Design Plus Seya Beach Hotel

The hotel itself is very worn and in need of repairs. The cost of accommodation (all-inclusive) is high and does not correspond at all to the quality of service provided by this hotel. At this price, the quality of service, food variety, room cleaning, and maintenance of the hotel's condition should be at the highest level. Upon check-in, we were asked to wait due to cleaning and preparing the room for occupancy. When we finally checked in, we found that the room had not been properly cleaned—there were stains on the tables, remnants of hair from previous guests in the bathroom, and the toilet was not clean. The faucet in the sink couldn’t be fully opened because when you lift the handle, it hits the metal rim of the mirror. Each day, we received three bottles of 0.5 liters of water. Food in the restaurant ran out quickly, and there were not enough clean dishes, so we had to search for clean plates. There were very few waitstaff in the main restaurant. Drinks like Pepsi, Sprite, water, ayran, icetea were served by just one waiter who pushed a cart with these drinks (this was a first for us). It took a long time to wait for him to reach our table with the cart, and we often had to manage on our own. Alcoholic drinks (only local alcoholic drinks are included in the price) are not offered in the main restaurant; they have to be ordered at the beach bar. There is a catastrophic lack of tables in the main restaurant, so it is necessary to arrive early to secure a table. A taxi to the center (Alaçatı costs around 1000 lira, and it’s even more to Çeşme if going by highway).

Our arrival did not begin well. We had a serious issue with the condition of the room not the kind of small “the room was a little dirty” complaint that can simply be overlooked. It genuinely made us question whether we should stay.

Buket, the Guest Relations Manager, handled the situation very professionally. She listened with real understanding, arranged for a detailed cleaning under the supervision of the housekeeping manager, and offered to let us stay for one night and cancel the rest of our reservation without charge if we were still not satisfied. That approach gave us the confidence to give the hotel a fair chance.

After that, we had a very good stay. The food was genuinely good, the waiters were consistently friendly, and the bartenders and barmaids were equally warm and attentive. More broadly, the hotel felt well run: things worked smoothly, and the staff seemed to take real pride in their work rather than simply going through the motions.

The housekeeping staff member also came back to apologise and was very attentive throughout the rest of our stay.

Was everything perfect? No. But despite the difficult first impression, we are happy that we stayed and had a genuinely enjoyable holiday. We will probably try different places in the future as well, but if we return to Alaçatı, Design Plus Seya Beach is a hotel we would feel comfortable choosing again.