Zilwa Attitude

Spectacular location with a view to die for Rooms comfortable and shower brilliant, great sea views , well thought out, big shout out to iksha our cleaner who kept our room tidy and clean every day and always a warm welcoming every day Staff were so helpful barmen satyam and ayush went overboard to keep us wecolmed and always made sure we had drinks, so friendly and work so hard to keep customers happy The spa and treatments were amazing, I had 3 massages by sharmila who was fabulous so professional and so experienced in her role made me felt confident In her treatments and always made me feel safe The hotel is amazing great facilities but what makes this hotel so great are the fabulous staff who work there Thank you all for making our holiday the most amazing experience x

The Zilwa Attitude is an absolutely wonderful place with an incredibly friendly staff! Right upon our arrival, we were welcomed with warm smiles. Our luggage was taken immediately and brought straight to our room, and the check-in process was completely smooth. Even though we speak hardly any English, communicating with the staff was no problem at all thanks to their helpfulness. Our room was always super clean and tidy; there was absolutely nothing to complain about. The hotel is located on the perfect side of the island, beautifully designed, and features great facilities along with a gorgeous beach. We especially loved the many hotel activities: we used options like stand-up paddleboarding, kayaking, and pedal boats several times. But we definitely had the most fun playing tennis and volleyball – a really great way to stay active! The absolute highlight of the hotel, however, is the staff. If you treat them with respect, you cannot have a better experience anywhere else. They truly anticipated our every wish! A special highlight was our fishing trip: we brought back a few fish we caught ourselves and asked if it would be possible to have them prepared for us. Head Chef Sanjeet immediately said, "No problem, I'll do that for you!" And I have to say: I have never eaten better fish in my entire life. The spices were perfectly balanced – I was more than thrilled! The Manager Nitish noticed what a great fish we had received and asked us directly if he could organize something very special for us the next day that we wouldn't forget anytime soon. Of course, we gladly agreed. He then had Sanjeet prepare two different types of fish. It was a dream! When you are in Mauritius, you definitely have to try the fish – just ask Nitish, and he will arrange something amazing. A huge thank you for that! We would also like to thank the fantastic service staff for the great time. A very special thanks goes to Diane: she always had a bright smile on her face, was incredibly sweet, and constantly checked to make sure we were doing well. Thank you so much for your hard work! But of course, our thanks also go to all the other service staff members who made us feel so comfortable – after a short time, we didn’t even have to say anything and automatically received our regular table and the drinks we always ordered. Another big shout-out goes to the pizza bakers: as a true pizza lover, I was more than satisfied because there was always fresh and delicious pizza available. A big thank you to you guys! We will definitely come back and can recommend this hotel from the bottom of our hearts!

Good family resort, with some issues, but excellent follow-up from customer service

I stayed for 4 nights in a Family Room. The strongest aspect of the hotel is clearly the kids club, with well-organised activities and a very friendly team, especially Kristell, who did an excellent job with the children.

Unfortunately, the experience was significantly affected by the way restaurant reservations were handled. I contacted the hotel about a month before my trip to ask for recommendations on how to make the most of my stay. They took around 15 days to reply and never mentioned that the restaurants required advance reservations or that they could be fully booked several days ahead.

Upon arrival, I received a letter stating that pre-reservations had been made, but when I checked, I discovered there were actually no reservations at all. Apart from one restaurant, everything was fully booked and we ended up dining at the buffet almost every night.

Breakfast was good and varied. Dinner was acceptable, although several dishes advertised on the menu were often unavailable. The rooms are comfortable but nothing special, and soundproofing is poor, making it easy to hear what is happening in neighbouring rooms.

The water sports and leisure activities are interesting, but many finish early or are only available once or twice per day with limited places. The private island is a nice concept, although in my opinion the additional cost of lunch was not justified by the experience.

After posting my initial review, the hotel contacted me personally to discuss my experience and explain some of the issues I had encountered. I genuinely appreciated the way they listened to my feedback and took the time to follow up. For me, good customer service is not only about everything going perfectly during a stay, but also about how a hotel responds when things do not go as expected. Their follow-up left me with a much more positive impression and is the reason I have updated my rating to 4 stars.

I will be returning to Zilwa, and I hope that next time the overall experience will match the excellent customer service I received afterwards and turn this 4-star review into a 5-star one.

Overall, a pleasant family resort with some areas that could be improved, but I greatly appreciated the way the hotel responded to my feedback.