- Dubai Holidays
- Jumeirah
- Emerald Palace Kempinski Dubai
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Emerald Palace Kempinski Dubai
United Arab Emirates, Middle East
Jumeirah
Privileged location on the West Crescent of Palm Jumeirah island in DubaiA stunning destination inspired by palaces of 18th century continental Europe Emerald Palace Kempinski Dubai is a 5-star beach resort dedicated to the luxuries of life. Guests are welcome to immerse in an elegantly curated stay and leisure experiences at this iconic destination on Palm Jumeirah and discover new palace by the sea.
Each of the spacious rooms and suites is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. The refinement of the rooms will be complemented by exceptional leisure facilities that include a 500-meter private beach and lagoon pool following by culinary experiences at restaurants that include miX by Alain Ducasse as well as an exclusive 3000 square-meter Cinq Mondes spa. A collection of contemporary spaces offer flexible yet sophisticated venues to host impeccably crafted events. The little guests will stay entertained at the exclusive kids and teens clubs.
Facilities
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Wired Internet
- Wi-fi
- Car hire
- Valet parking
- Airport Shuttle
- Room service
The Local Area
Tripadvisor Reviews
5.0 Excellent4,237 reviews
Excellent
90%
Very Good
5%
Average
2%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Above & Beyond Service from Jane & Arpana
⭐⭐⭐⭐⭐
I just wanted to leave a review mainly to say a massive thank you to Jane and Arpana from housekeeping.
We had an issue with our bed during our stay and called the switchboard. Jane came to our room pretty much straight away and after we explained the problem, she immediately went off to see what she could do for us. Within about 10 minutes she had arranged another room for us.
Arpana then came to see us, apologised for the inconvenience and arranged for all our belongings to be moved over to the new room, so we didn't have to worry about anything.
But I really want to give a special mention to Jane. After sorting everything out she could easily have just carried on with her day, but she came back to check that we were comfortable and happy with the new room. She then checked on us a few more times afterwards just to make sure everything was okay.
You can tell when someone is just doing their job and when someone genuinely cares about the guests they are looking after. Jane definitely falls into the second category. She is such a lovely, warm person and nothing felt like too much trouble for her. She made us feel genuinely looked after and is a real credit to Raffles.
Things can sometimes go wrong in any hotel, even a 5-star one. For me, what makes the difference is how the staff deal with it, and Jane and Arpana dealt with our situation perfectly. This is exactly the kind of service you expect from a 5-star hotel.
Thank you both for looking after us so well.
Shah & Ionela
Review by shah2807 London, United Kingdom
Feedback for the hotel
The Hotel was Perfect. We had a really Nice Hotel Room. We were welcomed warmly and treated with respect. The food was amazing and Well made.
Our waiter Ahmed Hamouda welcomed us warmly from the First day on Till the last day we were there. He was always there when we needed him and he was always so nice. If we didn’t understand something he always explained it to us. We are so grateful to have had him as a waiter.
We loved our stay and want to come back when we can
Our 32nd stay
Our 32nd stay at this glorious palace. I cannot praise the staff enough for how they look after us and work tirelessly in the heat. We were upgraded to a beautiful signature suite and cannot praise Melina for looking after us, she really is the best. Praise to Anna and Jane for ensuring our room was spotless and well stocked. We visited the hotel in April and June and then brought our grandkids for 2 weeks in August. We understand things are different given the situation in the Middle East and some services are different to normal but every member of staff work so hard. So a few special mentions. To the bell boys especially Daniel and Ola. To Gladys especially in Le Jardin who knows our order off by heart 🫶. To the lifeguards especially Cam who treat the kids like their own and Fizal and Hermando in kids club, our grandchildren loved the dances in the pool. And lastly to Brenda around the pool. She was a lifesaver when we ordered food and drinks, always went over and above her duty. I would just lastly like to thank Melina and Reuben again for arranging a beautiful room for our daughter when she surprised us for the weekend. We will miss Sheikh from the club room as he ventures to pastures new. So for now it’s Adios and see you again in a few weeks.
Looking for that new hotel in Dubai that you can fall in love with
We have been coming to Dubai for years , this year wanted to try somewhere new in the hope of finding that new hotel to take your breath away this one did , just how bad it is . Please don’t believe these reviews that say it’s wonderful it really isn’t we even cut our stay short I cont stand it any longer The food terrible buffet was terrible the standard of food poor breakfast not a lot better Service terrible staff seem unhappy and unwilling to do much Pool bar shut no other reason than lack of staff Beach terrible dead fish rotting on beach Room was lovely massive bed really comfortable bathroom lovely Swimming pool was very nice although dirty around us by beach end they seem to clean the children a area but nothing else So so disappointed so disappointed with this hotel would never recommend anyone to stay there way to many hotels in Dubai avoid this one
Review by 66SHIRL Banbury, United Kingdom
Family
We had an exceptional stay at Raffles The Palm Dubai. We would like to extend our sincere appreciation to Mr. Abdella and Mr. Jerald for their warm hospitality and attentive service. We look forward to returning in the near future.
Review by Anwar O Dubai, United Arab Emirates
