- Mexico Holidays
- Cancun
- Royalton CHIC Cancun
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Royalton CHIC Cancun
Mexico, North America
Cancun
Exclusively located between the Nichupte Lagoon and the Caribbean Sea, Royalton CHIC Cancun offers a vibrant adults-only experience with exceptional service, stylish architecture, incredible food, and curated cocktails for couples, groups, singles, or friends looking to enjoy an All-In Luxury® holiday. This adults-only resort’s stunning white-sand beach and its breathtaking clear turquoise waters are the perfect scenario for you to party your way. Whether you are lounging on the beach, treating yourself at The Royal Spa or dancing in the high-energy foam pool party, you will be surrounded by details that have been carefully crafted to meet your every need. Enjoy the stunning lagoon views from the panoramic elevator as you make your way to Level 18, Cancun’s only rooftop cabana lounge, where the cocktails and music never end. The unlimited à la carte dining will delight your palate like nothing you have ever experienced, transforming your adults-only vacation getaway into an unforgettable sensorial experience.
Facilities
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna*
- TV lounge
- Sun loungers
- Outdoor freshwater pool
- Show cooking
- Poolside snack bar
- Clothes dryer
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent10,179 reviews
Excellent
76%
Very Good
12%
Average
5%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Extremely Disappointing Birthday Stay
I booked Royalton CHIC Cancún to celebrate my 35th birthday, and unfortunately this became one of the most disappointing hotel experiences I have ever had. I was so unhappy with the overall experience that I ultimately changed my flight and decided to leave Cancún a day early.
The problems started shortly after check-in. My room was not cleaned to an acceptable standard, and I had to request that it be cleaned again. That immediately disrupted my first evening and caused me to cancel plans I had made for dinner.
The resort itself was also extremely underwhelming compared with how it is marketed. The entertainment and activities were disappointing, and Level 18 was particularly shocking. I went expecting the lively rooftop experience advertised by the resort, but there was essentially no atmosphere when I arrived, hardly anyone there, and part of the area appeared to be undergoing work or renovation. The fitness center was also disappointing for a resort of this caliber.
Dining was another frustration. Restaurant availability and operating schedules made the experience unnecessarily difficult, and some of the dining options were far more limited than I expected from an all-inclusive resort. I found myself repeatedly having to change plans rather than simply enjoying my vacation.
However, the most unacceptable issue occurred on my actual birthday, when the hotel charged my account twice. The duplicate charge affected the money I had available while traveling internationally and caused an enormous amount of unnecessary stress. Having to deal with a financial issue like this while alone in another country was the final straw.
I came to Cancún expecting a relaxing and memorable 35th birthday. Instead, I spent part of my birthday extremely upset and ultimately paid to change my flight so I could go home early.
For an adults-only resort that markets itself as a premium, energetic, luxury experience, what I experienced did not come close to meeting those expectations. I would not stay at Royalton CHIC Cancún again and cannot recommend it based on my experience.
I hope management takes this feedback seriously, particularly the cleanliness standards, accuracy of the experience being marketed, and most importantly the handling of guests’ financial transactions. A guest should never have their vacation disrupted because a hotel incorrectly charges them twice.
I expected to leave Royalton CHIC Cancún with great memories from my 35th birthday. Instead, I left a day early because I simply wanted to go home.
Best personal butler service I've ever experienced
Visited the Royalton Chic this past weekend and experience from arrival to departure was first class all around. As diamond level members, we were able to experience everything that the resort had to offer. Arturo and Marisol were our personal butlers and very accommodating during our stay. Any questions or requests were answered or fulfilled with little to no delay. Truly a one of a kind experience. Rooms were clean, housekeeping was prompt, amenities were top notch, every employee at the resort was very friendly. Will absolutely come back and request Arturo and Marisol as our butlers again.
Amazing! Always a great time
The location is conveniently placed on a beautiful beach and close to most restaurants, outside the resort atmosphere—very fun but relaxed. All areas are clean and nearby. The room is beautiful, and housekeeping did a great job keeping it tidy. Drinks were excellent in the Diamond Club check-in area. Autoro and Marisol were great with communication and kept us informed. They always seemed available to meet all of our needs and handle reservations.
Membership access
I am currently staying at Royalton as a beneficiary of a Travel Smart membership purchased by my parents. The membership contract remains in effect through 2028. I am sharing this because I believe other existing Travel Smart members should be aware of the changes I am experiencing and should review their membership agreements carefully.
During my stay, I discovered that certain resort areas, lounge access, pool areas and other amenities now appear to be restricted to Prime members. There is a noticeable difference between the experience available to Travel Smart/Diamond members and what is available to Prime members.
For example, the Diamond-level food service I experienced was disappointing, with food that appeared to have been sitting out. In contrast, the Prime member area had a much larger lounge and substantially different food service, including hot food such as ribs. The difference in the overall experience was significant.
Today, the Diamond-level area was also undergoing a major overhaul, and I ended up using Prime-member access in connection with the changes.
I want to be fair: I understand that Royalton can create premium membership levels and provide additional benefits to Prime members. That is not my concern.
My concern is what happens to existing Travel Smart members who have already paid for memberships with contracts that remain valid through 2028.
If the benefits and access associated with my existing membership have changed, I believe existing members deserve a clear explanation of why and what contractual provision permits those changes before the original contract expires.
I am currently reviewing the original agreement and investigating the transition involving Travel Smart and the current Prime membership structure. I have also contacted Royalton to request clarification regarding the rights and benefits of existing Travel Smart members.
In particular, I want to know:
• What benefits remain guaranteed to existing Travel Smart members through their contract expiration date?
• Have any previously available benefits been removed or restricted?
• If so, what provision in the original membership agreement permits that change?
• Are existing Travel Smart members now expected to purchase or upgrade to Prime to receive benefits or access that were previously included with their membership?
There is also a larger question that I believe every current and prospective member should consider:
If the benefits of an existing Travel Smart membership can be significantly changed while the contract is still active, what assurance does a Prime member have that the same thing cannot happen to their membership in the future?
Today's Prime membership may provide excellent benefits, but the long-term value of any membership depends on members having confidence that the benefits they purchase will continue to be honored for the duration of their agreement.
I am not asking for a complimentary upgrade or special treatment. I am simply asking that the benefits associated with an existing membership contract be clearly explained and, where contractually provided, honored through the expiration of that contract.
I hope Royalton will address this transparently, because existing members deserve to know exactly what they purchased and what they can expect for the remainder of their membership.
If you are a current Travel Smart member, I recommend reviewing your contract carefully and asking these questions before assuming that your membership benefits and resort access will remain unchanged through the end of your contract.
Don’t be deterred by summer!
I had a great time at Royalton Chic. I was a bit worried that it would be ridiculously hot at the end of August, but there’s plenty of shade and the servers are great at making sure you’re well watered. Daniela at the Diamond Club pool was a gem! Appreciate her service this week.
The only negative comment I’d make is that the sunset side of the hotel is pretty loud at night since that’s where the show is. Not loud enough where I couldn’t sleep, but definitely something I would have liked to know before I came!
Food was great, my butler was awesome at making sure I got reservations when and where I wanted. Thanks Esteban!
Review by Emily P Ottawa, Canada
