Dreams Riviera Cancun

Had a great time & leaving today special shoutout to the following Dreams team members Enrique bartender rendezvous Carmen & azucena server rendezvous Andy & his brother Cesar waiters at French restaurant Alex who was the best pool server ever at adult pool Irving can’t say enough about his charm & service as pool attendant , he set us up every day Uzzue , Jonathan & Erwin from . The entertainment team Janeth & Jessica who were amazing as restaurant concierges
Also when the world cafe was closed for remodeling our girl Eufracia was working 2 grills at the same time - simply amazing .

All in a great staff and really nice resort

Excellent at their craft, I’d like to mention a few people that made us feel so special this week! Jessica is a concierge that helped us with reservations and made us happy with every interaction as did Irving accommodating us at the pool and Alex catering our drinks at the pool. Our friends created a drink Alexander the Great. Ask him about it! Carmen was the sweetest server and Enrique makes the best drinks at the Rendezvous Bar. Andy is the best server at the French restaurant. Ask for his table! At the spa, I was treated like a queen. I did the relaxation massage and hydrotherapy, and afterwards the showers and products are excellent. If there were any issues this week, I dialed zero and the problem was solved within minutes! My favorite show was the Decade Show and the singers at the Rendezvous were excellent! We may have danced a bit! My favorite restaurant was Bordeaux for the peace and quiet, excellent presentation and tasty dinner options! Highly recommend!

My stay at Dream Riviera Cancun was the worst trip I’ve had with Hyatt and/or UVC. The ONLY highlight was Clever at the lobby bar. He was amazing and knew my name without ever seeing me before (husband went to the bar for one drink the night before without me and mentioned my name and then he saw my husband the next day and me beside him). Normally, we are quickly whisked away to the priority checkin area, but despite it being fairly dead, we waited, were greeted by three people of which the third finally took us to the preferred lounge to checkin. I asked if there was an upgrade available (in my contract if available) - they said there was not and they did not offer me a price to upgrade to another room. We arrived early and they told us the room was not ready, but they would message us when it was. We received no such message, so we went back to preferred checkin area around 330pm and they had our key card waiting. It was a little frustrating to not be notified and we have no clue if it was ready early. When being escorted to our room, our rep said the resort was at 50% capacity, so it made no sense that we were not offered an upgrade, even if it was at a cost to us. When we arrived at the room, there was no hot water. We called the operator and requested to speak to the preferred lounge. They asked if they could help and I informed them of the cold water issue. They said they were aware of it, there was nothing that could be done, and they were hoping to have it resolved “soon”. We ordered room service, the person taking the order did not repeat it back and upon arrival, part of our order was missing (after waiting over an hour). I called back and they said it was not ordered (this was the only item I ordered to eat, the rest were for my husband so I know it was said). They eventually sent the correct order. The cold water was never fixed that day, so we could not use the amenities for the room I booked (jacuzzi on the balcony). Had I known, I would have booked the very lowest level room available to avoid paying extra for something that we could not use. The next morning, someone knocked on the door around 10/11am asking us if we were checking out, we were not set to leave until the next day. They did not understand but eventually left. We have two reservations booked and the preferred club let us know they had combined them at checkin, but apparently they had not. I still have not received my one night stay credit for October 14-15 and I think this was part of the reason. The morning of the 14th, the water temperature in the room was tolerable to shower (warm, but not hot), but didn’t last long and went cold during the shower. The hot/warm water never returned during the remainder of our stay. Again, we could not use the jacuzzi in the room we booked due to this, which was a waste of money. The breakfast at the buffet was ok. There were not many options, but the pozole was good. We did utilize the complimentary hydrotherapy and Angel there was extremely nice and the amenities were nice as well. There was one station that wasn’t working, but everything was still very good and relaxing. We had dinner at El Patio and it was decent. They should explain how much food/meat is in the molcajete to avoid wasting so much. I ordered it, as did many other tables, and so much food was left untouched. We also went to Portofino. The food there was inedible. We left. The lasagne noodles were overcooked and the flavors were off. We also ordered the carpaccio and the meat was rancid. It came out grey and brown and I tried a small piece and it tasted like the meat had gone bad, I thought I may even throw up, and I politely spit it out in my napkin, we tipped the waitress and left with both plates of food untouched other than the one bite we tried. I have photos of the bad (brownish/discolored) meat (we went to secrets Akumal after this trip and I have comparison photos of what it should look like, as I do from secrets Tulum and secrets baby beach from past trips). The checkout process was easy, and we paid for the extra we purchased at the spa and left. Manuel was nice and noted our concerns about our stay and also reached out to his friend at Secrets Akumal (Alanzo) to let him know to take care of us when we arrive, which was a nice touch. Overall, I would not return to Dreams Riviera Cancun due to the numerous issues we encountered during our short two day stay.