The cleaners also did a great job every day.
-The golf buggys are convenient and we should have used them more often! -The Tui staff were friendly and professional.
The - points:
- Our room was a little tired and a couple of areas in the bathroom need to be repaired (door, broken tiles etc...).
- There was plenty of food options available but, in our opinion, none of the food were worthy of 5 stars.
- Although there is a large selection of juices for breakfast, fresh juice would be nicer.
-Salt and pepper would be good on the tables, as we had to keep looking for them. -The wheelchair we borrowed during our stay was rusty and could do with being replaced. -Some of the staff were miserable and did not engage with customers at all. Even if they don't speak English, a smile goes a long way. -A 5* hotel would have better toiletries (shampoo, conditioner, body cream) etc... the toiletries in the bathroom were not high end and were disappointing. -Animals by the pool were grabbing people's bags looking for food, jumping on people's sunbeds and we were not fans of them.
First resort I didn’t want to leave after 11 nights
Such a well thought out resort that left us not wanting to leave after 11 nights. We went as a family with a 1.5 year old and I was expecting it to be a challenge but it was absolutely amazing and so chilled. We booked for 2026 as soon as we returned home.
Although it is a family hotel, it is not over run with children so I would also recommend for couples.
We went at the end of November, into December so we’re there for the Christmas light turn on which was just incredible. I would recommend this time of year as the weather is great, no seaweed issues and you get the Christmas feeling in the sun!
We enjoy going out for nice food and drinks and Grand Sirenis did not disappoint. Our favourite Al a Carte was the teppanyaki, the chef was great, the food tasted amazing and it was a lovely experience. Although I wasn’t the biggest fan of the mains in the Peruvian restaurant (could be personal taste) I do recommend the starters and cocktails there; I would go back just for them! The buffet was also great. So much choice, lots of fresh food, great table service. Lunch is particularly impressive.
There are so many things I could mention; the proper coffee shops, the lazy river, the beach bbq, the children’s water slides, the beautiful pools, the white party/fire show, the bars, the health bar, the amazing musicians in the bars/lobby, gorgeous cocktails and how incredibly clean it was but I really can’t do it justice. Please just book and experience it yourself.
I am writing a very honest review so here are some points which could have been better. It took hours to get a crib/cot even though I had emailed in advance but we got one and it was great for my little one. The rooms aren’t 5* but they are modern, very clean and we were very happy with it. Everything else completely outweighs this point because at worst they are more like 4*. There is a lot of bird poo on the theatre seats but it’s open air so I’m not sure how this can be solved; we just turned the seat cushion around. We couldn’t get a high chair at the street food restaurant on my birthday as they were all taken which made it very difficult to eat and enjoy our meal (but I didn’t let it ruin things because these things happen sometimes). I will counter to say we never had that issue at any other restaurant or time and the staff were quick to bring one each time.
I will finish with a few more positives though. I emailed in advance with my room preferences and the hotel accommodated them perfectly. The wildlife are just amazing - monkeys, coatis, iguanas, raccoons, cats, pacas and beautiful fish. We were so looked after and the staff really made a fuss of my little boy. The staff are incredible so please tip them.
We will see you again in November Grand Sirenis ❤️
Review by icepop89 Pontefract, United Kingdom
Mixology Bar is Incredible
Alan at the mixology bar was amazing his drinks are just spectacular. He puts on such a great show and is so kind and generous. We are here for 2 weeks and for the past week every evening we have headed down to the cocktail bar. I 100% recommend visiting when you are here and especially when Alan is working if you want to try some truly amazing flavours and chat to a friendly face.
Great time!
Really good experience! The food was really good and so was the vibe! Our chef Omar was excellent!
Review by Luvnish G Hampshire, United Kingdom
