- Turkey Holidays
- Goynuk
- Sherwood Exclusive Kemer
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Sherwood Exclusive Kemer
Turkey, Europe
Goynuk
This resort is located in the small coastal district of Goynuk, on the Mediterranean coast of Turkey. The resort hotel is situated just a short distance away from a wealth of attractions in the area. The larger resort of Kemer is located just a 15 minutes' bus journey away. Guests will find themselves in close proximity to a host of shopping, dining and entertainment venues. Links to the public transport network can be found nearby. This wonderful resort comprises beautifully-designed guest rooms. The hotel features an endless choice of exemplary facilities and services. Guests of all ages will be pleased by the resort's first-class amenities. Guests can indulge in the ultimate relaxation and rejuvenation in the spa. The hotel also features a mini and teenage club, as well as a choice of outdoor pools and waterslides.
Facilities
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Room service*
- Laundry service*
- Medical service*
- 24-hour security
- Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,436 reviews
Excellent
76%
Very Good
12%
Average
6%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
AVOID THIS HOTEL! SEVERE FOOD POISONING RUINED OUR HOLIDAY!
AVOID THIS HOTEL! SEVERE FOOD POISONING RUINED OUR HOLIDAY!
If you don’t want to suffer from severe food poisoning, stay away from this hotel!!!
Initially, I wasn’t planning to write a review because I thought what happened to me was an isolated incident. However, after finding out that all the people who travelled with us on the transfer from this hotel had also suffered from food poisoning, I can no longer stay silent. They all experienced vomiting, diarrhoea and a high fever. What’s more, when I was in hospital receiving IV fluids, there was another guest from the same hotel there with her family, also receiving IV treatment!
I want to emphasise that I did not eat or drink anything outside the hotel, so I have every reason to believe that the problem originated there.
We also informed the hotel about what had happened. In response, as a supposed apology, they sent a small fruit platter, some ayran, and a pre-written apology card to our room. Apparently, they already have these cards prepared for such occasions! 😅 Instead of addressing such a serious situation, the hotel offered a small gesture that felt more like a standard procedure than a sincere apology.
The hospital is also a partner of the hotel, which raises serious concerns about the accuracy of the medical reports. My temperature reached 39.2°C, yet my medical report stated that my temperature was 36°C, which was absolutely not the case. I was told I had an intestinal infection and was prescribed antibiotics, but the medical report stated NON-INFECTIOUS gastroenteritis. This raises serious questions about whether cases like these are being documented accurately to protect the hotel’s statistics and reputation.
Another thing worth mentioning is that the hotel managers themselves ask guests to leave positive reviews. They approached us too, asking us to post a positive review on Google and wanting to take a photo afterwards as proof. Unfortunately for them, they approached us after I had already suffered from food poisoning. I told them I could either leave a one-star review or write my review later myself. The manager tactfully walked away.
There are many families with children staying at this hotel, and I sincerely urge you to choose somewhere else for yourself and your children. I wouldn’t wish the intestinal infection I went through, along with so many other guests, on anyone. No one should have to go through such an experience while on holiday.
I would also like to point out that the hotel seems to cater primarily to Russian-speaking guests. During the live evening music performances, Russian pop music dominates, with English-language songs played only occasionally.
Now, to be fair, there were a few positives:
The hotel grounds are genuinely beautiful, very green and park-like. The entertainment team also deserves praise - the staff are energetic, friendly and really do their jobs well. The Oktoberfest event was fantastic too, and I want to thank the hotel for that. We were genuinely pleasantly surprised by how good it was!
Unfortunately, beautiful grounds and good entertainment cannot make up for such a serious experience with food poisoning. Health and safety should always come first.
Review by Oleksandra К Prague, Czech Republic
A Beautiful Hotel, but Room Cleanliness and Condition Were Disappointing
A Beautiful Hotel, but Room Cleanliness and Condition Were Disappointing
We stayed at Sherwood Exclusive Kemer with our family and two young children. The hotel itself is beautiful, the grounds are very well maintained, and the staff are friendly, helpful and willing to assist guests.
Unfortunately, our biggest disappointment was the cleanliness and condition of the rooms. We encountered cockroaches in our room, and after being moved to another room, we found several small cockroaches there as well. The floors were not properly cleaned, and we also found a dirty pillow in the new room.
In addition, the rooms are clearly in need of renovation and updating. Their overall condition and the standard of cleanliness did not meet our expectations for a five-star hotel.
