The St Regis Goa Resort

This is very difficult for my wife and me to write. However, I want to let anyone thinking of going to St Regis know that, if so, please go to another resort. We have been going to St Regis for many years, staying in the Manor villas. We had two trips to our usual villa. On arriving on both trips, the facility was filthy and a building site for the whole of our 16 nights; we had dust and loud construction noise. On our trip, they downgraded us because they had an on-site conference and gave our villa away 1 week before we arrived. They then tried to double our room rate for our second visit, but after we complained, the General Manager restored our usual rate. The staff and management are all leaving, and I have never seen such bad turnover! We have made many friends at the resort who worked there and left. The overriding reason we were given was that the resort has been told to maximise revenue and cut costs. They have had high GM turnover, which supports the staff's views. We used the hotel's restaurants every night at very expensive menus, and we were sometimes the only guests in the Restaurants. A staff member told us they now cater to high-end weddings and Corporate clients, so they no longer prioritise tourists or returning customers. We went to the Susegado for dinner one evening, and my wife ordered an expensive bottle of Champagne. After our meal, we went to the bar and asked for our Champagne to be brought to the bar where we had moved to. I ordered a drink, and my wife said she had champagne left in the bottle, approximately half a bottle. The barman told us it was finished, but we could clearly see that it was half full, and he wouldn't let us see it. I called for the Manager, who went and got the bottle, and guess what? It was half full. The barman had humiliated my wife, and she was in tears. We told our butler, and he gave us a bottle of champagne as an apology. However, this is after my wife was in tears! The restaurants are empty, and the food is poor. We would go to the main bar at night and be the only ones there. I am a Golf Professional and use the course daily for practice and do my coaching podcast. Now, for the weddings, the constant noise and the rudeness of guests who do as they please. I was in the manor pool one day, and wedding guests were on the course drinking. There was a young girl in the pool, and one of the guests intentionally hit a 170-yard shot into the pool, and it could have killed her or me. I went over to the group to tell them what they had done, and I got abuse and was told we are paying a lot, and we have been told we can do what we want by management. In my professional role, I advised the butler to remove the longer irons and get 30 per cent balls before someone is killed. There were many more problems, but I was there on holiday, not to do their work. They did what I said the next day! Finally, we were told there would be a refit, so, as we are regular guests and really enjoyed the resort, we decided to go back. Still, unfortunately, they had once again more than doubled the room rate for customers who have spent close to 100,000 pounds at this resort. We got conflicting information from the Butler Manager and the General Manager, and then the standard written replies which they sent out. We checked with two travel agents, and they were half of what we were told we would be paying as valued guests. GM then contradicted himself twice and refused to provide me with details of his Manager regarding my complaint. It's very disappointing that greed and the owners are treating valued guests this way. We will return twice a year to a better resort that values the 18k we spend per holiday! Avoid at all costs!

Dear St. Regis Goa Team,

We recently had the pleasure of staying at your beautiful resort to celebrate our daughter Veda’s first birthday, and I wanted to take a moment to express our heartfelt gratitude to everyone who made our stay so memorable.

From the moment we arrived until the time we departed, every experience was seamless, warm, and thoughtfully curated. Every interaction carried a personal touch, and it was evident that your team genuinely cared about making our stay as comfortable and enjoyable as possible.

A very special mention goes to our personal butler, Karthik, who was exceptionally prompt, attentive, and always just a message away. No request ever felt too small, and he ensured everything was taken care of effortlessly, making our entire stay incredibly smooth. We would also like to sincerely thank Head Butler Shubham for his professionalism, warmth, and constant support throughout our stay.

We are equally grateful to the wonderful team at the front desk, Dinesh and Pherni for making our arrival, stay, and departure so effortless. Their welcoming nature and willingness to help truly set the tone for our vacation. A special thank you as well to Vivek , Nabraj and Team for their kindness and assistance throughout our stay.

Travelling with a one-year-old can often be challenging, but your team made it feel effortless. Every request we made for our daughter was accommodated with so much care and thoughtfulness. We had also requested a customized, baby-friendly birthday cake suitable for our one-year-old’s celebration, and your team arranged it beautifully. It was exactly what we had hoped for and made her special day even more memorable.

The culinary experience throughout our stay was exceptional. We would like to extend our heartfelt appreciation to Head Chef & Chef Akanksha for taking such wonderful care of our dietary requests and for ensuring our daughter had meals prepared exactly as needed. What impressed us the most was the genuine care shown by the entire restaurant team. Chef Akanksha personally came to our table to check whether we were enjoying our meals, if everything was to our liking, and whether there was anything else we needed. That level of hospitality is rare and deeply appreciated.

Our sincere thanks also go to Vanshika, Sourabh, Amber, Yash, and Mimi, Cindi who looked after us so wonderfully during every meal. They constantly checked in on us, ensured we were comfortable, and made us feel incredibly welcome. One of the most touching gestures was how many of your team members lovingly engaged and played with our daughter while we enjoyed our meals. As parents, this meant more than words can express, and it allowed us to truly relax and enjoy our dining experience.

We were also incredibly grateful to be allotted such a beautiful and spacious room. The birthday decorations arranged for Veda’s first birthday were absolutely stunning and far exceeded our expectations. Every detail was beautifully executed and made the celebration feel incredibly special.

A heartfelt thank you to your wonderful Housekeeping team, especially Kunal, Danny, Danie, Shreya. Every single day, we returned to a room that had been beautifully arranged with thoughtful little touches and creative surprises. It wasn’t just about keeping the room immaculate—it was the care, creativity, and personal attention that made us smile each time we walked in. Those small gestures made us feel truly special and added so much warmth to our stay.

The resort itself is breathtakingly beautiful, but what truly makes The St. Regis Goa extraordinary is its people. Every single team member we interacted with made us feel genuinely welcomed and cared for. There was never a moment where we felt unattended—someone was always checking if we needed anything or if there was anything they could do to make our stay even better. That warmth, sincerity, and attention to detail transformed a wonderful holiday into an unforgettable experience and made us feel completely at home.

Thank you once again for making our daughter’s first birthday celebration so incredibly special. We returned home with memories we will cherish forever, and we cannot wait to visit The St. Regis Goa again.

With heartfelt gratitude,

Sushank Jain and family