Caresse A Luxury Collection Resort and Spa

Very disappointing experience. We booked a boat excursion directly through the hotel because we believed it would guarantee a reliable and professional service. Our reservation was confirmed, but only one hour before the scheduled departure, we were informed that the trip had been cancelled due to an alleged electrical problem with the boat.

What was even more disappointing was that we then saw the exact same boat leave with another group. This made it very difficult to believe the explanation we had been given. Instead, we were offered another excursion departing from a different marina much farther away, which was inconvenient and completely different from what we had originally booked.

This lack of transparency and professionalism is unacceptable, especially from a hotel. A confirmed reservation should be honored. I am extremely disappointed and would not recommend booking excursions through the hotel.

The resort is attractive and enjoys a beautiful setting. The beach has crystal-clear water, the swimming pool is large and pleasant, and there are lovely views of the sea.

Our sea-facing room was comfortable and well appointed. The Bulgari bathroom amenities were a nice touch, and the evening turndown service was appreciated.

The main issue during our stay was the air conditioning. Even on the lowest setting, it blew very forcefully directly onto the bed. My partner woke up with a sore throat after sleeping under the airflow all night. We tried switching the air conditioning off, but the room quickly became too hot to sleep comfortably. Unfortunately, we were unable to find a satisfactory compromise.

There is only one operating restaurant in the hotel, the Buddha-Bar restaurant. The menu is almost entirely Asian, which may appeal to many guests but offered very little variety for those who prefer other types of cuisine. We also found several dishes to be excessively salty. Apart from room service, there are no alternative dining options within the hotel.

Another downside was the persistent smell of cooking drifting from the kitchen into the corridors, particularly on the fourth floor near the elevators.

The staff are young, friendly and polite, but service is sometimes inconsistent. It can be difficult to attract someone’s attention at the restaurant or on the beach, and communication is occasionally complicated by limited English proficiency. On several occasions our orders were misunderstood. It was also surprisingly difficult for my partner and me to be served at the same time, with one meal often arriving 10 to 15 minutes after the other.

The Wi-Fi was another weak point. The connection frequently dropped, requiring repeated reconnections. On the balconies, at the restaurant and on the beach, the signal was particularly weak, making it difficult to upload photos, use social media or stream content reliably.

The hotel also allows a significant number of outside visitors to access its relatively small beach. As a result, especially at weekends, hotel guests may struggle to find available sun loungers either on the beach or around the pool deck.

Finally, music is played continuously on the beach and in the restaurant. At times it creates a pleasant atmosphere, but at other times it can become intrusive for guests looking for peace and relaxation.

The spa facilities are pleasant, although only female massage therapists are available, which may be a consideration for some guests.