- Turkey Holidays
- Icmeler
- Mirage World Hotel
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Mirage World Hotel
Turkey, Europe
Icmeler
This residence is situated in Içmeler right at the heart of the popular tourist destination of Marmaris, just minutes from the beach and 9 km from the resort town. Surrounding the hotel are commercial areas featuring many shops, boutiques, bars and restaurants. Minibus connections are available while the transfer time from Dalaman's airport is about 2 hours. The hotel was built in 2001 and refurbished in 2014 and consists of 325 rooms on 4 floors in 4 blocks. There are 3 outdoor pools and 3 children's pools with sun-bathing terraces where the whole family can enjoy a day of water fun. There is also a homely bar and an air-conditioned restaurant. For recreation the hotel offers a gym, sauna and hammam. All rooms are tastefully furnished and include an en-suite bathroom.
Facilities
- Darts
- Massage*
- Sauna*
- Children’s swimming area
- Outdoor freshwater pool
- TV lounge
- Entertainment programme for adults
- Children playground
- Sun loungers
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good3,148 reviews
Excellent
55%
Very Good
16%
Average
12%
Poor
6%
Terrible
10%
Location
Cleanliness
Service
Value
Housekeeping & cleanliness let’s this lovely hotel down!
Just arrived home from 10 days at this hotel… just want to leave a really honest review! The hotel is in a perfect location, hotel grounds are lovely & also well maintained. The food I feel gets some unfair criticism as we found it ok, some days could be repetitive but overall it wasn’t as bad as what we had read before flying out. Lots of choice & the desserts were lovely!! The staff are absolutely lovely & can’t do enough for you. Now for the rooms (C Block) - I can put up with dated decor, can put up with mismatched decor, can put up with it being small as long as it’s clean & our room was FILTHY!!!!!! We arrived & the bedside table looked like someone had been using it as an ashtray & also a tie wrap that looked like it was off someone’s luggage so obviously not been cleaned after the last guest, the dressing table had makeup smudged in some places & sticky marks all over, again not been cleaned! The bed had all stains around the bottom & the floor hadn’t been cleaned! The bottom of the wardrobe was thick & I mean thick of dust so unable to put any clothes in. The bathroom was full of slimy grime in the corners of the floor! I went to guest relation desk with pictures & she couldn’t apologise enough for the state of it & sent a cleaner round. A man came with a cloth & wiped over the bedside table & dressing table & that was it. I ended up cleaning it all properly myself including the bottom of wardrobe. I’d of not come on to write this review had the cleaning after that been ok but following this we had the same bed sheets on for the whole 10 days!!! We did get clean towels daily but I left them in a pile outside the door otherwise they didn’t get changed! The cleaning is a major issue in this hotel. I can’t speak for other blocks but ours was so bad. Someone spat something out on the floor on the corridor where we were staying & it was still on the floor as we were leaving 10 days later!!! I really don’t think management are fully aware of the housekeeping issues! Lovely hotel but could be so much nicer if certain issues were sorted out.
Review by LoubieWestYorkshire West Yorkshire, United Kingdom
Best hotel
The hotel was amazing great facilities, staff are nice and friendly, lots of activities to do around the pool such as water polo etc, drinks are always nice and not much queuing
Quality
Location in the centre of Good atmosphere throughout the whole day Rooms are good and you can upgrade to better if you want to Good value for money Very clean Noisy at night with entertainment Service is top notch
Bad hotel experience
I was very dissapointed had stayed here before was ill for a couple of days food was awful room needed renovating staff ok simon from the Black cat tattoo parlour was amazimg brilliant tattoist wouldnt reccomend
DO NOT STAY HERE – Poor Standards, Unsafe Conditions & Aggressive Staff
We stayed at Mirage World Hotel for one week, and it was a thoroughly disappointing and frustrating experience. EasyJet advertises this hotel as a 4-star resort, but it is nowhere near that standard.
Room & Safety Issues:
First Room (Block A, 1315): Upon arrival, we found mould in the shower, cracked tiles, and broken, worn furniture. When I called reception, I was referred to Guest Relations. When we raised the issues, Guest Relations initially dismissed our concerns, claiming the room wasn't dirty and the mould wasn't mould. We showed the Head of Housekeeping, who simply shrugged her shoulders and walked out speaking in Turkish.
Second Room (Block A, 1203): We were offered a choice of two alternative rooms and picked 1203, but it turned out to be even worse: Unsafe Leaking Ceiling: Dirty water leaked from the shower above whenever the occupants upstairs showered. The ceiling is rusted, visibly bowing, and in an unsafe state. Hygiene & Beds: The mattress was heavily stained, extremely hard, and caused severe back and shoulder pain. Housekeeping used the same mop and dirty water across multiple rooms, leaving hair on our floor that was not ours. Broken Doors & Soundproof Failure: The balcony door was broken, wobbly, extremely noisy, and required significant force to open. The handle had a makeshift "repair" with an exposed screw sticking out. The adjacent window panel was detached at the bottom, letting in all the outside noise.
Customer Service & Front Desk:
After moving rooms, we felt unable to approach management again because we witnessed another guest complaining at the front desk and being aggressively shouted at by the staff. It is also telling that all bad reviews on Google receive the exact same generic, standard response from the hotel—oddly bringing up things like the tattoo shop and cocktails, even when the original reviews never mention them at all. It shows they don’t actually read or care about real guest feedback.
Dining & Food Quality:
Temperature & Variety: Food in the main restaurant was consistently cold because staff left the buffet covers wide open. Most of it was inedible as a result.
Mislabeled Options:
Food labeling was incorrect or missing altogether. Catering Options: If you are visiting from the UK, expect a very limited repetitive selection (mainly pizza, chicken nuggets, and chips every day). We ended up having to pay to eat out nearly every day of our trip.
Facilities & Pool Area:
Sunbed mattresses were slashed open and filthy, so we avoided spending any time by the pool. The pool bar restrooms were disastrous: the first ladies' cubicle had a broken flush left dirty for days, and the remaining cubicles had non-functioning locks. This is not a hotel where you can relax or enjoy a holiday. Many other guests we spoke with were experiencing the exact same issues. Save your money and do not stay here!
Also want to add- hotel responded to this review stating these issues were not brought to their attention. However I have confirmation that these issues were brought to the attention of the staff through EasyJet who we purchased the holiday through. This was due to us feeling we cannot approach the rude staff. Unfortunately this hotel is diabolical and the response received proves it!
