Sofitel Mauritius L Imperial Resort and Spa

We stayed from the 22 Sep till the 27 Sep rooms 208, 209 and 210 Good location nice beachfront. Front desk staff very polite and welcoming. The hotel it self was amazing to stay at. I was there with my family for a week, weather was nice and sunny. Rooms nice and spacious. House keeping was nice Gayatri was always on top keeping our rooms nice and clean and always asked if we needed anything. Now the best was the chef Raj Dhillon, he made the most amazing indian vegetarian food very kind gentlemen and always asked if everything was ok he went out of his way. Different meals eveyday I coudnt fault him. However there was a wide choice of different veg and non veg on the buffet menu which the rest of family enjoyed., Adrian was very helpfull at brakfast time, everyday he saw us and welcomed us with a nice smile and always would ask if everything was ok. Sofitel you have good understanding staff. See you again.
Rashpal Dherput and Family....

Good facilities and excellent staff in some areas, but far too inconsistent for a 5-star resort.

There are plenty of positives. Breakfast is excellent, the family rooms are spacious and well laid out, the kids club is very good, and special thanks go to Brigitte, who was exceptional with the children. The boathouse team was also always friendly, professional and helpful.

Unfortunately, several issues prevented the experience from reaching the standard I expect from a 5-star resort.

Upon arrival, we found dirt on the floor of our room. A damaged door handle was reported to reception but nothing was done for several days. When a mattress needed replacing, the issue was only resolved after a second request.

The rooms have poor soundproofing and customer service at reception was highly inconsistent. Some staff members were extremely helpful, while others showed little interest in resolving problems.

Another difficult-to-understand issue was the presence of very bright safety lights inside the room. Despite asking for them to be turned off, I was informed that this was not possible. They significantly affected the quality of sleep.

During our stay, one of my daughters was hospitalized for two days with gastroenteritis. I do not hold the hotel responsible in any way, but I was surprised by the complete lack of initiative or special attention in such a situation.

I also have concerns regarding the payment process. Prior to arrival, my booking confirmation indicated that most of the stay had already been paid and that only a small balance remained due at the hotel. However, upon check-in I was required to pay the stay again. I am currently seeking clarification to confirm that no duplicate charge occurred.

At check-out, I was informed that I would receive a guest satisfaction survey. When asked about my stay, I explained that I intended to provide an honest review covering both the strengths and weaknesses of the resort. Despite this, I never received any survey invitation afterwards. I cannot say whether this was intentional or simply an administrative error, but it was disappointing given the hotel's stated interest in guest feedback.

Overall, it is a good resort with several strengths, particularly for families, but the number of service and maintenance issues means it falls well below what I would expect from a 5-star experience. I enjoyed certain aspects of the stay, but I would also expect significant improvements before considering a return visit.

This is hands down the best hotel on the West Coast. The service was incredible, food was spectacular and the staff went above and beyond for my wife and I. I would only come back here if I came to Mauritius again. Cannot recommend the hotel highly enough.