- Mexico Holidays
- Puerto Morelos
- Royalton Splash Riviera Cancun Resort
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Royalton Splash Riviera Cancun Resort
Mexico, North America
Puerto Morelos
Dive into a world of all-inclusive family fun at Royalton Splash Riviera Cancun. Amplify your afternoons at one of the largest on-site water parks in the Caribbean. Dine and delight in any of our modern culinary offerings, play laser tag, or indulge in a pampering spa treatment while your little ones explore the dedicated kids club.
Facilities
- Wi-fi
- Babysitting service*
- Multilingual staff
- Poolside snack bar
- Sun loungers
- Entertainment programme for children
- Massage
- Spa treatments
- Beauty salon
- Tennis
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent6,619 reviews
Excellent
65%
Very Good
13%
Average
8%
Poor
5%
Terrible
8%
Location
Cleanliness
Service
Value
AMAZING EXPERIENCE 10/10
From the moment my husband and I entered the Resort until we checked out, it was an AMAZING EXPERIENCE! Everyone was so polite and kind; the ocean view was breathtaking & checking in was a breeze. We got the Diamond Club which included our butler Eliu and Gonzalo Juarez they were professional and kind; they assisted us with everything, from room service to making reservations for dinner & to our couple spa day (which was a 10/10 experience I highly recommend; amazing staff and experience so relaxing) our room was comfy and clean ( the cleaning service was a 10) and had everything we needed the pools were also super clean; it was an overall Top VIP treatment. The entire staff in the building are so friendly;and they really go above and beyond to make you feel welcome. The food & drinks were also good. I highly recommend this place a 10/10 and will also return for another trip!
Mixed Experiences, Amazing Butlers!
Riviera Maya is beautiful, and we absolutely enjoyed our experience at this resort. However, we immediately noticed big differences compared to other resorts we've stayed at. Dishes were in the hallways for hours. The rooms were clean, but old. Some rust and wear spots. The walls are a bit thin, so I heard people's conversations as they walked by my room. There are several dining options, but the food was mediocre at best. I was surprised that we didn't have pineapples every day. I saw strawberries once. No kiwi, passion fruit, or grapes. A nicer fruit spread for breakfast would've been nice. I eat mostly plant-based, but recently started eating fish. I did not enjoy the veggie patty. It seemed like a mashed bean patty with very little flavor. Fries were hit or miss. Very little variety with dinner veggies. There was mostly cauliflower, broccoli, and bell peppers. Zen Teppanyaki was the best restaurant, hands down! The water tasted weird. All of the juices tasted like generic canned juices. I expected freshly squeezed juices. Almost no vegan options. I was most irritated that we didn't have access to ginger ale or ginger beer. We were told it was always available in Diamond-access-only facilities. (We were Diamond guests) However, when I ordered at most Diamond restaurants, I was told to choose a 7-UP or another soda.
My butlers, Daniel and Isaac, were the highlight of our vacation. They were super attentive and accommodating. Definitely 5 stars for these guys!
Review by KNCody Atlanta, Georgia
Royalton experience
We did the diamond club experience had amazing butlers who made all our reservations and we’re so customer friendly helped with all the things, including bringing us drinks to the spa. The hotel is beautiful. The rooms were clean and the restaurants were great.
Great Service, Great aFood, Great Time
The Royalton Splash in Cancun did not disappoint for a family of 6 from ages 11 to 65. Service was outstanding service from Diamond Class Butlers, Alonzo and Cesar to Swim Up Bartender, Edger... who all went above and beyond for customer service. Food was excellent, rooms clean and all kinds of fun water slides, activities and shows. Thank you Royalton.
Extremely disappointed and concerned about guest safety
I am honestly shocked and extremely disappointed by what I witnessed during my stay at this hotel. A situation involving guest safety was handled in a way that I found completely unacceptable. When guests are inside a resort, they trust the property and its management to provide a safe environment and to act immediately when something serious happens. Unfortunately, the response I observed did not reflect the level of professionalism and urgency that guests should expect from a hotel of this category. Seeing a guest distressed and a situation escalating inside the property was deeply concerning. Safety should always come before reputation, convenience, or avoiding attention. Management needs to take these situations seriously, review their security protocols, and ensure that every guest feels protected and supported. A luxury resort is not only judged by its rooms and amenities, but by how it responds when things go wrong. I hope corporate management reviews what happened and takes the necessary actions because guests deserve to feel safe during their vacation.
