Swandor Hotels and Resorts Kemer

Good location, calm hotel,a lot of pools, ideal for relax

I highly recommend this hotel its great u can relax ,have fun ,and many more stuff also the place for kids, rino if you have kids and you dont want to deal with your kids you can leave them to rino the caretakers here are great also the food is basically perfection and all of the staff is really friendly. So i really recommend this hotel yall should give a visit here.😁

We are currently staying at Swandor Hotels & Resorts Kemer and unfortunately, our experience has been quite disappointing, particularly when it comes to customer service, communication, and the way our concerns have been handled.

We arrived at around midnight and were initially accommodated in upgraded rooms. However, we were informed that we would have to move to different rooms the following day. As we are travelling as two families with four children, we specifically requested to have rooms located next to each other. Unfortunately, this situation was not handled in a professional or customer-oriented manner.

What was particularly unpleasant was the attitude of some members of staff. While our conversation with them was conducted in Russian and English, they were speaking about us in Turkish in front of us. Regardless of whether we understood the language or not, this is highly inappropriate and does not reflect the level of respect and professionalism that guests should receive.

We also tried to explain our concerns to the guest relations/management team, but unfortunately, the manager did not make any real effort to understand the essence of the problem or find a satisfactory solution. We felt that our concerns were simply dismissed rather than properly addressed.

Another issue is the restaurant schedule. Breakfast ends at 10:00 and lunch is served only from 12:00 to 14:00. This creates a very short and inconvenient window for guests, especially families with children. It is difficult to enjoy time at the beach and return to the restaurant within the available lunch hours. We strongly recommend extending the lunch service or providing a wider meal-time interval.

Overall, our main disappointment is not necessarily with the hotel facilities themselves, but with the attitude towards guests and the lack of willingness to properly resolve problems when they arise.

We expect hotel management and reception staff to be attentive, respectful, professional, and solution-oriented, especially when guests are travelling with children and have made reasonable requests.

Unfortunately, based on our experience so far, the attitude of both management and reception staff has not met the standard we would expect from a hotel of this level.

We hope that our feedback will be taken seriously and that the remaining part of our stay can be handled with greater professionalism and consideration for the guests.