Swandor Topkapi Palace Hotel

We had an amazing time at topkapi palace hotel it’s our third year here. We are especially leaving this review for the lovely workers at Safir restaurant. Mr Yasin, Miss Jasmine and Mr Yunus provided impeccable service as well as the most friendly atmosphere and conversation. We have enjoyed it every year we have come here and they made this year especially special for us. The hotel is a beachfront hotel easily accessible all sun beds are included, towels too. Very hospitable hotel amazing staff and service. They also have a nurse on-site and a doctor on call.

Honest Review – Swandor (July 2026)

We stayed at Swandor in July as a family of four (2 adults and 2 teenagers aged 16 for 10 nights.

The hotel itself is absolutely beautiful, The grounds are huge, immaculately maintained, and everywhere is clean.

Room

We stayed in a Family Deluxe Garden 2 Bedroom Terrace Ground Floor room

On our first night, I noticed ants in the room and even a few in the bed. I asked to change rooms, and this was sorted out straight away, which I appreciated. The second room was better, although there were still a few ants around on the tops If insects are something that would really bother you, I’d recommend requesting a room on a higher floor.

Our room cleaner was amazing and smiley (room 2131 We tipped her throughout our stay, and she always went above and beyond by keeping the fridge stocked with extra water, changing the beds regularly, leaving plenty of fresh towels, and creating beautiful towel and flower displays on the beds, probably the most friendliest person we came across all holiday.

Food & Drinks

There was a huge selection of food catering for lots of different nationalities, so there was always something to eat, The cake and dessert selection was incredible, a bit chaotic in the restaurant but to be expected and always managed to find a table

The drinks service in the restaurants could be a little slow, but once we tipped the staff they remembered us and the service improved a lot.

Entertainment

The evening entertainment was much better than at previous hotels we’ve stayed at, The pier is gorgeous and has entertainment on an evening, and during the day too. The party nights were brilliant, although if you want a table, get there early as the queues can get very long

There wasn’t much atmosphere around the pool area, which was disappointing we felt it was quite boring some days, The foam party was held outside the pool at another location, which seemed a bit bizarre and didn’t really create the lively poolside vibe we were expecting,

The entertainment team were lovely, but they didn’t really interact with guests around the pool, They weren’t walking around chatting, encouraging people to join games, or letting guests know what activities were happening. If you wanted to know what was on, you had to go and find out yourself.

The Downsides

Unfortunately, there were a few things that let the hotel down for us.

• There is no drinks service around the pool, At other hotels we’ve visited, staff regularly come around taking drink orders, but here you have to leave your sunbed and get your own every time,
• All drinks are served in glass, even around the pool, We saw glasses being smashed, which didn’t feel ideal in a busy pool area,
• Bottled beer isn’t included and costs around €8 per bottle, whereas it’s been included at other luxury all-inclusive hotels we’ve stayed at,
• I’m a huge fan of iced coffee and waffle stations! The iced coffee here was very basic (usually just from a machine), and there were no waffles at all Honestly, had I known that before booking, I probably wouldn’t have booked! 😂
• Although most staff spoke English, it didn’t feel like a particularly English focused hotel

Gym & Facilities

The gym was newly refurbished and had everything in it It was actually better than the gyms we’ve had at previous hotels, which was a nice surprise.

The shops inside the hotel were as expected for a resort hotel — very expensive, but that’s to be expected

There is also a bus stop right outside the hotel and a taxi rank nearby, which was really convenient

We used the taxi operator who remembered us from previous years at Trendy. We paid €15 to go to the strip and usually around €10 coming back.The bus was only about 70p, so there are cheaper options if you don’t mind using public transport.

Service

This was probably our biggest disappointment. While some staff were great, overall the service wasn’t what we’d expected from a hotel of this standard. At times it felt quite poor, Even when checking out, there was no “How was your stay?”, no smile, and no friendly goodbye. They simply took our key cards and that was it.

Overall

We still had a lovely 10-day holiday, and the hotel itself is stunning. However, when comparing it to previous stays at Trendy Lara and Delphin Imperial, we found the atmosphere and service at those hotels much warmer and friendlier.

For us, Swandor is a beautiful hotel with excellent food and entertainment, but the service, lack of pool atmosphere, and overall guest experience mean we probably wouldn’t return.