Riolavitas Resort and Spa

This holiday was ABSOLUTELY HORRIBLE! I have loads of videos and photos but I can't post videos here. I came here with my mum for 7 days and it has been horrible! So the first day we arrived we noticed in our swim-up room the board was broken at the back and it was very dangerous, it never got fixed! Then we went down to the main pool whilst we was sitting their some guy was walking in front of us then the board he was walking on snapped on him he was lucky to not get injured, they covered the broken board up with a flower pot! 😡 no safety tape or anything a flower pot, and it took them an hour to fix it, it does not take an hour to get someone down and replace a board!!! On our 2nd day staying here we noticed quite a lot of people in the swim up room pools and we thought that wasn't right so we looked down the pool and someone REMOVED the little barrier stopping everyone swimming up so we went and told reception straight away they told me they will get someone down straight away to fix it, we waited 20 MINUTES and nobody arrived so I went down and fixed the barrier myself but I'm not being funny we payed an extra thousand for these swim up rooms and everyone got access to it and there's not even any signs saying for people to not go swimming past so if the little barrier does disappear nobody knows they can't swim down and they should have a sign saying they can't it's stupid! On our 4th day of staying here our bathroom sink started leaking and came into the bedroom making the floor wet it was lucky we had nothing on the floor otherwise I'd of been furious!!!! Additionally later that night when they fixed the leak the power in the bathroom completely cut out! We had no lights in the toilet at all!!!! The little metal strip separating the bedroom and bathroom has come loose and we've tripped over it multiple times! One of our lights are hanging off of the ceiling, there was mold/stains on the bathroom floor that had not been removed at all, the pipe isn't even put through the roof correctly it's just a hole cut in the roof (very badly) and a pipe shoved up there! All the fake grass on the bars outside the swim up rooms separating the balcony's are hanging off or just removed they hadn't been replaced! There's some white stain all over the bathroom walls! And the drain for the shower is absolutely DISGUSTING! You can tell they haven't cleaned it ever! Additionally the bathroom door doesn't even shut properly you have to SLAM the door just for it to shut correctly otherwise it opens on its own! thankfully they offered us to change room but that is not an exception for what we've experienced here we will NOT be staying here EVER again! Besides all that, the place, staff and entertainment have all been great but if you have children who are very picky eaters DO NOT COME HERE! Their food choices aren't the greatest I ate spaghetti and bolognese everyday for dinner as there was nothing else I liked, it was all Turkish food fair enough it is a hotel in turkey but they should have more options for people who are international and don't like Turkish food. Additionally with the excursion people they tell you everything about what you can do on the holiday and you pay for it there HOWEVER what they don't tell you is there's also things NOT included. We picked the mixed safari and it was 54gbp each, the mixed safari includes going to the zoo, petting lions, boat trip swimming, in the river, jeep water fights up the mountains but it doesn't include the fee to enter the zoo, pet the lions, the water guns for the water fight and when you go on the boat trip be aware you must pay for your own drinks as it's not included either, when we got picked up for the mixed safari the jeep broke down on the bypass with cars passing at incredible speeds and it was so dangerous! Also if you have little kids the water fight is not ideal as it can be quite aggressive and it goes on for hours, I advise you don't take your phones out at all because when they stop your water fight other jeeps passing by can still soak you and it almost damaged our phones as we was taking photos of the mountains! The only reason it's a 2/5 is because of the entertainment and the bar staff

We had an absolutely wonderful stay at this resort! Everything was perfect, from the beautiful and clean surroundings to the comfortable rooms and excellent service. The staff were incredibly friendly, welcoming, and attentive throughout our stay.