Garcia Resort and Spa

We arrived on the 4th of July and from the moment we checked in, this was the worst holiday experience we’ve ever had. The first room we were given was absolutely disgusting. It was filthy, covered in mould, the walls were damaged, tiles were broken, the beds were broken and uncomfortable, and the bathroom smelled strongly of sewage, urine and damp. It was clear the room hadn’t been cleaned or maintained properly for a long time.

We immediately complained to reception, but instead of taking our concerns seriously, we felt like we were constantly fobbed off. The general relations manager kept telling us everything would be sorted and even claimed he owned multiple businesses, yet he couldn’t provide even the most basic level of customer service. We left every conversation feeling ignored and frustrated.

The massage staff member, Memet, was incredibly pushy and wouldn’t take no for an answer. He tried to charge us over £210 for massages, making us feel pressured into booking. We later found exactly the same service elsewhere for just £60, which shows how much they were trying to overcharge guests.

The food was another huge disappointment. There was very little variety, much of it looked and smelled unpleasant, and nothing ever seemed fresh. We ended up eating out for almost our entire two-week holiday because we simply couldn’t face eating at the hotel. After eating there, several of us suffered upset stomachs and felt unwell, which completely ruined the holiday.

The cleanliness throughout the hotel was shocking. The rooms, bathrooms and communal areas all felt dirty and poorly maintained. There was mould, unpleasant smells and signs that repairs had been ignored for a long time. This is not what anyone expects from a hotel charging these prices.

Halfway through our stay, things became so unbearable that we packed our bags, took them to reception and were ready to leave and move to the Orka Hotel at our own expense. The staff persuaded us to stay, promising a new room and assuring us everything would be much better. Unfortunately, the second room was no improvement. It had the same awful smell, the beds were still broken, and it was just as disappointing as the first.

The saddest part of the whole experience was seeing our three children so upset. Instead of enjoying their holiday, they kept saying they wanted to go home because they hated staying at the hotel. Every day they complained that “this isn’t a holiday,” and as parents it was heartbreaking to see them so disappointed. We had saved up and looked forward to spending quality family time together, but instead we spent most of the holiday dealing with complaints, looking for places to eat outside the hotel, and trying to reassure our children that things would get better. Unfortunately, they never did.

The hotel is massively overpriced for the standard it offers. The photos and description are nothing like the reality. Instead of enjoying a relaxing holiday, we spent two weeks complaining, eating outside the hotel, worrying about getting ill, and trying to make the best of a terrible situation.

This has genuinely been the worst hotel experience we’ve ever had. We would never return and certainly wouldn’t recommend it to anyone. If you’re expecting a clean, comfortable hotel with decent food and good customer service, look elsewhere. Save your money and book somewhere else because this place completely ruined what should have been an enjoyable family holiday.

We’ve just got home after 7 nights here family of four

Although this hotel is not a 5 star we’ve had a lovely week in the sun and made the most of it

Food there’s plenty of choice and you will always find something even my son who’s a fussy easer managed to have his chips and bread daily

Drinks basic all inc it is what it is

Our one downfall is cleanliness the resort and rooms were filthy we had to move rooms as our first room was so bad the staff were amazing and tried to move us but hotel was full but we managed to get a move 2 days later into a better but not spotless room Lounge was so run down especially near the pool tables

If there going to renovate it like they have with the new spa it will be beautiful as the resort is in a perfect setting

We would return if major renovations happened as the position of hotel the staff was brilliant

But won’t be rushing back any time soon

We booked this as a last minute getaway, and we read the reviews and decided to risk it. The reception area is very unwelcoming and dated, staff were friendly & helpful, but no hotel map or restaurant information was given so a maze for 24 hours! Our allocated room was horrendous, cracked mirrors, wires hanging out of the wall in the bathroom, light hanging out in the bathroom, very dirty, very dated and not clean at all. Reception did move us to an acceptable room. The pools are lovely & clean, but the areas around are extremely slippery. Lunch at the pool is average, great if you love pizza & chicken nuggets. Toilets were not clean. The main restaurant is the usual all inclusive, but caters for the Turkish clientele so although there looks plenty it’s pretty poor. The chicken cooked outside on the BBQ was raw on 2 occasions. Tables are slow to be cleared. Drinks were of good quality and always plenty of bottled water. À la carte was good, it’s worth booking. Generally the hotel is very tired and In need of a big overhaul, which they assured us is being carried out. It’s just unkept and unloved and not a 4 or 5 star hotel, 2* maybe a 3 at a push. Rooms never cleaned, beds were made and water left but never swept or bathrooms cleaned, very poor. The local town is lovely, we ate there a few times. Personally if you don’t mind putting up with its faults, it’s an ok holiday, but we won’t be returning. I think ‘grubby’ sums it up!