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- The Tower Plaza Hotel Dubai
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The Tower Plaza Hotel Dubai
United Arab Emirates, Middle East
Dubai City
Strategically located on Sheikh Zayed Road, facing Dubai International Financial Center and close to the Dubai International Convention and Exhibition Center, the hotel is directly accessible to Dubai Metro Station at the hotel doorstep. The hotel has 4 restaurants and a café that serve a variety of cuisines from international buffet to Mediterranean. Other facilities include the lounge, business centre, health club and spa. Guests can enjoy the infinity swimming pool which gives unique views of the Jumeirah beach and the Arabian Sea.
Facilities
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Private pool
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent4,547 reviews
Excellent
67%
Very Good
20%
Average
7%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Rooms in need of Attention.
I have been staying at this hotel for many years, primarily because of its excellent location. It is conveniently situated directly next to the Emirates Towers Metro Station, making it an ideal choice for both business and leisure travelers.
The breakfast offers a good variety of options and is consistently enjoyable. I would also like to recognize Rodel, one of the managers, who is exceptional. He consistently goes above and beyond to ensure guests have a comfortable and pleasant stay, and his dedication to customer service is truly commendable.
One area that requires attention is the elevator system. During peak hours, it is not uncommon to wait up to 10 minutes for an elevator, which can be quite frustrating.
The hotel has been renovating its rooms over the past few years. During this visit, I arrived earlier than the standard check-in time, and the reception staff kindly accommodated me with an early check-in, which I greatly appreciated. However, I was assigned one of the older, unrenovated rooms. Unfortunately, these rooms are in urgent need of refurbishment. They appear dated, worn, and not as clean as expected, which detracts from the overall experience. I have attached photos to illustrate the condition of the room.
Overall, the hotel’s location, breakfast, and excellent staff—particularly Rodel—remain its greatest strengths. Once the room renovations are completed and the elevator issue is addressed, the guest experience will be significantly improved.
MEMORABLE FIRST EXPERIENCE
The first experience that was very memorable when staying at this hotel was the excellent service, all the staff were very welcoming, friendly, warm, and polite. It all started at the time of check-in, the service was fast and the staff were humble, one of the receptionist staff that really impressed me was PRAATI, she was very kind, humble, informative. She did her best to get a room that matched our request, she even upgraded our room and that was the moment when I felt I was in the right hotel and worth it. For the location of the hotel, in my opinion, it is very strategic which is the metro station directly opposite the hotel, many restaurants, pharmacies, and supermarkets around. For the hotel facilities, it is very complete starting from the spacious, clean and tidy rooms, quite complete amenities then breakfast with quite delicious food and drinks, maybe it can be more varied in the future. Then the gym with very complete equipment and of course my favorite place is the swimming pool, very comfortable, cozy and beautiful view. For those of you who want to book this hotel, don't hesitate because in my opinion it is very worth it for the first experience of staying at this hotel.
Excellent Stay with Outstanding Hospitality
I recently had the pleasure of staying at The Tower Plaza Hotel Dubai, and I can say that it was an exceptional experience from start to finish. The hotel's prime location on Sheikh Zayed Road makes it incredibly convenient, with easy access to major attractions, shopping destinations, and the Metro.
The rooms were spacious, elegant, and impeccably maintained, offering both comfort and stunning views of the Dubai skyline.
What made my stay particularly memorable was the outstanding level of service provided by the hotel staff. I would like to extend a special thank you to Mr. Riyaz, whose professionalism, dedication, and genuine hospitality made a significant difference to my experience. Mr. Riyaz consistently went above and beyond to ensure that every aspect of my stay was comfortable and enjoyable. His warm attitude, attention to detail, and willingness to assist at all times truly exemplify exceptional customer service.
The exceptional service and welcoming atmosphere made my stay truly memorable, and I sincerely appreciate the efforts of the entire team.
I highly recommend The Tower Plaza Hotel Dubai to anyone visiting the city, whether for business or leisure. I look forward to returning in the future and experiencing their outstanding hospitality once again.
Excellent service from the receiption
Excellent service & behavior from the reception.Preeti attended our booking,she was highly hospitable.
Damaged My Car & Tried to Hide It no problem solve since 2 month
I would like to share my experience regarding the valet parking service at the Tower Plaza Hotel in Dubai.
On April 28 I handed over my vehicle to the valet parking service at around 8:00 PM and collected it at approximately 1:00 AM. Due to the late hour, I unfortunately did not inspect the vehicle immediately.
When I arrived home, I discovered that my front bumper had been seriously damaged. My vehicle, a Jetour T2 purchased only two months earlier, was practically brand new. The valet had clearly driven into a wall, causing significant damage to the bumper. The impact was substantial enough that it would have been impossible not to hear or notice it.
What is most shocking is not the accident itself, as mistakes can happen, but the fact that nobody informed me about the incident. The vehicle was returned to me as if nothing had happened. I only discovered the damage after arriving home.
The following day, I returned to the hotel. I was able to see that the wall involved in the collision was still visibly damaged. I also took photographs showing the dust and impact marks on the vehicle. Given the extent of the damage, it is obvious that this incident could not have gone unnoticed.
I was particularly surprised when one of the employees asked me, “Are you sure this happened here?” Frankly, when a customer takes the time to come back in person, presents the damage, and the wall involved is still visibly damaged, such a question is difficult to understand.
What disappoints me most is the complete lack of professionalism and transparency in the way this incident has been handled. I genuinely feel that there was an attempt to minimize or even conceal what happened instead of taking responsibility immediately. No apology was offered on the day of the incident. In fact, it took nearly two weeks and another visit from me before I finally received an apology, and only after I pointed out that nobody had apologized up to that point.
Today is June 5, more than a month after the incident, and the matter is still unresolved. I am still waiting for a final solution.
I am extremely disappointed by this experience. The accident itself is one thing, but the lack of honesty, communication, responsiveness, and consideration toward the customer is another. It is the handling of this situation, rather than the accident alone, that has led me to leave this very negative review.
. To be continued.
