Fantasia Hotel De Luxe

Stayed here during summer of this year, arrived just after midnight and was hoping for some food to be on for late guests but unfortunately it was not. Our room was on -1 level, was a little loud with doors slamming shut throughout the night. The staff was fantastic from the bar, restaurant staff through to the receptionists.

The issues we found as a couple was the food in the restaurant was of little choice, there was a small amount of food to choose from. There was a lot of food that looked like mush, barely any food that would cater for fussy eaters or children. None of the food was labelled so if you have any allergies you had to struggle. The snack bar was the safest meal of the day as it was always the same so you knew you were able to have some food throughout the day.

The sunbeds by the pools were always taken, some of which was taken and not used. They are all close together so you’d have the neighbouring parasol’s being up/down. The beach is quiet so you would almost certainly have a sunbed, although the sea on the beach is not the best if you have toddlers or young children as it can get rough at times.

The bar staff on the night were always making sure you had drinks on your table, they were always friendly even though the language barrier could be difficult at times.

The only other issue we had which was purely situational was the restaurant should open at 7pm but on last day of our holiday, the transfer was picking us up at 7:40pm and we wanted some last minute food before the travel home, the restaurant didn’t open up until 7:25pm so the food had to be rushed.

Don’t even think about to stay here !

Pros:

• Beautiful sunsets.

Cons:

• This is definitely not a 5-star hotel.
• I don’t care if a hotel is old or new. Even an old 3-star hotel can be clean. This hotel is not.
• Rooms, restaurant, tables, and hallways were dirty.
• We saw cockroaches in the hallways.
• The furniture is very old and worn out.
• Hair was found in the food more than once.
• Our room smelled like dirty diapers, and the bathroom had no ventilation.
• Cigarette smoke smell was in some places.
• The stairs from where you enter to the sea is dirty and full of seaweed.
• The pier shown on the website does not exist.
• The hotel is overcrowded. The pool, restaurant, and elevators are too small for so many guests. In peak time you need to wait elevator for 10 minutes, otherwise go up by stairs with your kid for 6th floor!
• Wi-Fi in the room is not free. It costs €11 per week for each device. Where on earth in resort hotel you have seen paid hotel ???
• The staff were polite, but the management was very disappointing.
• I asked three times to speak with the front office manager. I was always told to come back later or promised a call, but nobody ever contacted me.
• who the hell is rating this hotel and prove them 5 star ???
• I even agreed to let hotel to charge me 50% penalty but to refund me the rest, but hotel refused.

My advice: Don’t stay here at any price. I decided to leave even without getting my money back because my vacation is worth more than staying here. They can keep my money—I hope they use it to improve this hotel, or at least will change their rating for 1-3 star hotel