- Mexico Holidays
- Puerto Morelos
- Ventus at Marina El Cid Spa and Beach Resort
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Ventus at Marina El Cid Spa and Beach Resort
Mexico, North America
Puerto Morelos
Located in Puerto Morelos town in Quintana Roo State in Mexico. Puerto Morelos is 20 minutes-12 miles south of the Cancun International Airport and about 20 minutes north of Playa del Carmen. Cancun Resort city is 22 miles from this town. 5 Stars Hotel. To get to the hotel is flying to Cancun International airport and pay transportation from airport to the hotel in Puerto Morelos town. It is around a 20 minutes distance between the airport and the hotel.Ventus at Marina El Cid Spa and Beach Resort is the next generation of the El Cid Family of resorts offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings-elegantly styled rooms and world class cuisine that makes for an unforgettable getaway. Indulge yourself with oceanfront accommodations and Platinum Club Level service including personalized check-in-private butler-special in-room amenities and use of an exclusive lounge with VIP services.Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway. -Check-in time: 3:00 pm -Check-out time: 12:00 pm (noon) -Early check-in and late check-out are arranged (price and time) at front desk by paying an extra, and they are subject to availability. Hotel provides luggage storage if none of the services are available.Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway.
Facilities
- Spa treatments*
- Steam bath*
- Sauna*
- Children playground*
- Sun loungers
- Poolside snack bar
- Private pool
- Luggage room
- Babysitting service*
- Transfer service*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent4,952 reviews
Excellent
69%
Very Good
18%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Great Staff
The Vela family had a wonderful stay. The hotel was very nice, clean, and well-maintained, and we truly appreciated the friendly and attentive staff. A special thank you to Rodolfo and his team at the French restaurant for going above and beyond to help make my niece's birthday celebration so special. Their exceptional service was greatly appreciated. The only disappointment during our stay was the odor from the seaweed along the beach.
Great food and cleanliness, but service needs improvement
We spent a lot of money on this vacation, and unfortunately our first impression was very disappointing. The front desk experience was not welcoming, and the way we were treated during check-in really affected the start of our stay. A resort like this should make guests feel appreciated from the moment they arrive.
The food was great, the resort was clean, and our housekeeper was wonderful and very kind. However, the rooms were smaller and less modern than expected, and the service from some staff members was not consistent.
For the price we paid, I expected a much better level of customer service. A little kindness and professionalism from the front desk would have made a big difference.
Thanks to Are and Manuel
Everything about our stay at MARINA ELCID is wonderful. We love the spacious clear pools, the beautiful clean rooms, the delicious variety of food and drinks, cleanliness of the entire resort, the staff from the outdoor landscaping crew (which keeps the entire grounds looking fresh and clean all the time), maid service, food staff, (from servers to chefs), and towel service. But the two guys that make it all run smoothly for my husband and me are Are Mendez and Manuel Diaz. These two are always in touch with me and make it easy for me to stay in touch with them. I ask and they make it happen whether they are on site or off. I can always rely on them. If not for them, my stay would not be as memorable. Thank you Are and Manuel. See you in September. They are the two that keep us going back twice a year and staying for 3 weeks at a time.
Review by edithw982 Welcome, North Carolina
Great Vacation
An amazing trip. The resort is always super clean and well maintained. Rooms are spacious and the A/C is awesome. The staff always willing to help and the bartender at Ventus Lobby, Jorge, went abve and beyond with his drink options. Restaraunt options are geat and the servers are always friendly and helpful with suggestions. Cant wait to return
Review by bigdognj New Jersey
Excellent Vacation
Overall a very positive experience. Suit was comfortable, grounds beautiful maintained, stunning rooftop infinity pool. Spa was a highlight as well. All inclusive package exceeded expectations — variety of dining options and excellent food. Downside was the beach which was rocky and affected by sargassum.
Negative experience with concierge, they wanted $200 to mail back the watch we left in our suite. Worth keeping in mind.
Review by 322pradeeps Fulton, Maryland