We would, however, like to acknowledge the reception team and housekeeping staff for responding to our complaints and trying to help. We genuinely appreciated their efforts. Unfortunately, changing rooms did not resolve the underlying issues with cleanliness and room maintenance.
It is a real shame because the hotel has so much potential. The beautiful grounds, pleasant atmosphere and staff’s efforts create a very positive impression, but the condition and cleanliness of the rooms take away from the overall experience.
For our family, cleanliness and comfort are essential parts of a quality holiday. We hope the hotel management takes this feedback seriously, improves housekeeping standards and invests in renovating the rooms. With better room maintenance and hygiene, this hotel could offer the five-star experience guests expect.
An Average Stay – Beautiful Surroundings, but Disappointing in Several Important Areas
Overall, I would rate this hotel as average. Let me start with the positives.
The biggest advantage of this hotel is its surroundings. The nature is beautiful, the grounds are large and well-maintained, and the mountains provide a stunning backdrop. The hotel has been partially renovated, so we enjoyed the modern style of most of the building. The main dining hall, however, has not yet been renovated.
And that is pretty much where the positives end.
We stayed in a Superior Deluxe room (30 m²). Overall, everything was fine. We did not encounter any cockroaches, unlike some other reviewers have mentioned. I would rate the cleanliness of the room positively, although it could definitely benefit from a deep clean. Nevertheless, the room was acceptable for us.
Cleanliness in the main restaurant needs improvement.
This was one of the areas that disappointed us. The tables were not cleaned thoroughly enough, and there were constantly crumbs left on them. Cutlery was often missing, and there was a frequent shortage of glasses and cups for water. The staff worked hard, but the overall cleanliness and organisation of the dining area left a lot to be desired.
The staff were generally busy and working hard, but sometimes we had to wait a very long time to order coffee or drinks. It was often more convenient to go to the bar ourselves and get our drinks rather than wait to be served.
The food was acceptable, but nothing special.
Sometimes it lacked flavour, and there were quite a few dishes we simply did not finish because they were not particularly tasty. The hotel really needs to improve the quality of its food. We have stayed at several hotels in the Kemer area, and the food at those hotels was noticeably better.
We also missed having a proper snack bar where guests could simply walk in and help themselves to something to eat. Instead, the snack bar operates through a QR code ordering system. I ordered a döner kebab once, and it was very poor.
Unfortunately, the worst part of our stay was becoming ill.
Both my six-year-old child and I became ill during our holiday. We experienced vomiting, diarrhoea and fever. I cannot say for certain whether it was a viral infection or food poisoning, so I do not want to make assumptions about the exact cause. However, after reading other guests' reviews, I noticed that similar incidents had apparently been reported by other people as well.
This is concerning and suggests that the hotel should take a much closer look at its hygiene standards. A thorough review of food handling, kitchen hygiene, dishwashing procedures and overall cleanliness is urgently needed. If several guests are reporting similar experiences, this is something that should be taken seriously.
The heated outdoor pool was another disappointment.
One of the important factors when choosing this hotel was the heated outdoor pool, as we stayed from 6 to 13 October. Unfortunately, when we arrived, the pool was only a couple of degrees warmer than the other pools. If a hotel advertises a heated pool, I believe guests should be able to expect genuinely warm water, especially during the autumn season. At other hotels, heated pools have actually been warm enough to enjoy swimming comfortably. We were genuinely disappointed.
Sadly, we will not be returning to this hotel. It is a beautiful property in a wonderful natural setting, but the surroundings alone are not enough to make up for the shortcomings in food quality, restaurant cleanliness, service and the pool temperature.
Considering the price we paid, we expected a much better overall experience. It is a shame, because this hotel has great potential, but several important areas need significant improvement.
Not recommend
Unfortunately, this hotel did not meet our expectations for a 5-star hotel. In our opinion, the overall standard was closer to that of a 3-star hotel. Much of the food in the main restaurant was cold, the chairs were dirty, and we had to check our plates carefully to make sure they were clean before using them. Sadly, 8 out of 15 people in our group became ill with vomiting and spent their holiday in their rooms instead of enjoying their stay. Overall, a very disappointing experience. We would not recommend this hotel.
Awesome!
Quiet and peaceful, great for families, provides the opportunity of active holiday. In general, hotel is beautifully designed, with plenty of green spaces and facilities suitable for both adults and children. The rooms were spacious and comfortable, the food was varied and delicious. A special mention goes to the entertainment team, nice and helpful. Thanks for a great time 🫶🏻
