Hotel Karbel Sun

When we arrived, we were checked in through the car park into a room in the corner of a block that I can only describe as dark, dingy and depressing. With a tiny double bed, one single pillow and warm air blowing out of the air-conditioning. The balcony barely fitted a single plastic chair, you had to slide around the open door so you could close it again, it was that small. When you open the door to the balcony if you can call it that, think large windowsill with anticlimb bars. The entire room shuts down, the Aircon shuts down, you have to lock the door and start everything back up again when you come back in. The shower was in a terrible state of disrepair, with a disgusting rusty tap and shower hose situation with the showerhead completely cracked and broken. The showers are not really suitable for anyone above about 5’5. I complained immediately, I was told the air-conditioning was normal for Turkey, I quickly corrected them and told them the Hotel we moved from up the road had perfectly cold air-conditioning. (Sadly couldn’t stay there as they were fully booked). I was told to stay the night and the management would sort out Rooms in the morning. This is where it all went wrong. The manager showed me a number of Rooms in the morning. Finally finding a room that actually looks like something they advertise on their website and Booking.com. A king bed, standard balcony and a standard bathroom. I agreed that we would move to this room on our return that afternoon, after we had been out for the day. On my return, I’m told that the room agreed on, is not available but they’ve found another room that is the same. The room was not the same. It had two small single beds and a gap the size of a very small sideboard in the middle. Quite frankly looked like the staff quarters, think old caravan holiday style, shuffle sideways between the 2 beds. Not a room they advertise either.

We told them we would be leaving. Magically the room they showed me earlier in the day, that I’d agreed to, became available at an extra cost. By this point, my husband had had enough of packing and unpacking and messing around with managers that couldn’t make decisions and we left. The management are slow and indecisive. And even after all that we’ve been through, could not stick to what we had agreed earlier that day. Booking.com and their own website offer a variation of Rooms, however the outdated Rooms with the terrible tiny bathrooms are not displayed, and there is a serious issue with false advertising. Breakfast was okay at a push, the coffee wasn’t really coffee, the fried eggs were black because the pan was dirty. But the fruit and the bread was fresh. I would not return.

Firstly let me start by saying the hotel is nice the reception area is pleasant and the pool area is comfortable. Bar and restaurant staff are friendly and helpful breakfast has plenty of choice and there is a nice atmosphere .unfortunately for us I booked a large superior double room and as described on there website have a magnificent garden or pool view. Well as there were 2 couples we could compare the 2 rooms and our was most definitely not a large double with a magnificent view , when I spoke to the receptionist to explain this rooms was not what we booked she laughed at us and told us to come back next day and speak to the manager which I did but he was no better . He told us he would sort another room in the next couple of days but this went on for the 9 days we were there and we were never moved . We knew it was not the room we booked because the other couples room was a lot larger with more furniture and a pool view where as we could barley pass each other in the room and had a veiw of the roof of the hotel next door with a balcony barely big enough for a chair (see pictures). Having paid for a large double we were clearly given a standard double which is not what i expect. It's a shame because this will stop me from staying at this hotel again and everything else is nice

A beautiful traditional hotel great staff half board option is brilliant, can’t recommend this hotel enough