- Goa Holidays
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- Hilton Goa Resort Candolim
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Hilton Goa Resort Candolim
India, Indian Subcontinent
Candolim
Surrounded by coastal plains and cascading hills, our resort offers a tranquil retreat with stunning panoramic views, especially at sunset. With well-appointed guest rooms and suites with contemporary décor enhanced by local accents, innovative dining options inspired by Goa's diverse vibe and recreational facilities, Hilton Goa Resort is ideal for family getaways or for inspiring meetings. Candolim and Calangute beaches, as well as shopping, historic sites and nightlife of Goa are 10 minutes from the resort.
Facilities
- Badminton*
- Tennis*
- Billiards*
- Spa treatments
- Massage
- Outdoor freshwater pool
- Children playground*
- Poolside snack bar*
- Wi-fi*
- Late Check-out*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent1,227 reviews
Excellent
88%
Very Good
7%
Average
2%
Poor
1%
Terrible
3%
Location
Cleanliness
Service
Value
Not the best of hilton hotels
It is on a hillside which is rather a difficult walk . The lobby is on the first floor and no a welcoming one . Rooms are located away from the main building and few have a elevator. Its like a maize and the staircase and the hallway are dirty with insects. We had dinner at the restaurant and the chicken was hard and got to the notice of the chef who politely apologised.
The breakfast was a railway platform and professional staff .
Had a sleepless night with the door banging in the wind and insects in the corridor.
This is not a Hilton hospitality hotel.
Rude unprofessional staff .
A beautiful resort overlooking the beautiful Nerul River
A beautiful resort nestled in a small hill overlooking the Nerul River. Our room had a spectacular view of the river and the surrounding greenery which was so lush during the monsoons. And the rooms were the most spacious rooms I’ve ever stayed in with a lovely bath tub! We stayed for a night and we regretted that we should’ve stayed here for more. We will definitely visit the resort again in our next visit! Not to forget the warm hospitality and the staffs fulfilling every wish( food) for my 14 month old daughter.
Review by popcorn_28287 Bengaluru, India
aewsome stay wish to stay again
Beautiful location , neat and clean floor ,, restro was nice, food was awesome , ritesh in kitchen staff was very polite and humble .all r good
Couple must come here & stay
Amazing expreince, we like all food & service is top class
Review by Meander52737104455 India
Poor service
I am a huge admirer of Indian hospitality. Every time we have stayed at luxury hotels in Goa, we have experienced service that goes above and beyond. That is one of the reasons we love traveling across India.
This time, however, our experience was very different.
We had booked the Presidential Suite, expecting the highest level of service. Unfortunately, our room was not ready even though the official check-in time was 2:00 PM. We were finally able to access the room after 3:00 PM.
When we entered, the room was extremely hot and humid. The lights and air conditioning were not working at all. Since the Presidential Suite was on the top floor, which required climbing multiple flights of stairs without an elevator, it was especially disappointing to reach the room only to find it unusable.
Because the AC wasn't working, condensation built up and the living room floor became covered with water. It was slippery, and we nearly fell several times.
We called the front desk four or five times regarding the issue. Each time we were told that someone was working on it. When the technician finally arrived, he mentioned that it was simply a tripped breaker—a repair that took only a few minutes. Unfortunately, we had already spent over an hour sitting in an unbearably hot and humid room.
I even requested another room or a place where my family could sit comfortably until the issue was resolved, but no alternative was offered.
There were also no instructions in the bathroom explaining how to operate the shower or get hot water, making things more frustrating.
Our departure experience was equally disappointing. We called seven different times over nearly three hours to arrange transportation to the airport. Every single time we were told that a supervisor would call us back, but no one ever did.
Overall, I felt there was a lack of supervision. The staff members were polite, but many appeared inexperienced. Almost every request was answered with, "We'll get back to you," but very little follow-up actually happened.
I genuinely believe the hotel may have been overbooked, and I understand that operational challenges can occur. However, what matters most is how those situations are handled. Guests staying in a Presidential Suite should receive prompt attention and proactive service.
Despite all of this, I am still giving this hotel 5 stars because I don't want one experience to reflect poorly on Indian hospitality as a whole. India has some of the finest hospitality in the world, and I sincerely hope this hotel improves its operations and staff training so that future guests receive the level of service they deserve.
