Ramada by Wyndham Abu Dhabi Corniche

Mentioning the name Elena,a good room girl attendant giving a warm greeting and a good service also

We booked this hotel for our family trip 6 to 7 months in advance, specifically requesting adjoining rooms to keep our family together. Unfortunately, our experience from the very moment of arrival was extremely frustrating.

Our flight was delayed by 4 hours, and throughout that delay, I made every effort to keep the hotel informed. I sent multiple messages via the booking platform and directly to the hotel, asking them to kindly hold our rooms and ensure they would be ready upon our late arrival. I received no response to any of those messages – not even an acknowledgment.

When we finally arrived at the hotel, exhausted and travelling with family, we were told that our rooms were not ready. We had to wait an additional full hour just to check in. After that long wait, we were given two rooms on completely different floors – which completely defeated the purpose of our advanced booking and our specific request for adjoining or at least same-floor accommodation.

When we raised this at the front desk, we were promised that joining rooms would be arranged later in our stay. That promise never materialised. We followed up every few hours over the next day or so, hoping for a resolution. At one point, my wife suggested we would be happy even if we could just get rooms on the same floor – not even adjoining – just to make it easier to manage the family.

The response we received was deeply disappointing: the staff claimed that their system did not show which rooms were empty or occupied, so they could not make any changes. This felt like a poor excuse from a hotel that should have proper systems in place, especially for guests who booked well in advance.

For a hotel that we trusted with our family holiday after booking half a year ahead, this level of disorganisation, lack of communication, and unfulfilled promises was genuinely below expectations. We chose this property hoping for convenience and comfort, but instead we spent our first hours stressed, waiting, and being shuffled between floors.

I hope this review helps other families think twice – or at the very least, confirms that advance booking does not always guarantee that your specific requests will be honoured.