Voyage Belek Golf and Spa

We have just returned from our third visit to Voyage Belek. We first visited 15 years ago for our honeymoon and were absolutely blown away by the hotel. From that point on, every holiday was measured against the standards set by Voyage.

We returned again in 2019 after the hotel had undergone a major refurbishment and were even more impressed by the changes and upgrades that had been made. So, when it came to celebrating our 15th wedding anniversary and two milestone birthdays this year, Voyage Belek seemed the obvious choice.

However, there was always a risk that a third visit might not live up to our memories. While we still had a very good holiday, it didn't quite match our previous experiences at the hotel compared to some other hotels we have visited in recent years.

The Staff

Without question, the staff are the hotel's greatest asset. They are the best hotel team we have encountered anywhere in the world, and we were genuinely humbled by how hard they work and how much they care about the guests' experience.

Two members of staff in particular stood out, although unfortunately we did not get their names.

The first greeted us when we arrived late in the evening to check in. He may have been part of the Guest Relations team. He was bald, of average height, and absolutely outstanding. He had arranged a room upgrade, along with balloons, chocolates and a bottle of bubbly waiting in our room, which was a wonderful touch. Throughout our stay he regularly checked in with us to see how things were going and seemed genuinely interested in our feedback.

A week into our holiday, he even found us by the pool and invited us to dine at the Italian à la carte restaurant free of charge that evening. When we arrived, he had arranged for our table to be decorated with rose petals, making the evening feel truly special.

The second staff member worked around the adult pool and beach area, keeping everything clean and tidy. He spoke to us every day and was a genuinely lovely person who clearly took great pride in both his work and ensuring guests had a good experience.

The Guests

This is where our experience began to decline slightly.

During our previous visits, the hotel had a great mix of nationalities, which created a welcoming and diverse atmosphere. This time, however, the guest demographic had changed significantly, with the vast majority of guests appearing to come from one country.

Unfortunately, we found many of these guests to be rude and dismissive towards staff, often treating them with little respect. There were still guests from other countries, including the UK, but the international mix that we had enjoyed on previous visits was not as evident, and the atmosphere felt different as a result.

The Hotel

At times, the hotel felt a little style over substance, with some basic standards not being consistently delivered.

For example, the television is built into a large mirror, which looked impressive when first introduced, but seven years later the TVs feel small compared to those in many competing hotels and do not offer the ability to stream services such as Netflix.

Housekeeping and room replenishment were inconsistent throughout our stay. On different days we found ourselves without coffee, coffee whitener, beer, water or shower gel. To be fair, whenever we reported these issues through the virtual assistant service they were resolved quickly, but these are basic expectations that ideally should not need to be reported.

The pillows were good quality but quite firm, so a pillow menu would have been a welcome addition.

We also felt the buffet restaurant had declined since our previous visits. There appeared to be less choice, and the quality and temperature of the food was not as good as we remembered. In contrast, Cuisine 24 was excellent, offering freshly cooked food 24 hours a day and often providing a better dining experience.

The Patisserie remains fantastic, with a great selection of high-quality cakes and pastries, while the bars offer an excellent choice of premium drinks and cocktails.

Bar service could be a little inconsistent at times, and staff occasionally seemed stretched compared to what we have experienced there in the past. We did, however, appreciate the QR code ordering service available around the pools and beach, alongside the traditional waiter service.

One other minor issue was an occasional sewage smell in certain parts of the hotel. It never lasted long, but it was noticeable and not particularly pleasant when it occurred.

Overall

For many guests, this hotel will still be exceptional, and we absolutely understand why it continues to receive such positive reviews.

For us, however, some of the sparkle and charm that made Voyage Belek stand out has faded slightly. While the hotel remains very good, it feels as though some competitors have continued to evolve and improve, whereas Voyage Belek has perhaps stood still in certain areas.

That said, our sincere thanks go to all of the wonderful staff. Their professionalism, warmth and dedication are what continue to make Voyage Belek a special place to holiday, and they remain the reason we would consider returning in the future.

Spent a week at Voyage with family and had fantastic time despite the weather being changeable to say the least!! We stayed in the main building and the room was fine although the ladies did complain about needing somewhere better for getting their hair and make up done .Shower was excellent. We mainly had breakfast and dinner at the 24hr a la carte which was excellent, all the staff were lovely but need to say that Savas was an absolute star and made us feel so welcome. Everywhere in the hotel had so many staff and all went out of there way to help make our stay as good as it was. A little niggle was that the sunbeds weren't as good as other hotels which have padded beds. We were very well looked after by Osman who kept us topped up with drinks and crisps. Overall had a great time and hopefully will return soon