Sunshine Holiday Resort

So we arrived here with my family everything was fine but little issue about the food it’s not right labels on the foods and not many things for kids every night, otherwise everything great staff is lovely, Garfield entertainment guy was best and also I highly recommend beach party our kids loved it, thank you for all you guys.

Türkiye 2026 – Sunshine Holiday Resort Review

Avoid, avoid, avoid!

We arrived at Sunshine Holiday Resort at around 4:30am on Saturday 22nd August, having booked two rooms for five people from 21st–28th August.

Unfortunately, from the moment we arrived, the experience was disappointing.

🛏️ Room allocation and air conditioning

We were given two rooms on completely different floors, meaning our children were placed two floors away from us.

This was particularly frustrating because we had emailed the hotel three weeks before our arrival specifically requesting adjoining rooms, and the Front Office Manager had replied:

“Good Evening, Thank you for your e mail. We will organise next to each other for your booking.”

Naturally, we expected this request to have been honoured.

We challenged the room allocation and were told the hotel was full and that people would be checking out the following day, at which point we could potentially change rooms.

When we finally got into our room, the night porter couldn’t get the air conditioning working. We were told it was broken and that he would return in five minutes to fix it. After waiting around 15 minutes, we went back to reception and found him standing there, clearly not fixing the air conditioning.

We were eventually given a filthy fan to get us through the night.

🚿 Cleanliness and condition of the rooms

Unfortunately, the rooms were far from what we would expect from a 4-star hotel.

There were dirty areas, broken tiles and exposed wires around the bathroom telephones.

The shower tray in the boys’ room was so marked and stained that the boys didn’t want to stand in it barefoot.

The following morning, we went back to reception to ask about moving rooms so we could at least be closer to our children. We were initially told they were full.

We explained that this wasn’t acceptable given the email confirmation we had received three weeks earlier.

Thankfully, Omer, the On The Beach representative, was incredibly helpful. He asked to see the email confirmation and spoke with the manager on our behalf. He managed to get us moved to a room much closer to the boys.

It wasn’t adjoining or directly next door as promised, but it was at least only a few doors away.

🚨 A serious security concern

When moving our luggage from the old room to the new one, we accidentally tried to open room 4301 instead of 4305.

The worrying part?

Our key actually worked in the lock.

We were completely shocked. When we entered, we realised the room was being refurbished, checked our key number and realised we had simply made a mistake with the room number.

However, the fact that our key gave us access to another room was extremely concerning.

After that, we made sure our own doors were always locked with the key left in the lock.

Good job we did, because one evening someone actually tried to enter our room. They were extremely drunk and we had to tell them they had the wrong room.

🧹 General cleanliness

Outside our room, every day there was a pile of beds, towels, water bottles and rubbish.

It appeared to be a station for the cleaners, but it looked untidy and dirty and was left there throughout our stay.

The reception area wasn’t particularly clean either. Cleaning seemed to take place when guests started waking up, around 8–10am, and furniture wasn’t moved — cleaners simply worked around it.

There were also dead flies that appeared to remain there for the entire duration of our holiday.

On day four, we finally asked for our rooms to be cleaned because neither room had been touched since we arrived. We needed fresh towels and toilet roll.

The reception lady who dealt with us was lovely and seemed genuinely shocked that our rooms hadn’t been cleaned. She arranged for this to be done immediately. Unfortunately, I can’t remember her name, but she was one of the better members of staff we encountered.

🏊 Pools and facilities

We asked about the gym and were simply told:

“It’s closed.”

We asked when it would reopen and were told:

“Closed for now.”

When we pushed for an answer, we were told it wouldn’t be open during our holiday.

Very disappointing.

We also asked about the pool shown in the photographs with the tree. We were told that the tree had gone and it was now the slide pool, meaning it wasn’t an additional pool as the photographs seemed to suggest.

When we asked about the other two pools, we were told that one was only for guests staying in the pool rooms.

This effectively left us with a choice of the children’s pool with a slide or a much smaller adult pool.

Our children are older, so they weren’t interested in a little children’s slide, and the adult pool had only around 14 sun loungers for a hotel of approximately 204 rooms.

🍽️ Food and drinks

We were All Inclusive.

The food was okay — not spectacular, but not terrible either. It was quite repetitive, and unfortunately all five of us experienced upset stomachs during the holiday.

The outdoor grill at dinner was definitely the highlight.

The drinks selection was limited, although the bar staff themselves were lovely and very accommodating.

🔊 Noise

The noise around the bar area was another major issue.

Every night, the children started screaming — and I genuinely mean screaming — and there was no alternative area where adults or older children could go to relax away from the noise.

The staff didn’t appear to monitor the noise levels after hours either.

There were often people shouting, singing and playing loud music late into the evening, which made it very difficult to relax.

🚌 Excursions – our saving grace

By this point, we really didn’t want to spend any more time at the hotel, so we ended up booking an excursion every single day just to get out.

One positive experience was Omer, the On The Beach representative. He was genuinely helpful and went out of his way to assist us.

A personal recommendation: if you’re staying here and want to book excursions, speak to Omer on site before booking through On The Beach in advance.

We found the excursions offered on site to be the same experiences but cheaper. On one occasion, one of our pre-booked excursions didn’t turn up, and Omer helped us sort it out — although, to be honest, he shouldn’t have had to.

🚕 A general travel tip for larger families

If you’re travelling as a larger family, be aware that getting a taxi can be difficult.

The yellow taxis we encountered generally accommodated four passengers.

On one occasion, we ended up with one of our children travelling in the boot, and on another occasion four people were crammed onto a bench seat designed for only three.

This is something larger families should definitely consider when planning transport.

⭐ Overall verdict

We genuinely would not recommend this hotel.

It’s advertised as a 4-star hotel, with a review score of around 4.1/5, but based on our experience, we would rate it no more than 2 stars — and around 1.3/5 overall.

There were far too many issues: the room allocation despite written confirmation, cleanliness, broken and poorly maintained facilities, the air conditioning, lack of room cleaning, limited pool access, closed gym, noise, and — most concerningly — being able to unlock another guest room with our room key.

The positive points were a handful of lovely staff, particularly Omer, and the outdoor dinner grill.

But unfortunately, those positives weren’t enough to compensate for the overall experience.

Avoid, avoid, avoid!