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- Four Points by Sheraton Sheikh Zayed Road
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Four Points by Sheraton Sheikh Zayed Road
United Arab Emirates, Middle East
Dubai City
Located in Dubai (Trade Center), Four Points by Sheraton Sheikh Zayed Road, Dubai is within a 5-minute drive of City Walk and Dubai Mall. This upscale hotel is 2. 2 mi (3. 6 km) from La Mer and 2. 7 mi (4. 4 km) from Burj Khalifa. . Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon. . Make yourself at home in one of the 383 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. . Satisfy your appetite for lunch or dinner at Luigi's Italian, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. . Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Dubai? This hotel has 517 square feet (48 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite. . Distances are displayed to the nearest 0. 1 mile and kilometer.
Facilities
- Spa treatments
- Massage
- Steam bath
- Sauna
- TV lounge
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,580 reviews
Excellent
60%
Very Good
30%
Average
7%
Poor
1%
Terrible
2%
Location
Cleanliness
Service
Value
Experience at Four Points Sheraton
The stay was comfortable however to get in the shower u have to climb into the bath For older people this is a bit difficult a walk in shower would be better
Review by NaliniR59 Durban, South Africa
Great location. Great facilities. Amazing staff.
A friend was celebrating his birthday and the rest of us decided to book rooms here.
First, the location is central to both old and new Dubai. The neighborhood itself has many options of shops and food outlets.
I have to say that this was the best service I’ve experienced so far. The Bon Voy app made it easy to coordinate with them. We asked for an early check in and we were easily updated through the app. Other hotels would just tell us to go there and wait it out.
When we arrived, Svenda welcomed us like a ray of sunshine. She was quick, professional and personal.
The room was a bit dated but it came with a great advantage: size. The beds were huge. We had both a desk, a sitting area and a tea area. Sleep quality was good. Most guests were adults so no screaming kids haunting the hallways.
The gym was decent and the attendants on both days I went there were very professional.
Breakfast was decent. Had a good variety of dishes and breads. Service was impeccable from the welcome to the dining area to the kitchen. The people were truly happy to assist guests.
This was my overall impression from this visit. Everyone… even the lovely security at the lobby to the valet, everyone was all smiles and pro-active.
Review by Ian D Dubai, United Arab Emirates
A Memorable Birthday Stay with Exceptional Hospitality
I had a wonderful stay at Four Points by Sheraton Sheikh Zayed Road, Dubai, while celebrating my birthday. The room was spacious and offered a beautiful view of Burj Khalifa and the Museum of the Future. I especially loved the balcony, which made the experience even more enjoyable.
The front desk team surprised me with a birthday cake and a handwritten card wishing me a happy birthday, which was such a thoughtful gesture and made my celebration feel even more special. The staff were professional, friendly, and always willing to assist. I would especially like to thank Ivan, whom I met at the lobby/front desk entrance. He was truly exceptional and went above and beyond to make me feel welcomed, valued, and genuinely cared for throughout my stay. His warmth and hospitality made a lasting impression and added something truly memorable to my birthday experience.
I would also like to thank Gusti, who handled my check-in. He was welcoming, friendly, and made the entire arrival process smooth and pleasant. His kindness and attentiveness set the perfect tone from the very beginning.
Thank you to Ivan, Gusti, and the entire team for making my birthday stay so memorable. I would gladly stay here again and highly recommend this hotel to anyone visiting Dubai.
Not a good hotel to stay at - Bad service
Let me start with this, this was one of the worst hotel experiences we have had in Dubai. Poor service, lack of organization, understaffing, and unprofessional management completely ruined the first day of our family Eid holiday. I would never recommend this hotel to anyone. The duty manager on that night was not the right manager to represent Sheraton/ Marriott. She needs to go through a proper hospitality training on how to deal with customers. I would NEVER RECOMMEND this place to anyone. Our experience at this hotel was extremely disappointing and frustrating, especially during Eid, which was meant to be a special family holiday. From the moment we arrived, it was clear that the hotel was severely overbooked and completely understaffed. The level of service was far below what anyone would expect, especially for a hotel claiming to meet Dubai’s 4-star standards.
The waiting times throughout the hotel were unacceptable. We had to wait nearly 15 minutes every single time for the elevators, and valet service took more than 30 minutes just to retrieve our car. The hotel simply did not have enough staff to handle the number of guests.
At check-in, we paid extra for an additional bed for our child. Despite repeated follow-ups, the bed was never delivered until almost 11 PM, which is completely unreasonable for a family traveling with children. I personally had to visit reception three separate times just to make this happen because nobody answered the operator calls. By the time the bed finally arrived, it had already disrupted our entire evening.
The situation became even worse when we started exploring the possibility of shortening our stay from two nights to one due to how bad the experience was. We only asked whether a refund for the second night might be possible. Shockingly, before we had even confirmed any decision or arranged an alternative, the duty manager, went ahead and cancelled our booking without our approval. This was incredibly unprofessional and irresponsible.
What made the experience even more upsetting was the complete lack of empathy or willingness to help from the manager herself. It was obvious we were extremely unhappy and frustrated, yet instead of trying to resolve the situation, her response was defensive and dismissive. At one point, she even told me, “Do not point your finger at my face,” while I was simply expressing frustration over the terrible situation the hotel had put us in. Rather than focusing on solving the issue, she seemed more concerned about that moment than the fact that our family holiday had been ruined.
Amazing stay with delicious food
The stay was great. The room was clean, and all the staff were very friendly and welcoming like literally ALL. What I liked the most was the food at Purani Restaurant, it was absolutely the best. Even the breakfast fried rice was delicious and one of the highlights of my stay.
