Delphin Imperial

We love everything here and we’ve been here a lot of times. I would like to special mention Aubrey and Kezi from Guest Relations for being so friendly and acommodating. Thank you Delphin Imperial Hotel! Keep up the good job

We’re currently on the second day of a nine-day stay, having previously visited this hotel when it was nearly new. So far, the experience feels noticeably different from our last visit.

The hotel is clean and generally well maintained, but it does look a little more worn around the edges than we would expect from a five-star property. It feels as though an opportunity has been missed to maintain some of the polish and attention to detail that gave the hotel its five-star feel when it was newer.

The staff are polite and courteous, although there is a slight sense of aloofness in some interactions. Conversations can sometimes feel a little forced rather than reflecting a genuine attempt to connect with guests. Nothing has been particularly wrong in terms of service, but the warmth and personal touch we tend to associate with good five-star hospitality have been somewhat lacking so far.

There is an impressively wide variety of food. If you enjoy refined sugar and deep-fried food, much of it seemingly cooked in sunflower oil, you will certainly be well catered for! There are healthy options available too, although the sweeter and fried choices appear to be in the majority.

One thing that particularly surprised us was the approach to our wedding anniversary. When we mentioned it at reception, we were offered the option of moving to a standard room with two double beds, but at an additional charge. This isn’t really a complaint, more an observation and a surprise. At many five-star hotels, particularly for returning guests celebrating a special occasion, you might expect some small complimentary gesture or an attempt to make the stay feel a little more special. Those touches can make a significant difference to how valued a guest feels.

We still have seven days of our stay remaining, so this is very much an initial impression rather than a final verdict. Hopefully, as the holiday progresses, we’ll rediscover some of the warmth and five-star experience that made us want to return in the first place.

Let’s see how the rest of the trip goes

Absolutely terrible experience at Delphin Imperial Hotel in Antalya! After spending thousands of pounds on what was supposed to be a luxury seven-night family holiday, we were left extremely disappointed.

I travelled with my two children, only to discover that our bedroom door wouldn’t lock, allowing anyone to walk straight in. Shockingly, someone actually entered our room while we were inside!

Despite maintenance attempting to fix the door, the problem continued, leaving us feeling unsafe.

Instead of properly addressing our concerns, management offered us a smaller room. When we questioned this and requested an upgrade as a gesture of goodwill, we were told we had to leave the hotel and move to another hotel altogether!

Absolutely disgraceful treatment! Rather than taking responsibility for their security failures, management made us feel like we were the problem for raising legitimate safety concerns.

What should have been a wonderful family holiday turned into a stressful and upsetting experience.

Five-star prices with absolutely appalling customer service! I would NEVER recommend this hotel, especially to families with children.