- Mexico Holidays
- Cancun
- Hilton Cancun Mar Caribe
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Hilton Cancun Mar Caribe
Mexico, North America
Cancun
Sea breezes and turquoise waters welcome you to our prime beachfront location on Cancun's famed “Hotel Zone”. Our all-inclusive hotel offers 8 restaurants and bars plus a Grab & Go market. Wake up to ocean views, play all day with activities for the entire family, and round out the night with spectacular entertainment.
Facilities
- Tennis
- Billiards*
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna*
- Children playground
- Sun loungers
- Children’s swimming area
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,660 reviews
Excellent
79%
Very Good
10%
Average
5%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Enclave bar
Santiago and Nestor at the Enclave bar was amazing. They were very helpful and gave us excellent service.
Marco and Robin - Amazing
Robin and Marcos by the pool were absolutely amazing. Great hospitality and pleasurable service. They deserve great review !
Beautiful Property, Disappointing Service
I had high expectations for Hilton Cancun Mar Caribe, but unfortunately my experience was disappointing.
I specifically booked an Enclave room because of the enhanced service and concierge benefits that were advertised. Unfortunately, the concierge provided very little assistance and did not add any value to our stay.
What disappointed me the most was the customer service. Throughout our stay, I felt that my family and I were treated with noticeably less warmth and respect than other guests. As a Hispanic/Latino family, it often seemed like guests who looked like foreign tourists received friendlier and more attentive service, while our interactions were met with indifference or attitude. I can't say why that was, but it was how the experience felt to us, and it left us feeling unwelcome.
Another major concern was the transportation. The hotel charged us $80 round trip for a taxi to a destination only about 8 miles away, which felt extremely overpriced compared to other transportation options available in Cancun.
Before arriving, I had even prepared personalized thank-you notes and tips for the staff because I wanted to recognize great service. Sadly, the level of hospitality we received did not reflect the standards I expected from a Hilton property.
The hotel itself is beautiful, and the rooms were nice, but customer service is just as important as the facilities. I hope management takes guest feedback seriously and works to provide the same level of hospitality and respect to every guest, regardless of their background.
Review by Brenda M Los Angeles, California
Amazing
Great service perfect location . Irving and Abagail made our stay!
Memorable experience
It is beach-front hotel. The staff are friendly. The hotel is very clean. They clean our room everyday. We had so much fun at the pool and the beach every single day. The food was okay. It is not super great but we’re not big eaters nor big drinkers of alcoholic drinks. Overall, it was a great experience. We will come back again. Thanks Hilton Mar Caribe for the memorable experience.
