- Mexico Holidays
- Puerto Morelos
- Dreams Sapphire Resort and Spa
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Dreams Sapphire Resort and Spa
Mexico, North America
Puerto Morelos
This outstanding award-winning resort has a privileged location, situated on a wonderful landscape and offering a spectacular view of the Caribbean Sea. The property is set in Puerto Morelos, a famous fishing village located at only 35km from Cancun, where visitors can find multiple leisure options such as exciting excursions and water activities as well as a wide range of restaurants and cafes. This hotel offers a world of luxury to its guests with spacious and elegant rooms equipped with a private balcony or a terrace and a complimentary mini-bar refreshed daily with soft drinks and bottled water. Travellers will find unlimited activities for their entertainment as well as a spa offering the most advanced treatments. Guests can choose between six different restaurants offering a huge variety of international cuisine and various bars and lounges where they can taste a delicious cocktail.
Facilities
- Tennis
- Billiards
- Beauty salon*
- Spa treatments*
- Massage
- Steam bath
- Sauna
- Entertainment programme for children
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent15,956 reviews
Excellent
65%
Very Good
20%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
DJ
Armando the dj is amazing🤘🏼. Amazing selection and smooth transitions
Not 5 star and now worth it
I was very disappointed by my experience here. I was very excited and willing to pay extra to stay at a 5 star resort but I did not receive a 5 star experience. There were employees that made the trip better such as Omar (bellboy/transport), Rafael and Leonardo (front desk), Alfredo and male host (asain cusine), David (customer service). The resort did not feel kid friendly specifically for a kid under 3. I felt more safety measures should be put in place as there were many danger zones. The beach (uncontrollable by resort) was disgusting and smelled awful due to the crazy amount of seaweed. The resort had maybe one (coco cafe) to two (revive) public spaces with a/c which is insane based on how much we paid. I have stayed at others were all public spaces such as restaurants and theater had a/c. The a/c in the rooms were laughable they hardly cooled the room. The first room we were given had a broken lock that required slamming the door as hard as possible to latch the lock. The a/c didn't work and the room smelled like mildew. The room was also on the 3rd floor which made it impossible to walk up and down with a toddler safely, also hard to go up and down with a stroller as there was no elevator. The food was overall good but I wish it was more kid friendly such as offering smaller dishes (bowls) or smaller utensils (other resorts do). The kids center did not offer any life jackets for kids like other resorts and didnt open the Waterpark area till 12, which if you have a toddler you know that's late. I have stayed in several different resorts ranging from 3 to 5 stars and the experience felt more like a 3.5 stars. The staff for the most part was wonderful and helpful when needs were discussed.
Fantastic family holiday
Fabulous family holiday, would not hesitate to return. Food, drink, activities, entertainment, pool and grounds all excellent and staff were exceptional.
Avoid This Resort
If I could give it a zero star, I would. One of the worst vacation ever.
- We couldn't even get in the water on the beach because of the seaweed. Piles of seaweed . There was one sign at the desk stating that the seaweed is uncontrollably but NEVER expected that you couldn't get in the water. We had to pay to go on another beach to get in the water. Being able to get in the water on the beach is what we look
forward to while on vacation and we couldn't do that AT ALL... 2. Since we couldn't get in the water at the beach everyone was at the pool and there was not enough seating. Really there was no relaxing time. 3. The AC was not working in our first room but we had to stay in the room for one night before they could move us. 4. Was able to check into the other room the next day at 4PM and that room was no better . They came to fix the AC the following morning at 10AM but it didn't help so they gave us a fan. 5. No accommodation from the hotel. I wouldn't recommend this resort.
Great service, but....
Great service but the A/C in all the rooms (we had two, and talked with other guests in the Preferred Area) is insufficient. One of the rooms we had was down right humid and sticky.
