Limak Atlantis Deluxe Hotel and Resort

First time visiting turkey and we thought it was amazing.The staff were all very friendly and helpful.Plenty of pools to choose and a lovely beach and pier.The food was very good and the breads were all freshly made.Kebabs chicken on the spit and steak were very tasty.Entertainment at night was first class and the team during the day were great.

Definitely NOT a 5-Star Hotel – Disappointing Experience

We are currently staying at this hotel, and unfortunately, our experience so far has been very disappointing. In our opinion, this hotel does not meet the standards expected of a 5-star property.

After our first night, we contacted reception to report an issue with our mattress. Our room has two beds pushed together, and one of the mattresses had a deep dip in the middle, clearly suggesting that it was old and worn out. We requested a replacement.

We initially spoke to a receptionist named Milodia, who has a cast on her arm. After explaining the situation, she immediately called the reception manager and explained the issue to him in her own language while laughing. We then had to explain the entire situation again to the manager ourselves. We were told that an engineer or someone from maintenance would come to fix the problem, although it was obvious that the mattress needed replacing rather than repairing (“ how you gonna repair the mattress??? “) 😅

Nobody informed us that we should not leave the “Do Not Disturb” sign on the door if we expected maintenance staff to enter the room. We reasonably assumed that the sign was intended to prevent housekeeping from disturbing us, not to prevent staff from addressing a reported maintenance issue.

When we returned to our room that evening, the mattress had not been replaced. We called reception again, and a housekeeping employee was sent to our room. She simply turned the mattress over, suggesting that it might be better. Unfortunately, nothing changed. We were then told that the mattress would be replaced the following day.

Instead, on the third day, we were given a mattress topper, which did very little to improve the situation. Only on the fourth day was the mattress finally replaced. By that point, after several nights of extremely uncomfortable sleep, we were already experiencing back and neck pain. Sleeping in these conditions was simply unacceptable for a hotel claiming to offer five-star accommodation.

The hygiene standards of the mattresses are also a serious concern. The mattresses are covered in yellow stains, which is both unpleasant and unacceptable for a hotel claiming to be five-star.

There were also other maintenance and safety concerns. The air conditioning appears to be poorly maintained, with an excessive amount of dust accumulated inside, and it does not cool the room properly. Furthermore, some electrical sockets are loose and coming out of the wall, which raises serious safety concerns.

The attitude and service in the bar were another disappointment. Some staff members need proper training in customer service and professionalism. Watching employees chew gum, make faces, and behave unprofessionally behind the bar is not what guests should experience at a five-star hotel. There also appears to be insufficient staff to clear used plates, cups, and glasses. At times, waiters seem to deliberately ignore guests rather than provide the service expected.

Fortunately, not everything was disappointing🙏

The food was by far the best part of our stay. The chefs were extremely kind, helpful, and welcoming, and they genuinely took the time to assist us with our food choices. The lobby coffee shop also deserves special recognition for its excellent service and good coffee. These were the highlights of our experience.

Overall, the contrast between the excellent food and the poor accommodation, maintenance, and service is striking. A five-star hotel should provide comfortable beds, properly maintained facilities, safe electrical installations, and professional, attentive staff throughout the property — not just good food.

Unfortunately, based on our experience, this hotel falls well short of those expectations. Management needs to take guest complaints more seriously, improve staff training, address maintenance and safety issues, and ensure that guests receive the level of service they are paying for.

The food and the chefs deserve praise, but the rest of the experience has been far from five-star.