- Dubai Holidays
- Jumeirah The Palm
- Hilton Dubai Palm Jumeirah
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Hilton Dubai Palm Jumeirah
United Arab Emirates, Middle East
Jumeirah The Palm
With a stay at Hilton Dubai Palm Jumeirah in Dubai (Palm Jumeirah), you'll be within a 5-minute drive of Nakheel Mall and The Pointe. This beach hotel is 3. 6 mi (5. 9 km) from The Walk and 4 mi (6. 5 km) from Souk Madinat Jumeirah. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Make yourself at home in one of the 605 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, bidets, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Enjoy international cuisine at Jones The Grocer, one of the hotel's many dining establishments, which include 10 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are available daily for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Dubai? This hotel has 4553 square feet (423 square meters) of space consisting of a conference center and 12 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer. Palm Islands - 0. 1 km / 0. 1 mi- Nakheel Mall - 1. 1 km / 0. 7 mi- The View at The Palm - 1. 3 km / 0. 8 mi- Dubai College - 3. 1 km / 2 mi- American University of Dubai (AUD) - 3. 4 km / 2. 1 mi- The Pointe - 3. 5 km / 2. 2 mi- Al Sufouh Beach - 3. 9 km / 2. 4 mi- Mohammad Bin Ahmed Al Mulla Mosque - 4. 8 km / 3 mi- Thrill Zone - 5. 2 km / 3.
Facilities
- Billiards*
- Beauty salon
- Spa treatments*
- Massage
- Steam bath*
- Sauna*
- Children playground*
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
5.0 Excellent3,711 reviews
Excellent
92%
Very Good
4%
Average
2%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Excellent Hotel
This hotel is fantastic. To its location, the opulence of the place is apparant as soon as your car pulls up in front of the hotel. The rooms are a great size with everything you need for your stay. We had an executive room so access to the lounge where we had breakfast every morning, it was so praceful with amazing views. The staff are all so friendly and can't do enough for you, especially Akash in the concierge desk, Kumar in the lounge, Mokesh and Suman at the pool. The rooms are kept spotless by the very hard working housekeeping team. The only thing we were a little let down with was the buffet restaurant which had a bit repetitive food and parents letting their children run around when you are carrying plates of food but that is a problem of parents not the hotel. We will definitely return.
Relaxing getaway
Just had a week at the Hilton palm Dubai Fantastic time, especially in the executive lounge, special thanks to Rachel, Yasmina, Princess and kumar for spoiling us and providing us with excellent service Also not to forget the chef for serving up some excellent breakfasts
Review by TheSmiffs4 Shepperton, United Kingdom
Tijan - you have made our little girls holiday 😊
Special mention to Tijan who was amazing at Mowsen - made our little girl smile so much over breakfast (she still has the camel firmly held onto if we mention breakfast at a restaurant). Can this be personally passed onto him please. He is an asset your team and 5/5 from all of us.
The lady at the Kids club whose name I can’t remember. Great face painting and so inviting and friendly.
We got the Executive Lounge room as it was quieter at breakfast here, good selection for afternoon tea, and drinks from 5pm to 7pm which was nice.
Overall a good stay, some small issues but dealt with quickly by the management. Wasn’t as busy due to the issues around the Gulf region. Very safe, good location, easy to get around. Temperature of the pool was lovely. Massage at the Spa was very relaxing. Claw BBQ - food great, smoking/vaping tables in the middle of the restaurant area that no one told us about, not great!! They moved us straight away after we mention it. We have a 3 year old - surely you’d mention this when we booked.
Review by NeetanBhatt London, United Kingdom
Good
The hotel was excellent. The service was outstanding, and the location was beautiful. I highly recommend staying here, and I would definitely come back.
Not the Hilton standard , charged for free drinks with zero follow-up
At the end of June, I attended a private reception at the Hilton Dubai Palm Jumeirah. Without any prior notice of pricing, my friend and I were charged AED 140 for two non-alcoholic drinks, while other guests at the same event received the same drinks free of charge. My drink was also cleared before I had finished it.
The bar manager present that evening confirmed to me personally that these drinks were indeed complimentary as part of the event, and that the charge was the result of a server error. Despite this acknowledgement, nothing was done to rectify the situation at the time.
I submitted a formal complaint by email shortly after. Despite two follow-up emails, I have received no response whatsoever after more than two weeks.
The initial incident was an acknowledged mistake by the bar manager himself. The complete silence from management is incompatible with the standards expected of a 5-star Hilton property.
