- Mexico Holidays
- Cancun
- Oasis Palm
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Oasis Palm
Mexico, North America
Cancun
Situated just fifteen minutes from the city centre of Cancun and a 20-minute drive from the international airport, this family-friendly beachfront resort is the perfect place for a relaxing, sunny holiday with the whole family. Those who enjoy history and culture might venture out to the ruins of El Rey and El Meco, both within 15 kilometres of the hotel, and explore the famous archaeological site at Tulum 135 kilometres away. Alternatively, guests might sunbathe on the white sand beach or lounge by one of two sparkling outdoor pools with a drink from the swim-up bar.
The spacious rooms come with cool tile floors and views over the lagoon or the ocean, and with six onsite restaurants serving a wide range of cuisines from Italian and sushi to local tapas and seafood specialties, the resort truly offers something for everyone, making it the perfect choice for a delightful family holiday in the sun.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-Fi*
- Room service*
- Laundry service*
- Launderette*
- Medical service*
- Multilingual staff
- Air conditioning in public areas
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good6,709 reviews
Excellent
51%
Very Good
21%
Average
12%
Poor
7%
Terrible
9%
Location
Cleanliness
Service
Value
Give this resort a chance!
We were very skeptical because of all the reviews. Our experience was great, for the most part. This wasn’t our first time going to Cancún. We planned this trip last minute and tried to be budget friendly. We had the Sens wristbands which allows you to access all restaurants on the joining property. We did not travel with children and were able to access all the adult only areas including two pools with day beds were you can take a mid day nap. We ate dinner mostly on the Sens side, white box was good. We enjoyed Los Agaves. The breakfast buffet was decent and the service was excellent. We only ate buffet for breakfast as we were able to get into any restaurant we wanted. They make it easy to make reservations as you can make them three days ahead on an app. Hugo was incredibly helpful with any needs we had. We had one issue with a manager at the pizza place that Hugo addressed immediately. I would give this resort a try being able to go between both resorts was a wonderful experience. Also the MJ performance was fun!
Will not be back
Wasn’t as expected. Food is not the best.
Best food at the resort
Rafael was great best food I had at the resort definitely will be returning
Always A Great Time!
The staff does an excellent of costumer! Thanks to Rafael Briceno, Pedro Sinue, Leydi Rosado, Monic Samane, Dany Sequeira, Pedro Joaquin, Miguel Roman, Jorge Vera and Maria Mendoza. They all and many more showed excellent hospitality. This is the best resort I've ever been to. I've been going there over 16yrs and will continue to keep going!
Review by Mike_Herring Raleigh, North Carolina
POOR and Not Recommended
Very disappointing experience. This hotel is advertised as a 4-star resort, but it did not meet that standard at all. When we arrived, the main lobby elevator wasn’t working, and the hotel was extremely hot because the air conditioning was not functioning properly. The rooms were very small , old and uncomfortable. Our rooms AC was not working and the technicians came by 2-3 times a day and during the night which absolutely disrupted our stay.
The biggest concern was cleanliness and hygiene. The pool was dirty, and we observed servers and chefs handling food without wearing gloves, which made us uncomfortable eating at the resort.
After multiple issues throughout our stay, we decided to check out on day 2. Management did not adequately address our concerns, and no compensation was offered. I would not recommend this hotel and would suggest looking elsewhere if you’re planning a trip to Cancun. It was the Worst experience for our family !! It’s lower than a 1 star!!! Not recommended at all!
