- Mexico Holidays
- Cancun
- Paradisus Cancun
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Paradisus Cancun
Mexico, North America
Cancun
Perfectly situated on the soft white sand beaches of Cancun, this exclusive beach resort provides the perfect accommodations for your vacation getaway. Paradisus Cancun is a chance to experience the stunning beauty that has made Cancun an international destination in the comfort of a luxury resort on par with the highest standards of excellence. This commitment to quality is why Paradisus Cancun has been awarded Four Diamond honors since 2006 by AAA.
Luxurious, spacious and elegantly decorated rooms on a pristine beach that is short 15 minutes from the airport. Whether you are on the beach, at one of the four lagoon-inspired pools, or dining in any of our nine on-site restaurants, our goal is your total satisfaction. Indulge yourself with upgraded The Reserve service, an exclusive experience for adults, families and groups with skilled concierge service, private areas and a complete list of upgraded amenities. YHI SPA with authentic wellness activities and treatments. Romance by Paradisus offers six packages meticulously designed to meet every dream.
Facilities
- Tennis
- Spa treatments
- Massage*
- Steam bath*
- Sauna*
- Children playground*
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent21,731 reviews
Excellent
69%
Very Good
17%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Best service ever
Very lovely hotel, the Nespresso coffee shop was the best . The barista Alejandro was amazing, 100% excellent customer service. The best every chia pots. Recommend coming here.
Coffee shop
Alejandro from espresso was amazing. Made the best cappuccinos. Always warm in his approach. Listened and delivered. Ty
Super clean and a lot of variety in food. Super nice people here
Very nice people and the whole experience was enjoyable.
Romantic dinner
Steaks are perfectly cooked. Services from Ignacio is top tier. Recommend table service for desert from Emanuel
Review by Jaime S Cambridge, Canada
Family Vaca- definitely going back!
Went for a 5 night stay with my family, including 2 young kids ( 5 and 3 years old) at the end of June and we will definitely be returning back!
Our kids had a lot of fun. The kids pool was great! But it is deeper by the slides and the rest of it is as well, so bring floaties. Beach was also great! Seaweed wasn’t bad and when the waves weren’t huge everyone got in, and the kids enjoyed playing on the beach. The arcade wasn’t open yet when we were there, so that is another reason we would go back since there would be even more new things for the kids to explore!
We enjoyed the food and restaurants and were pleasantly surprised for an all inclusive. We haven’t been to many all inclusive but we recently visited a Dreams in Cancun and the food at Paradisus was wayyyy better. I was really happy they had a lot of Mexican food options, and didn’t cater to Americanizing everything, but that is just me.
The staff was also awesome. So nice, welcoming, and even the time share people weren’t pushy at all! One of our kids lost their goggles and it could have totally derailed our last day- but a text to one staff member and they were located in the lost and found! Special shout out to Pascual in the buffet and Rebecca for being so helpful and welcoming!
I was nervous about the restaurant reservation process, but it really wasn’t bad and I was actually relieved from it because we didn’t have to wait in lines and everything was planned out which makes things with little kids easier. Most restaurants had separate kids menus or options, but we did dinner early enough that we could always hit the buffet after if they didn’t eat enough. And of course my kids LOVED the ice cream! We went to the cafe multiple times a day.
I don’t think the resort was full or running at full capacity when we were, which made it very enjoyable and chill. Maybe if it was packed I could see the family concierge being worth it.
My only complaint would be the check in takes a long time, do whatever you can ahead of time on the app. The lobby and center of the hotel isn’t air conditioned (but thanks to that all that gorgeous greenery is able to flourish!) so the check in is warm, and you’re usually tired and cranky by then. And the other tough part was it is big, and we were confused for a while with the elevators and floors and directions, especially since we used a stroller most of the time and it restricted us. But everything was stroller friendly, and easy to maneuver!
The service by the pool was also slow at times. And the bar is far from the kids area, so you have to be on the look out.
We definitely feel like we would go back, and are interested in checking out other locations from the brand as well!
