- Mexico Holidays
- Puerto Morelos
- Dreams Sapphire Resort and Spa
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Dreams Sapphire Resort and Spa
Mexico, North America
Puerto Morelos
This outstanding award-winning resort has a privileged location, situated on a wonderful landscape and offering a spectacular view of the Caribbean Sea. The property is set in Puerto Morelos, a famous fishing village located at only 35km from Cancun, where visitors can find multiple leisure options such as exciting excursions and water activities as well as a wide range of restaurants and cafes. This hotel offers a world of luxury to its guests with spacious and elegant rooms equipped with a private balcony or a terrace and a complimentary mini-bar refreshed daily with soft drinks and bottled water. Travellers will find unlimited activities for their entertainment as well as a spa offering the most advanced treatments. Guests can choose between six different restaurants offering a huge variety of international cuisine and various bars and lounges where they can taste a delicious cocktail.
Facilities
- Tennis
- Billiards
- Beauty salon*
- Spa treatments*
- Massage
- Steam bath
- Sauna
- Entertainment programme for children
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent16,176 reviews
Excellent
65%
Very Good
20%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Ok but not worth the cost
The reception & reservations staff are on auto pilot. They only want to charge you more & do not care about your actual experience or satisfaction. Charged me $1300 to upgrade to preferred club oceanview. The view was a completely covered seaweed beach that smelled horrible. They obviously knew this when I upgraded but said nothing. Then when I asked to change rooms they told me the upgrade was nonrefundable. They finally agreed to change my room & made me sign a NDA. They threatened me that if I talked about being allowed to change rooms they’d charge me more again. Meanwhile we had to haul our own luggage across the pool area in the rain after waiting 40 minutes for the golf cart they said they were sending didn’t come. Needless to say plenty people figured out we changed rooms. The Hyatt website showed much lower rates than they charged for upgrades onsite but they’d say they weren’t part of Hyatt once you are onsite. I’ve never experienced such unethical, horrible service.
The rest of the staff are amazing!! At pools, bars, restaurants, spa, everywhere else has excellent staff!!
Food was mediocre, not great but not horrible- although about 20 people in our group got really sick. We could figure what caused it though.
Best bartender at Dreams Sapphire
Antonio at the swing bar was amazing! He took such good care of us. We were celebrating our daughter’s wedding. He was so friendly and attentive to our needs. Definitely go visit him when you stay there!
Less than expected since Hyatt took over.
Meat is lacking in quality, don't go from May to November because of seaweed, staff is great, rooms are clean, resort is clean.
Best time you had in 67 years of our life!
Friendly staff greeting when we arrived complete with champagne. The staff throughout the resort was very friendly and helpful and some of them quite hilarious. If you book an excursion through the hotel I recommend a gentleman by the name Fredy, Fredy with one D in his name. Wonderful personality and very helpful.
Terrible Experience
We stayed here at end of September 2026 , below is an honest review of the hotel. When we arrived we were put in building 5 , the smell from the seaweed which is piled up outside the building was awful , also on our first night around 2am the building alarm went off and would not stop , contacted reception who advised they had checked and could not hear anything , previous reviews have also encountered the same issue . We requested a move and were moved to building 1 the next day , this was a big improvement from building 5 in cleanliness and smell . However the rooms are in drastic need of a refresh , especially the doors to the patio area which came off its runners three times , the furniture was stained and the walls had stains in several places. The restaurants which were all clean and food generally very good were limited as there were only around 3 to 4 of the 7 open daily , Mexican was never open during our stay. Preffered pool was a nice place to relax during the day , and there was enough entertainment during the evening. We did however have one major issue when we had a group of Americans in the room below who were there for a wedding and became loud and started swearing , when we asked them to tone it down they got aggressive and asked me down for a fight , we paid good money for our vacation as well as extra for an upgraded ocean view room and did not expect this kind of behaviour. Phoned reception and complained , half an hour later and unannounced 5 security guards entered our room while we were sitting outside , to our disgust they advised that the group below had made an allegation of spitting . We were asked to sign a form to say we may have been at fault , we refused and were advised we could be thrown out of hotel if there was any further issues. This completely ruined our stay , we phoned TUI to complain and we were told they would look in to it and we would get a phone call back, one month later we are still waiting ,we also complained at hotel and were told no manager available to speak to , because it happened towards the end of our stay they were quite happy to do nothing knowing we were leaving soon. I have to say we have holidayed in several locations worldwide and never endured anything like we did at this Hotel, TUI have done nothing since we arrived home , my advise to anyone thinking of staying at this Hotel would be avoid at all costs.
