Numa Bay Exclusive Hotel

One of those holidays where lots of bits went wrong. I had emailed the hotel saying it was my Husbands Birthday while we were there. They did email me back but when we got there reception knew nothing about my email and on his Birthday nothing was even done!! I called Victor at customer services and some petals were put on our table at dinner then at 11.30pm a bottle of wine was sent to our room via Victor (Thank You) We spoke to another couple who had petals and heart shaped towels make on their bed and their dinner table was decorated and had a bottle of wine one! They were not celebrating anything they said!! There was still some noise where building work was taking place and our view was of the building works! Our bathroom flooded after one of us showered this was sorted. Also our safe wouldn't lock. Eventually the safe was changed but it wasn't screwed to the wall so anyone could of taken it! We had spent far too long waiting for maintenance to fix this problem and then not turning up so we gave up in the end. Overall the rooms are a good size we had a superior room but the view was horrible. The shower was lovely and large. The bottles of conditioner in the rooms who knows whats in them its not conditioner. Brought some from the shop in the end. Water and soft drinks replaced daily. Air con was great even though it did leave a puddle on the floor every day! Restaurant plenty of room to sit, go down early. Plenty of choice even for a fussy eater like me. Puddings were yummy! Swimming pools lots of them and all great. Plenty of sunbeds.Not putting towels down before 8am. Beach was great but could do with more shade like Numa Bay Side has. Best food was from Ali BABA. Staff also great. Don't forget the coffee shop and to try the waffles! Thanks to Dean and Victor who were great from customer services. If you have a problem go to them as reception are useless! Overall we would come back even with the problems. But the most negitive thing for us was nothing was sorted for my Husbands Birthday which really made the day sad.

well what can we say ! nothing short of fantastic! better than the last few years attention to detail is phenomenal. from the minute you step in till the minute you leave nothing short of fantastic the food is exceptional the drinks are exceptional the housekeepers exceptional the poolside staff exceptional the street food staff exceptional (except the wee crabbit guy on the pasta stall ) we upgraded to a swim up room exceptional the prize in all of this is the staff ! absolutely fantastic the best we have experienced in turkey and we have been coming for many years special shout outs to the main man and he deserves all the recognition the man is a machine and never stops the main man Victor then you have Lauren and Dean never walked past you checked in every day ! fantastic then gaffer in the restaurant always with a smile and a welcome top bloke can't wait till next year good luck with the new block and we wish the very best in the future see you soon Bo'ness Center of the world

We’ve just returned from a fantastic 7-night stay at Numa Bay as a family of five (2 adults, 2 children and 1 grandparent), and overall we had an excellent holiday.

Our only slight hiccup was on arrival. We had requested adjoining or nearby rooms if possible, but when we arrived at 2am this hadn't been arranged. I appreciate this can't be guaranteed but as reception was very busy it took around an hour before we reached our rooms. Thankfully everything after that was excellent.

There were always plenty of sunbeds available by both the pool and the beach with no need for the usual early-morning rush. Even after breakfast we could usually find space for all five of us. If you have a particular spot in mind, it’s worth heading down a little earlier.

The beach is clean with lovely soft sand, although it is shared with two neighbouring hotels. The sea is rocky in places, so reef shoes are highly recommended. If you enjoy snorkelling, bring your snorkel too the water is clear and there’s plenty to see, although it becomes deep quite quickly, so you should be a confident swimmer.

The food was excellent throughout our stay, with a huge variety of options between breakfast, the Avenues snack restaurant and the main buffet restaurant. Service times are well organised, but there was always plenty of food available. We also tried the Mangal à la carte restaurant, which I would highly recommend if you enjoy Turkish cuisine.

The staff really made our holiday. Everyone was friendly, welcoming and helpful. A special thank you to Dean from Guest Relations, who was always cheerful, approachable and full of helpful suggestions. Miranda looked after us brilliantly, remembered our coffee and drinks orders, and always greeted us with a smile. Tolga and Cengyz in the main restaurant also provided exceptional service throughout our stay.

This was our third holiday in Turkey, and without doubt our best experience so far.

The evening entertainment was enjoyable every night, and our children especially loved the stunt show. The hotel was spotlessly clean, with plenty of well maintained toilets throughout the resort. The water park was also a big hit with the kids.

A few suggestions for improvement: The spa facilities are excellent, but the sales approach felt a little too pushy at times. Displaying treatment prices would make it easier for guests to browse without feeling pressured. The hotel uses a large number of single use plastic water bottles each day. Installing chilled water refill stations around the resort would be a great environmentally friendly improvement. The adult pool is lovely but noise from the nearby activity pool carries across. Extending adult only quiet time by an extra hour in the evening could make it even more relaxing.

Overall, we had a wonderful holiday and would happily return. Thank you to everyone at Numa Bay for making our stay so memorable.