- Mexico Holidays
- Cancun
- Moon Palace Cancun All Inclusive
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Moon Palace Cancun All Inclusive
Mexico, North America
Cancun
The Moon Palace All Inclusive is a magnificent luxury resort beautifully nestled at the very end of Cancun south shore. It enjoys a quiet setting far from other resorts, although it is conveniently linked to the vibrant and active areas of Cancun. This hotel delivers a bold new statement on the nature of hospitality and offers a refreshingly unique travel experience in a tourist destination like no other where guests enjoy an abundance of entertainment, relaxation and pure bliss.
SMOKE FREE PROPERTY
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. After practising your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire*
- Airport Shuttle*
- Room service
- Laundry service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent41,026 reviews
Excellent
73%
Very Good
15%
Average
6%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Such a shame
We booked an 11 night stay to celebrate our 25th and spending our honeymoon here. We booked a superior deluxe Seaview room. Whilst we had a sea view, the only thing superior was the name. We were on top floor, but lift didn't work. Could not use jacuzzi bath as was too dirty. Decor was in poor, dated condition. After 3 days we requested a move as on top of what's already been mentioned, we were having to complain about music being played from parties in other rooms. Hotel is labelled as luxurious family resort. Well it might be on a Tuesday and Wednesday. Thursday to Monday it is Frat party capital. We had the 'joy' of a 'Passport to Paradise ' seminar on the second weekend, it was absolutely carnage. At one point there was at 10.30pm a group of 18-30 year olds chanting in the main lobby. We went to spend our anniversary in the same atmosphere as we spent our honeymoon, but the have abandoned The Sunrise and Nizuc hotels to the 18-30 holiday vibe. As you arrive after for us was a 15 hour journey you a taken to a desk where they try to sell you £200 pp day passes to the Grand Hotel. Unless you want the Butlins weekender vibe of get smashed and be loud don't spend the amount it costs to travel here from the UK. Don't even get me started about the dirty scum mark around the pools. They had men going around scrubbing with a cloth back into the water for it to reform within 15 minutes.
Playroom review
Fer, Anna, Andy, Janie took great care of our kids in the playroom. My kids had a fantastic time at the playroom . Highly recommend it to the parents who come to Moon Palace Sunrise !
Amazing!
Moon Palace Sunrise Playroom is the best for the little and big kids . Ana, Andrea, Fernanda and all the other girls are amazing. This was our second trip there and will definitely return.
Playroom Sunrise
Wonderful Playroom Sunrise, Fer and Fernanda and Sofia are very nice and children oriented!!!!!
Workout classes are great!
Juss is a very good & informatve. I took legs & glutes & power Pilates it was a great workout
