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- Fairfield by Marriott Goa Calangute
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Fairfield by Marriott Goa Calangute
India, Indian Subcontinent
Calangute
Nestled near Calangute Beach and Fort Aguada, Fairfield by Marriott Goa Calangute features a poolside bar, a convenient corner/local shop, and complimentary daily manager's reception. Guests can stay connected with free in-room WiFi, boasting a speed of 50+ Mbps, while additional amenities include a rooftop terrace and dry cleaning/laundry services.
The property features a seasonal outdoor pool and a children's pool, complete with sun loungers, along with a front desk safe and luggage storage, and a 24-hour front desk
Each of the 169 individually furnished rooms offers comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and dressing gowns. Other conveniences in all rooms include hairdryers, and shampoo, 43-inch LED TVs with digital channels Wardrobes/cupboards, mini fridges, and electric kettles.
Facilities
- Terrace
- Fitness centre
- Currency exchange
- Bar
- Restaurant
- Swimming pool
- 24 hour reception
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent918 reviews
Excellent
85%
Very Good
8%
Average
1%
Poor
1%
Terrible
4%
Location
Cleanliness
Service
Value
Below Average
The kindness of Mahabali and Steven were the only saving grace for me and my friends. Tbe rest of the team right from the reception staff to the servers were very bad, We serious didn't expect this bad a service from Mariott. The food too was way average. We booked Marriott Fairfield thinking it would be on par with Moxy in Bangalore but were really disappointed.
Hoping so.e improvement here
The stay was great
The stay was good , good location, great ambiance Mr. Aditya he is very supportive.
Great stay
We had a great stay at your hotel .. stay staff was so kind and helpful the room was clean thanks to Mr. Aditya to give us a great service.
Review by Fearless58120207051 New Delhi, India
Lack of professionalism from assistant front office manager
Our stay at Fairfield by Marriott Goa Calangute had both positives and a very disappointing experience.
The rooms were small but comfortable, the property was well maintained, and most of the staff we interacted with during our stay were courteous.
However, just before checking out, we discovered that our credit card had been charged multiple times without our authorization, resulting in duplicate charges for our stay. We immediately brought the issue to the attention of the hotel staff, and the Assistant Front Office Manager acknowledged that the additional charges were due to a "system glitch" and assured us that the excess amount would be refunded. While we appreciated the acknowledgement, we expected the issue to be resolved promptly.
Unfortunately, despite this assurance, there was no follow-up. Over the next several days, my repeated calls to the Assistant Front Office Manager went unanswered. Even after contacting the hotel reception multiple times and requesting that my call be transferred or that I receive a callback, I did not receive any response or update from the hotel.
Another concern was that the invoices issued to us contained incorrect room numbers, and the confirmation numbers on the invoices did not match our original booking confirmation emails. Naturally, this raised questions about how our reservation and payment details had been handled.
The issue was addressed only after I escalated the matter to Marriott Customer Care, who initiated an investigation. While the refund process has now been initiated, the experience of having unauthorized charges on a credit card, followed by a lack of communication from the hotel during such a serious issue, caused unnecessary stress and significantly affected our confidence.
While I appreciate Marriott Corporate for investigating and resolving the matter, I expected much better communication, accountability, and ownership from the hotel management, especially considering the seriousness of the issue.
I sincerely hope the hotel strengthens its billing controls and customer service processes so that no other guest has to go through a similar experience.
Lovely view . Amazing pool . Greens all around
Well all was good . The bathroom needs to be more clean . It was fully cleaned after house cleaning
