- Dubai Holidays
- Dubai City
- Address Grand Creek Harbour
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Address Grand Creek Harbour
United Arab Emirates, Middle East
Dubai City
This luxurious hotel is in Dubai. Address Grand Creek Harbour features a total of 223 guest rooms. Moreover, there is a wireless Internet connection at hand in communal areas. The front desk offers 24-hour reception. The premises offer accessible public areas. There is a car park at Address Grand Creek Harbour.
Hotel Information
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness centre. Additional features at this hotel include complimentary wireless Internet access, concierge services and a banquet hall.
Facilities
- Luggage room
- Multilingual staff
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent606 reviews
Excellent
92%
Very Good
3%
Average
1%
Poor
1%
Terrible
3%
Location
Cleanliness
Service
Value
Quick layover
Lovely hotel. Osmam very helpful throughout
go to hotel
This isn’t my first time visiting the hotel, it’s been my go to hotel for years now. The staff is amazing and very helpful essentially osman.
Extremely disappointing experience and poor customer service
I recommended Address Creek Harbour Hotel to my friend, expecting a high standard of accommodation and service given the reputation of the Address brand. Unfortunately, the experience was extremely disappointing.
For the first two days of his stay, there was no hot water in his room. Having arrived in the early hours after a long-haul flight, he was faced with freezing cold water when trying to shower. Despite reporting the issue, it was not resolved. Even worse, maintenance staff arrived at 3am without warning, repeatedly banging on his door until he answered, only to be unable to fix the problem. When he complained the following morning, the hotel's response was to offer a complimentary breakfast.
The issues continued when we ordered food by the pool. The shrimp tempura was undercooked, and the chicken wings were inedible. Both dishes had to be sent back, yet staff refused to issue a refund. When we escalated the complaint to the manager at reception, the only compensation offered was, once again, a complimentary breakfast.
We understand that things can go wrong at any hotel, but what matters is how these situations are handled. In this case, the customer service was exceptionally poor, with little accountability and no meaningful effort to put things right. Despite multiple serious issues, absolutely no financial reimbursement or meaningful compensation was offered, which is particularly unacceptable given the high price guests pay to stay at this so-called luxury hotel. Offering a free breakfast on two separate occasions was simply inadequate.
For a hotel operating under such a prestigious brand, these standards are unacceptable. I feel particularly disappointed having recommended the hotel to my friend, and based on this experience, I would be very reluctant to recommend it to others.
Adress
Rehana is the best , very welcoming and professional . Proper hospitality
Review by Younes O Dubai, United Arab Emirates
5 star experience
Amazing 5 star experience . Top service at restaurants and reception and concierge. Beautiful clean rooms. Thank you to gulasia for early check in. Great service from Mary always helping with everything. Nothing is too much trouble.
Review by patelaisha Leicester, United Kingdom
