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- Krystal Grand Cancun
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Krystal Grand Cancun
Mexico, North America
Cancun
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to with Luxury where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-Fi*
- Local and international calls
- Car hire
- Valet parking
- Room service*
- Laundry service*
- Medical service*
- Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent11,550 reviews
Excellent
62%
Very Good
19%
Average
9%
Poor
5%
Terrible
6%
Location
Cleanliness
Service
Value
Ok visit.
The hotel was good. First impressions were good. Food was just ok. Not much selection for adults or kids. We put this down to the renovations being carried out as main restaurant wasn't open and had make shift hot plates etc. If you are tea drinker bring your own bags as they had very limited supply and never got tea on some days. Staff couldn't have been more helpful from the pool bar, specialist restaurants and entertainment crew. Ernest made us all very welcome and kept our kids entertained from morning until bed time. They had very long days. Location was great.
Cheaper option for good standard
The hotel and rooms are very clean and kept to a reasonable standard. The food in the al carte restaurants is very good as are many of the staff. The main buffet is undergoing renovations and offered very limited options sometimes difficult to suit a more European menu. No ice cream or lollies on offer although this is an all inclusive. The Grill restaurant was the only place we could get some if we were lucky and they did not run out and if we were able to get a table booked to it. Had to try make reservations on the day from 7am. Ernesto and the rest of the entertainment team are great. My children think they are all their best friends. Keeping them entertained is very much apprecaited. Overall location is great if looking for nightlife ie coco bongos etc. Swimming pools average nothing for children like slides etc. Beach is lovely but the beach bar was never open during our stay but the staff running back and forwards to the main pool bar.
Great service
Me and my daughter came here for a little 10 day getaway and it was a much needed time away. Super lovely staff here and rooms were spacious and clean. Key part was dining at the Risotto restaurant, where we were served by the amazing and lovely Cesar, he was so attentive and could Not do enough for us with a massive smile on his face which put a big one on ours. He made us want to come back more and more. ams the food was absolutely lovely (forgot to get pictures of our mains) I found the buffet restaurant a bit hit and miss but Chinese was really good aswell.
4.5☆ for our second annual visit
Kells & I visited KGC for the 2nd year in a row. We debated about trying someplace new. As is the case with new things, we didn't want to risk disliking it. Last year, we both felt very safe, supported & comfortable at KGC.
Our review is somewhat similar to last year's. We quite enjoyed our stay. The Altitude Tower room, private pool and food were great.
Special shout outs to: ♡ RECEPTION & CONCIERGE: Luisa + Altitude's Mariana, Brenda & Jessica ♡ ALTITUDE pool waitstaff Tania! & José
- RESTO folks:
♡ Hostess with the mostess - a lovely woman whose name we never caught but she was there our entire stay Oct 10-20 ♡ Altitude Tower breakfast people: José Luis, Miguel ♡ Altitude Tower Lounge Bartender Ricardo and the gentleman working the evening on Oct 18 & 19 ♡ Ayami Hibachi Chef Luis waitstaff Eduardo ♡ Ayami General table waitstaff Shamil C and chef César, sushi chef ♡ Le Délice Josué, Guillermo ♡ Risotto Claudio, Pedro, Shamil C & Bartender Extraordinaire ♡ The Grill waitstaff Luis, Alfonso, Shamil C
Things we noticed: • It was a lot LESS busy than last year - the hotel, beaches, pools. • This year's vibe was very different - oddly subdued. Last year, there were a ton of locals having loads of family fun with couples and tourists too. • The hotel needs some repairs such as missing pool tiles, cracked in-room mirrors, broken TP roll holder (wasn't fixed in 1228 from last year) • The air conditioner again became problematic in Altitude 14th floor. (This year, we were in a different room, master suite.) It was 26.5C by day 4 or 5. We got switched to another room after maintenance couldn't fix it.
The 1st evening in our new room, we watched an intense rainstorm. Water came in through the terrace doors. The rate of incoming water slightly exceeded the rate that the drainage channels could drain. So, we put down 2 towels. The following morning, we went back up to our old room on 14, for a final sweep. The a/c remained at 26.6C. The room was partially flooded, inches deep near the bed which was near the terrace doors. If we had stayed in there overnight, the flooded floors would've been a rude awakening. (Plus the 26.6C!)
- AMENITIES, not as advertised
• Altitude concierge was 9 am to 5 pm in our first few days. No signage to state reduced hours. • Ayami, Grill & Risotto were open daily last year. This year, it rotated. This wasn't transparent on the website or the webapp. The only thing open daily was the Altitude Tower breakfast and the general buffet. (Fun fact: The Buffet rotates themes daily.)
ACCESSIBILITY
- Ramps are far and few in-between. If using mobility devices and aids, it would take double or triple the time to get to the pools and restaurants (compared to walking).
- accessible path to the beach is unclear.
- Guests can rent specialty wheelchairs with thicker tires to manoever through the sand. However, this needs to be arranged in advance (fee). There are no sand mats, possibly because the beaches are policed by federales (the hotel may not be allowed to place private sandmats on the public areas).
- the main pool features a graded floor for access. The Altitude private pool only has stairs.
- Pool noodles are available upon special request (yes, even for Altitude private pool).
SARGASSUM We watched the webcam for a week prior to our trip. There was a lot of the sargassum.
When we arrived, we were told there was a $5/night cleaning fee. But it wasn't cleaned until maybe day 3 or 4. The delay was likely due to monitoring the ocean currents and travelling patterns of sargassum mats.
The 'gassum produced a sulfurous smell. The beaches were unsightly until the cleanup happened.
Apparently the 'gassum isn't poisonous or toxic. From some brief online reading, we saw that some people's skin may react to the microorganisms living in the mats. Kells ended up being one of these folks.
Having said all of this, we still enjoyed our stay. Our rooms and the property were beautiful. The restaurant food was delicious. (We didn't get a chance to visit the buffet.)
Despite the sargassum & rainy-ish weather, our trip was 20-30% beach days (the goal was 90-100% but this is rainy season folks).
What we realized was that the staff make the property. We hope that hotel mgmt recogize that staff are their greatest assets.
Our suggestions for hotel management:
- adding more ramps to improve accessibility. Provide a map to the hotel's accessible points of interest.
-If a guest has mobility issues, let them know their options (pool noodle, special order chairs).
- update the webapp daily, be transparent about amenities and hours of operation.
Disappointed, not like their website
Booked this hotel due to the location and had considered upgrading to the altitude, so glad I didn’t waste my money, the “exclusive” Moskito beach bar was a dump, looks like it’s not been open in months, the adult only pool was small, whole hotel was extremely quiet, minimal staff, the main lobby bar staff took 10 mins or so until we were served, The other inside bar was also closed. The lady who booked us in/ showed us around was talking about timeshares within minutes too. We moved hotels. Fine I suppose if you want peace and silence but not for us.
