- Sri Lanka Holidays
- Bentota
- Club Bentota
1/59
View 58 Photos
Club Bentota
Sri Lanka, Indian Ocean
Bentota
Located on the south-west coast of Sri Lanka, this beach hotel is flanked by the Indian Ocean and the Bentota River. The property offers hassle free holidays in a beachfront paradise. Among the accommodations on offer, guests can find cosy bungalows, comfortable deluxe rooms and tastefully decorated suites. The resort is the right choice for those who want to practice water sports during their holidays. The water sports centre offers boating, skiing and surfing among other activities. The gourmands will also find something for themselves. The in-house restaurant offer scrumptious meals cooked to guests' liking. Vegetarians are not excluded since the chefs prepare a wide range of vegetarian cuisine. Every night, the dinner served at the restaurant is associated with a theme - guests can enjoy Tandoori chicken on the Indian night, for example, or grilled Sakawa fish on Thai night.
Facilities
- Darts
- Billiards
- Spa treatments
- Massage
- Game room
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Restaurant
- Gym
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,063 reviews
Excellent
35%
Very Good
35%
Average
15%
Poor
6%
Terrible
8%
Location
Cleanliness
Service
Value
⭐ Unhappy Stay at Club Bentota
Unfortunately, our overall stay at Club Bentota was disappointing and did not meet the standard we expected.
The most frustrating issue was the late check-out arrangement. We had specifically requested and received confirmation for a late check-out. However, we were called several times and repeatedly asked to vacate the room. When we explained that the late check-out had already been confirmed, we were told that it had been confirmed by mistake by the hotel staff. This was extremely inconvenient and made us feel pressured during our stay.
There were also cleanliness and maintenance concerns, including mould/dirt on the curtains and areas around the property that did not appear to be properly maintained.
Another major disappointment was the Wi-Fi service. There was no Wi-Fi available in the rooms. Wi-Fi was only available in the open/common areas, and even there the connection was very slow and unreliable.
We were also disappointed to find that the toothpaste provided in the dental kit had already expired in May, which is a serious concern when providing personal-care items to guests.
The bathrooms were extremely small and cramped. We wondered whether the rooms and bathrooms were originally designed for short overnight stays when the property was previously operated as a club, rather than for the comfort expected from a resort stay.
The condition of the common bathrooms and changing-room facilities was also disappointing. Had an unpleasant smell and very poor condition and clearly needed better cleaning, maintenance, and upkeep. This was not what we expected from a resort.
On the positive side, the water sports were excellent and were definitely one of the highlights of our stay.
Overall, although the property has a beautiful setting and the water sports were excellent, the poor communication regarding the confirmed late check-out, cleanliness and maintenance issues, expired toothpaste, and inadequate Wi-Fi significantly affected our experience.
I hope the management takes this feedback seriously and improves these areas for future guests.
Review by Senara P Dubai, United Arab Emirates
Very disappointed
The hotel offer vast areas and gave us good first impression. Overall, we stayed only for one night and we're very disappointed. Our room was filled with black mold, the toilet were leaking and there was no hot water in the shower. Adding to that, we waited several hours until the maintenance came to fix the boiler. The staff are very nice, but weren't very helpful. Wouldn't recommend my family and friends to stay there.
“A useless hotel”
“A useless hotel”
The AC in the hotel is not working. Only the fan is working & staff is very rude. bathrooms are not clean at all.
Very disappointing stay.
Very disappointing stay.
The room AC was not working properly, making it quite uncomfortable. The bathroom was not clean, and the water was salty. The floor also felt sticky, which was unpleasant.
Housekeeping services were very poor, and even basic facilities like a room phone were not available. The pool was poorly maintained — it was dirty, had moss particles, and the water was also salty.
Check-in took over 1.5 hours, which was extremely frustrating.
Even with discounted prices, this hotel is not worth it. I would not recommend booking here.
However, the view is very nice, and the beach is beautiful, which was the only positive aspect of the stay.
SL holiday with Family
WORST!!! 5 Star property, 1 star rooms, 3rd class hospitality(specially from Manager Harshana). Rooms are outdated and it is not upto the mark. Cleaning staff are clueless and it is backed by most rude manager Harshana. (Note: He did not give the name, when asked, he was rude to answer that why should he give his name, we found it out eventually) He wont talk seeing the face, instead he switches to local language and talk about us so that we do not understand. No courtesy, no sense of ownership. Check in time was at 2 PM, we reached the property at 6 PM and we got the room at 830 PM. Utter waste.. It wasn't worth it.. We went to complain in front desk, we could already see lot of other guests shouting their lungs out.. Total mismanagement.. Pool is full of chlorine, we experienced pain the eyes and also rashes... Do not spoil the holiday with this Outdated rooms.. AC is centralized and its crazy bad. bathrooms stinks. No phone in the room.. Wifi works only in the common areas.. They give the router which wont work... Extremely bad experience..
