- Mexico Holidays
- Riviera Maya
- Grand Palladium Colonial Resort and Spa
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Grand Palladium Colonial Resort and Spa
Mexico, North America
Riviera Maya
The Grand Palladium Colonial Resort & Spa is a fantastic hotel surrounded by sugar-white sands and crystal-clear waters which enjoys fabulous views out over the sea and the surrounding area.
This is a perfect place that offers everything that family with children and others guests, such as couples or groups of friends, may need for an extraordinary beach holiday providing a warm and professional services that set the standard for excellence at this hotel.
Facilities
- Darts
- Badminton
- Paddle tennis
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium *
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent12,684 reviews
Excellent
61%
Very Good
21%
Average
9%
Poor
5%
Terrible
5%
Location
Cleanliness
Service
Value
Great, beautiful, place!
Can't say enough about this place. If you want to come to an adults only, a family friendly, a couples retreat, or even as a single person...this place is where you should go. The staff is great, the food is great, the amenities, lobbies, pools, restaurants, shows, ALL great. LOVE this place and will be bringing family, friends, others with us next time! Thank you Palladium for a great vacation.
Not to my liking
Pros - large pools, buffet staff very nice
Cons - the food was average as it was the exact same the whole 7 days we were there, at least the buffet, we did not try the restaurants.
The entertainment was mediocre at best. Nightly shows not very good and no entertainment throughout the day at all.
Not much to do at all at this resort.
The beach was very small and water still had sargassum even in October so we didn’t get to enjoy the ocean at all.
We’ve vacationed in Mexico yearly and have been to numerous resorts with better food and entertainment.
Would not stay at Grand palladium again
La Hacienda
Liliana and Rubi were fantastic! They were very sweet and very helpful!
Not Worth The Money
1/5 Stars – Terrible Service, Misleading Charges, and Zero Accountability
My experience at Grand Palladium Riviera Maya was extremely disappointing. For a resort that advertises luxury, the lack of professionalism, honesty, and basic customer service was unacceptable.
The worst experience was being charged approximately $107 CAD for TWO items at the gift shop: bug spray and Dramamine. The employee made it seem like the total was 76 Mexican pesos when it was actually $76 USD. When confronted, she appeared to hide and avoid taking responsibility. I requested a refund, was told refunds weren’t possible, and the manager did absolutely NOTHING to resolve the situation. I genuinely felt scammed.
The problems didn’t end there. Our bedsheets appeared to have been changed but were still dirty, and our request to clean the bathtub was ignored. Room service was inconsistent, incompetent, and failed to properly accommodate dietary requirements, which is completely unacceptable.
On our first day, staff made it seem like we were receiving a complimentary room upgrade when they had actually gotten our booking wrong and were simply giving us the room we had already paid for.
We were also told certain restaurants accepted walk-ins, only to arrive and be turned away because reservations were required. Some bartenders and bar staff also had unnecessarily rude attitudes, making basic service feel like an inconvenience.
What makes everything worse is the complete lack of accountability. Looking at how this resort responds to negative reviews, it’s always the same generic response about thanking guests for their feedback and informing management. But what actually changes? Guests spend thousands of dollars expecting a quality experience, not empty apologies and excuses.
I don’t want another copy-and-paste response. I want accountability. Especially regarding the misleading gift shop transaction and management’s refusal to do anything about it.
Beautiful resort grounds mean absolutely nothing when the service, cleanliness, communication, and honesty are this poor.
Save your money and seriously reconsider booking here. I would not recommend Grand Palladium Riviera Maya and will not be returning.
Review by KC E Toronto, Canada
Restaurant servers
We met Arely, Bernaldo & Geremias. They are all great servers, Breakfast was always great.
