- Mexico Holidays
- Playa del Carmen
- JOIA Paraiso by Iberostar
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JOIA Paraiso by Iberostar
Mexico, North America
Playa del Carmen
The resort is set in Puerto Morelos and has water sports facilities and a tennis court. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. Cancun is 47 km from the property, while Playa del Carmen is 19 km away. The nearest airport is Cozumel International Airport, 27 km from the resort. Set between the vibrant jungle and the turquoise waters of the Caribbean, the hotel welcomes travelers to Mexico's Riviera Maya. Within moments of arriving at this Playa del Carmen all-inclusive resort, it is easy to see why is it a winner of the World's #1 Travelers' Choice® Award. Relax and enjoy a variety of sports, golf, parties, superb services, and amazing restaurants. Discover what makes this incredible resort stand out among other Riviera Maya hotels as the ideal place to enjoy a dreamy, all-inclusive vacation on the beautiful beaches of the Caribbean. And much more! In all our Suites we have Grand Star service, which consists of personalized check-in and check-out and sparkling wine, packing and unpacking of suitcases, breakfast in bed, nightly ironing service, internal transportation within the resort. In the superior categories: Honeymoon Villa, Ocean Front Suite, Ocean Front Superior Suite, Ocean Front Superior Corner Suite, we have Butler Service and personalized minibar to make your experience unforgettable.
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Steam bath
- Sauna
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent10,355 reviews
Excellent
84%
Very Good
11%
Average
3%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Iga is a phenomenal scuba instructor
My husband and I wanted to learn how to scuba dive. The Dressel Diving team got us set up and we walked to a pool for instructions. As soon as I put on the mask, I felt like I was going to panic. I told the instructor that I was scared. She immediately pulled me away from the group and gave me one on one instruction. Iga was patient, caring, and exceptional. She alleviated my fears and believe in me. We came back for our dive and she helped me go down about 40 feet, where we enjoyed all the different kinds of wild life in the ocean. A once in a lifetime experience! I’m so glad Iga helped me, so I didn’t miss out!
Excelentes Vacaciones
I want to highlight that the entertainment staff is the best ; I have the chance to participate in many of the activities, and I have to give a special shout-out to Fabian Fernanda, Jonathan and Pedro - they are absolute sweetheart
Real Paradise
Love it! Best resort ever! 3rd time coming here within a year. I don’t think there’s any other resort that compares in the Cancun/Riviera Maya area. The food is great, and with great variety that you get, with the many restaurants and different themed nights, there is always something for someone! The service is amazing, I promise that you won’t find the level of attentiveness and care that you get here, at any other resort. Do also want to give a shoutout to the entertainment team, specially Alma, Mala, Jonathan, and Pedro, they are extremely friendly, and all of them will make sure to remember your name, make sure you always feel welcomed and always willing to help you find something to do! This place definitely deserves a perfect 5 stars, and you should definitely come here, cause I’m ready to book my next trip here as I’m writing this review
Highly recommend - exceptional quality, lots of fun, great for relaxation, and great staff!
I can’t say enough about how great this place is! We came to JOIA in the summer of 2025 and we’ve been here three times already! We are continuously impressed with this place and there is always something new to try. There are many dining options: Italian, Mexican, French, Japanese with a Hibachi, and a buffet that has different themes each night. We have found the quality of the buffet to be top tier and they include so much variety for each “theme”! We loved the food here.
More importantly, I think the top tier staff are what makes this place something we keep coming back to. Staff are very accommodating to needs and will always continue to make your stay special. For example, sometimes housekeeping has left rose pedals after making up our room, a very nice touch adding to the tranquility feel of the resort. Everything is very clean and we are always impressed. I appreciate the little things such as Carlos and other wait staff remembering us and our drink orders, and Jesus helping us get a custom order at the Italian Restaurant!
Additionally the activities they have around the resort are fun and welcoming! I’d like to give a shout out to the entertainment team here at JOIA! Want to give a huge shoutout for Mala for always seeking us out and making nights extra fun, she has been extremely welcoming and since the first trip, she always remembers us and can’t say enough how great that has made us feel! I also want to show my appreciation for Alma, Pedro, Fabian, and Jonathan, you guys have really made this particular trip memorable as we try new things, crafts, games, karaoke, and even showing us some dance moves! We definitely appreciate all you guys do really great to make sure everyone has an enjoyable stay!
I'd also like to express how impressed we were with the shows and theater team. The quality of the magic show, the fire show, and honestly all of them are top of the line. The quality and ability of the performers is similar to what I would expect in Las Vegas.
I'd also like to a shout out to Daniel at the concierge desk. He really made our stay comfortable and ensured we had everything we needed. Also would like to give a shout out to Daniel at the Lobby bar.
The resort is also in a central location so it’s really easy to take a day trip or excursion too. Great if you want to explore Cancun, Playa del Carmen, or even Tulum!
I do think it’s best for conferences if the guests stayed closer to the convention center
First Iberostar Visit
My wife and I celebrated our 21st wedding anniversary at this resort. This is our first trip to Mexico and our first time staying at a Iberostar resort. Pros: First, I would like to acknowledged that this is the cleanest resort we have ever stayed at. Staff goes above and beyond to keep the resort clean and presentable. Second, the food was by far the best we have had at an all inclusive. Staff was very pleasant and I would like to specifically recognize the following staff; Dario at the Lobby Bar, Benjamin the Butler, Luis at the Buffet, Mala and Fabian from the Entertainment Staff, Monterat at the pool, and last but not least, Norberto our waiter at the Mexican restaurant. We visited the Mexican restaurant two nights in a row because of Norbertos exceptional service and recommendations. (Fish Ceviche at the Mexican restaurant is a must!) Cons: While the resort is extremely clean, the rooms are slightly dated. The drinks at the pool bar were inconsistent and sometimes hard to gain access to the pool bar due to limited seating and access. (Second pool bar would be advised). I would also like to point out that if you don't wake up every morning at 6:30 am and go reserve a cabana, you will not get one if you arrive to the pools after 7:30 am for the entire day. People put their belongings at the lounge chairs and don't come back for hours, this should be monitored. Overall we had a excellent trip and would recommend this resort to friends and family!
