- Turkey Holidays
- Belek
- Kaya Palazzo Golf Resort
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Kaya Palazzo Golf Resort
Turkey, Europe
Belek
This luxurious resort boasts a jaw-dropping range of activities and facilities for a spectacular family holiday in Belek. Here guests can enjoy water sports at the beach, take a tennis class, play a game of football on one of four professional pitches, and golf at one of five nearby courses, and children will delight in the kid's club, playground, and aqua park with seven slides and a separate children's pool. Alternatively, visitors might relax in a cabana by one of two expansive pools or with a massage in the spa, complete with sauna, Turkish bath, snow fountain and vitamin bar. The modern guest rooms and suites are beautifully appointed and come with many modern amenities, including free Wi-Fi. Guests can enjoy rich and varied buffet-style meals in the main restaurant or choose from five a la carte restaurants specializing in Italian, Lebanese, and Asian cuisines, fresh seafood and succulent steaks, all during an unforgettable holiday.
Facilities
- Darts
- Tennis
- Billiards*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent7,726 reviews
Excellent
84%
Very Good
9%
Average
4%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Not 5 star
Great experience on arrival. Offering champagne and the reception has the wow factor and the surroundings but that’s it. We booked a superior swim up room to find on arrival daughters bed wasn’t made up and to be honest a prisoner would have a comfier bed. No duvet just a very stained mattress protector in the cover. Swim up room was basically a pool on a roof top where we had to walk across grass which was muddy to where you then had to climb up into the pool. We eventually got moved to a different room to then find the curtains hanging off the rail. Took 3 days for it to be sorted. . Also you have to physically bang the door shut as it doesn’t catch. Lock doesn’t work and no dead bolt. Rooms and corridors are looking tired. Bashed walls, paint peeling off, ripped carpets. Beds were made and towels changed every day but floor, balcony and shower never cleaned. Our daughter made wee friends so despite having a swim up room she preferred being at the main pool. Sunbed issues every day. There is not enough sunbeds around the pool or on the beach. Each morning was an early rise 7am and even then most of the front rows of loungers were taken with towels on them.
If you want a drink you have to wait a long time before anyone comes to you. We went for dinner one night and we were there an hour and not one member of staff came and asked if we would like a drink/water. It was the same most nights. It was very difficult to get their attention as they were so busy. Husband even stood ages at the bar to be ignored then to be told he was standing at the wrong side of the bar eg staff side. Lots of food to choose from but often cold. Street food restaurant was also a disappointment. Ordered a chicken casaer salad to be given warm lettuce and 4 very small slithers of chicken. Went to do aqua aerobics with my 11 year old but was refused as adults only. I only saw 2 lifeguards for the size of pool area and one of them sat on his mobile phone. It has also been the only hotel to allow glass bottles around the pool area!!!
On a positive I do have to say Enver, Memis and Zayner were fantastic. The guest experience team were always texting in the morning to see if we needed anything. Honestly I would never normally write a bad review but this hotel is definitely not 5 star !!! Unfortunately we will not be returning.
Amazing experience
The trip and experience was amazing. Thanks to the hotel and team, especially to Muhammed bartender, Yasin chef, Metehan and Nazrin
Kaya Palazzo VIP Pier Cabana
We had an exceptional experience at the VIP Pier Cabana, and I wanted to leave a special mention for Ahmet, who truly made our holiday unforgettable.
From the moment we arrived, Ahmet provided outstanding customer service. His attention to detail, professionalism, and genuine care for our family were evident throughout the day. He was always attentive, approachable, and proactive, making sure everything was perfect and that nothing was ever too much trouble. What stood out most was the way Ahmet interacted with our children. He made them feel welcome, valued, and included, which meant so much to us as a family. He always greeted us with a warm smile and created such a friendly, relaxed atmosphere that it really felt like home.
It is rare to meet someone who takes such pride in their work and consistently goes above and beyond expectations. Ahmet is a true credit to the hotel and an outstanding ambassador for the VIP Pier Cabana experience. His dedication, work ethic, and commitment to guest satisfaction are exceptional. We are incredibly grateful for the kindness and excellent service he provided, and we would highly recommend the VIP Pier Cabana to anyone looking for a memorable and first-class experience. Ahmet played a huge part in making our holiday so special, and he deserves full recognition for his amazing service.
Thanks for suhair
We had a wonderful experience at this amazing hotel. Everything about the hotel was excellent.
Suhair, one of the staff members, helped us every day. She was incredibly kind, respectful, and always greeted us with a smile. She was wonderful with the children and very polite and professional in the way she treated us. Her kindness and dedication made our stay even more enjoyable. We truly appreciate her excellent service.
Unforgettable experience
Five stays at Kaya Palazzo and every one has been unforgettable. Beautiful grounds, spotless rooms, and service that feels genuinely personal. A special mention to Sabit Çay at the main restaurant — extremely caring and attentive, he made every meal an occasion. Already planning our sixth visit. Highly recommend.
Review by kpa1980 Strasbourg, France
